A new XPS15 L502X user needes help!

Hello All,

I have received my new laptop few days ago.

Whenever I run Windows Experience Index & after awhile my laptop will power down by itself.

Anyone just received their laptop recently having this problem?

I suspect it might be due to some driver problem & have tried various solution suggested on the web (run sf/scan, delete content in WinSAT\DataStore etc).

I have the following specification:

BIOS: A04
CPU: i7-2720m
Graphics: Nvidia GT 540M
RAM: 8GB
& with all drivers up to date.



Here is my winsat log:

6761192 (4924) - winsat\logging.cpp:0815: --- START 2011\4\24 10:18:11 AM ---
6761192 (4924) - winsat\main.cpp:4301: Command Line = winsat formal
6761192 (4924) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured
6761223 (4924) - winsat\main.cpp:4474: > IsFormal=TRUE IsMoobe=FALSE.
6761270 (4924) - winsat\main.cpp:4585: Watch dog system enabled
6761270 (4924) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds
6762752 (4924) - winsat\main.cpp:2490: > DWM Running.
6763470 (4924) - winsat\main.cpp:2497: > turning off DWM.
6763470 (4924) - winsat\main.cpp:2470: > EMD service will be restored on exit.
6763485 (4924) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'
6763485 (4924) - winsat\main.cpp:2793: > power policy saved.
6763563 (4924) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
6763563 (4924) - winsat\main.cpp:2814: > power policy set to maximum.
6765170 (4924) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance
6765170 (4924) - winsat\main.cpp:0948: > IsOfficial=TRUE IsFormal=TRUE IsMoobe=FALSE RanOverTs=FALSE RanOnbatteries=FALSE
6765170 (4924) - winsat\main.cpp:1775: > Run Assessment features
6765451 (4924) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock
6781425 (4924) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 8124640
6781425 (4924) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS
6781425 (4924) - winsat\main.cpp:1775: > Run Assessment d3d -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
6790052 (4924) - winsat\main.cpp:1775: > Run Assessment d3d -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
6798523 (4924) - winsat\main.cpp:1775: > Run Assessment d3d -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3
6807634 (4924) - winsat\main.cpp:1775: > Run Assessment d3d -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3
6816962 (4924) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
6825714 (4924) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
6834450 (4924) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3
6843607 (4924) - winsat\main.cpp:1775: > Run Assessment d3d -dx10 -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3

Thank you for reading.

 

Have you tried checking CPU, GPU and other temperatures? You can use a program called HWMonitor to check

 

Hi,

Thanks for the reply.

I have AIDA64 on this laptop & the temperature readings are pretty normal.

Temperatures:
Motherboard 58 °C (136 °F)
CPU 58 °C (136 °F)
CPU Package 60 °C (140 °F)
CPU IA Cores 60 °C (140 °F)
CPU GT Cores 60 °C (140 °F)
CPU #1 / Core #1 57 °C (135 °F)
CPU #1 / Core #2 57 °C (135 °F)
CPU #1 / Core #3 52 °C (126 °F)
CPU #1 / Core #4 56 °C (133 °F)
GPU 61 °C (142 °F)
ST9750420AS 47 °C (117 °F)

 

What temperature might be reached when you run WEI?

 

Still running the test now, will crash anytime now.

Seems normal also.

Temperatures:
Motherboard 77 °C (171 °F)
CPU 77 °C (171 °F)
CPU Package 76 °C (169 °F)
CPU IA Cores 76 °C (169 °F)
CPU GT Cores 76 °C (169 °F)
CPU #1 / Core #1 72 °C (162 °F)
CPU #1 / Core #2 75 °C (167 °F)
CPU #1 / Core #3 76 °C (169 °F)
CPU #1 / Core #4 66 °C (151 °F)
GPU 65 °C (149 °F)
ST9750420AS 47 °C (117 °F)

 

Is anything reported in Windows' Reliability Monitor for an error at the time this happens? Or failing that, in the event logs?

 

Nothing, just shows not shutdown properly.

 

I tried selecting "Integrated graphics" instead of "Auto-select" in Nvidia Control Panel & I managed to run the test for awhile before hitting this error:

The Windows Experience Index for your system could not be computed.

Could not measure storage performance.

Error: Failed to properly assess the disk. The parameter is incorrect.

An update: Contacted Dell Technical Support, will have a technician over to change the motherboard as I have no problem running Custom Hard disk Test.

Thanks namaiki & DakkonA for the help.