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    After Replacement i have an Account Hold

    Discussion in 'Dell XPS and Studio XPS' started by jbaker01, Oct 7, 2010.

  1. jbaker01

    jbaker01 Notebook Enthusiast

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    I had my dell xps 15 replaced in July after it had damages. I sent in the old system at the beginning of the month and had a new Studio XPS 16 sent to. This new system keeps freezing and also will not boot sometimes. I tried to get service on this system and they are telling me there is an exchange hold on my account. What would cause this and how/who do i contact to get this off immediately. This is an error on their part as my old laptop was in their possession for 3 weeks before i received my new one. This really makes me not was to buy a dell again when i find out 3 months later they have a hold on my account so i cant get service.
     
    jbaker01, Oct 7, 2010
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  2. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    Just call tech support and give them the tracking number/proof of sent out system.

    You might get a run around depending on who autorized the exchange though. Either way, you will have to contact Dell and get it resolved by being transferred few times.

    GL.
     
    ACHlLLES, Oct 7, 2010
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