Aluminimum frame warping and coming apart

Im not sure if you can tell but the screen where the frame holds the display is warped and im afraid its gonna brake. Should i call dell? Should I be worried

Edit: Added the new pic not the best because it was taken with the DSi

 

i cant tell, whats that surpose to be?

 

Look at the left side of your screen where the blots are for the screen. Thats the part and its coming apart

 

Take a better picture...

 

I used my phone my camera is dead

 

Taken with DSi.

 

the picture is of a really close up (and blurry) shot of the left hinge.. you can make out that one piece on the left.. thats the piece that many owners have complained about having a gap. His gap is just bigger.. well, at least much bigger than mine.

Yes, I think you should call Dell and have the display assembly replaced. That looks like a pretty big gap.

 

Check the new pic. But yea it wasnt like this when i got this. I know this is a problem with Aluminum and heat witch it begins to wrap

 

Brendan..call Dell..Have them handle this..it does not look right.

Do not try and do a *fix* on this yourself. That is what your warranty is for.

Cin

 

Not gonna try myself i just wanted advice. Do i ask for a new display and asembly or just asembly?

 

Ask for both, that way...you have both covered just in case there are prob's all around...(thats what I would do)


Cin

 

K well ill give them a call tommorow

 

Good good, I'm sure they will take good care of you!

Cin

 

They better i payed 400 for 2 year onsite

 

Ask for both, no harm in trying, but don't expect them to replace the screen itself, as there's nothing (that you've told us about) actually wrong with it.

Good luck with it man, that sucks about the frame...

~needs moar magnesium lool~

 

That is what OnSite is for..to be taken care of!


Cin

 

Are you serious? The laptop's heat is warping the aluminum? Why don't you look up what the melting point of aluminum is...

I thought Canada's education system was better than the US. You changed my mind on that.

 

Whys everyone so quick to criticize people on here when they find they have problems with their purchase. It's either because of build quality or heat you can see that, but does it matter it shouldn't be like that.

I would also get Dell to sort that out.

It seems with the 16 or 13 you really do need to take out extended warranty, I can see loads of internal component problems later popping up because of the heat issue with both of these.

 

Was there any need for your last sentence in your post? (I deleted it, when I quoted) That wasn't very nice, in fact it was rude..you may want to edit it out of your post yourself.... *Fail*

.............................................................................................

Brendan, keep us advised as to what is happening...


Cin

 

Warping != melting.

 

Why do you need to be an . I NEVER said MELTING i said warping. It means the aluminum BENDS. It is even happening with the new unibody macs. All metals and warp for heat

 

No worries, everyone knows what you meant....Your good..Concentrate on getting your lappy fixed..not on negatives.

Cin

 

God some dell reps are idiots. I got this guy who said sir your warranty only covers return to depot service. So i told him i payed for 2 year onsite he said well that dosent start till 2010 because you purchased it after you purchased the system. I said well i had my keyboard replaced by a technican and the person i spoke with when i bought the warranty said it will be active immediatly. So after about 10 mins of yelling at him he finally caved and said fine ill send a technican with an lcd, hinge and assembly. So all in all worst service i have received from them. But he said next time i have a problem ill have to send it back to him so im a little bit ticked but all in all my baby will be getting fixed sometime soon

 

I would of got him to confirm that in writing and got his contact details so after 2 years if hes still there and if theres any problems you can call him up and say "remember me? I got a problem with my laptop"

 

Ermm..Hes wrong...so wrong. You do have it with your system NOW.. Otherwise, Dell wouldn't have dispatched a OnSite Techn. the first time when you had the keyboard problem....Continuing Education would always be a good thing for some of the Dell Reps..again: Ack.

Well, I am glad that you are getting it taken care of...And, may I suggest ~ that after this issue is all *said and done with, taken care* of..you forward a brief statement of what happened with the Dell Rep, onto Upper Mgmt? If you need an e-mail, let me know. They need to be aware of when these things happen, if not...the wrong information like this will continue to be told to consumers like you, and I..and everyone else..

I'm assuming that you will have someone in contact with you w/in 48 hours for the repair?

Cin

 

Yes please provide me with the email. I definatly want them to know how much of an idiot this guy i was talking to was. But if no one contacts me within 48hours i will lose it on the manager of whatever call center i get

 

That's a sure-fire way to make sure they don't take you seriously.

 

Alrighty, I will PM it to you....
But, don't go off on the Manager..trust me, that will not get you anywhere. If no one contacts you w/in 48 hours (which they prolly will) just call back and be very direct/specific..ask for the confirmation info, by email for the onsite info


Cin

 

Well the dude i talked to took me seriously when i lost it on him. Trying not to honour my warranty that i payed for. He wasnt long changing his mind.

 

Dell tech just left my baby is like new. The guy i was talking didn't know what i was talking about so he sent a new screen and palmrest ( No stickers thow ) But the guy that came was the same guy who replaced my keyboard and he did a wonderful job and was very nice overall im satisfied

 

Glad to hear it worked out for you.

If you miss the case stickers, you can always buy them on eBay. I just got a 4-pack of case badge stickers for $1.99 shipped from China, with free shipping. Not bad at all.

 

Glad you were able to get that fixed!.. now if they could just fix the feet so the laptop does not wobble slightly.. You would think they tested these laptops before they sell them to the general public.. the feet are not even.. duh

 

Mine is wobbly too...I was hoping it was an isolated defect, but I'm seeing more and more posts that lead me to believe otherwise. I'm so envious of all that report no heat issues...mine is worst right in front of the track pad. I should be getting a replacement...keeping my fingers crossed.

 

Yeah, I think anyone who has heat issues needs to just get with Dell and have them fix it.

Like I said in a previous post I used a M1210 that had constant heat problems with 2.0 4gb, and my 1640 is 2.93 with 8gb and averages 45c.

So they are supposed to run cooler, not sure if it's a motherboard issue, or what is causing the heat in some of these, but it's definitely a defect and should be covered under your warranty..

As far as the aluminum, mine is starting to form a gap around the hinge/light circle on the left side...so I think I'm going to be calling them up as well!!!

 

The gap where the lights are is common i have them and id say most people do its not huge but you can see it

 

Well on the right there is a very tiny gap that you don't really notice. But the one of the left is 3x the size of the right, so it really stands out.

(right gap could put in a slice of paper in the gap, on the left could put in a butter knife )

 

Lol that sounds too bad! Mine also has some tiny gaps. Also my first screen had. Comming week Dell will replace my screen again due to malfunctioning of the hinge lights, maybe that will be one without gaps