Arghh.. Key marking up display?

Well I noticed that I have a small knick in my screen. It's on the plastic. I first thought it was a dead pixel, but it's not. If I run my nail over it, you can feel it. Anyone else have an issue like this? I'm seriously thinking about calling Dell over this and demanding a new screen... Does this seem to be an issue to anyone else?

 

I see imprints of some keys (the general area of t, g, h) but I don't feel any physical damage on mine but if it's touching then there is a chance others will see a knick in the future.

 

It's a known issue. The way I get around it is with one of these.

http://www.shaggymac.com/index.php?main_page=index&cPath=3&zenid=593c17185594cc4b202944f65764a8b4

It's a cloth that covers the entire keyboard. Made of super microfiber cloth, it pretty much doubles as a way to clean your screen and chassis. Not really that expensive, it's super soft too. You place it on the keys and close your lid, and because it's pretty thin, the hinge has no issues. Voila, no more scratches and no more grease/marks on your screen from the keys.

If you hunt around on here or on google, I think you can find either a 10% or 20% coupon code for them. Definitely worth it.

 

IT's a tiny mark.... It's normal wear get over it. Dell has no responsibility to replace cosmetic problems caused by consumers. It's like buying a new car and you accidently scratch it... You don't just demand a new one tw your fault, yor Problem.

 

Wait a second here....Who is to say it is his fault?

If this is a defect in the screen, then this is something that Dell should fix. Was there anywhere in his post that stated "that he caused this"?

And he's asking for help/suggestions from others on the forum, not negativity.


Cin...

 

Plastic scratches it's not a defect.... Just needs better care and it won't happen.

 

well in my case its not a scratch its a heat scar in the shape of my touchpad on the plastic lid

 

99% of the time, it is just dirt/oil off of the keyboard. Use a LCD friendly cleaner, or just water.

 

Yeah the screen isn't made well. They really blew it on the edge-to-edge screen. Instead of imitating Apple correctly, they did it cheaply. They used flexible plastic instead of glass. The screen isn't completely flat and touches the keyboard and palm rest when closed.
I got scratches on the screen of my first refurbished 1340 the first day and sent it back because of it. The second one got them within a week. I decided it wasn't worth sending back because it must be a design flaw and I got the laptop for cheap. They are also not visible when the screen is on.

 

Nice of you to be so snarky and completely misunderstand the initial question/problem. The screen isn't made quite correctly and TOUCHES the keyboard/palmrest when closed. Simple movement of the laptop when closed causes the keys to rub against the screen, which is not the fault of the user, but the absolutely shoddy design on Dell's part (to add to an ever growing list of idiotic things about this laptop).

I posted a link to an excellent solution to prevent the screen from scratching from the keyboard when closed, but that's just a solution to a problem that shouldn't have existed in the first place. This is Dell's fault, not the user's. The OP is completely within his right to request a replacement for this issue. Using your car paint example, it would be if the car paint dissolved away during some rainfall within 1 day of buying it; it would be upto the the car company to fix and replace it.

 

Thanks + Rep to you (when I'm *reloaded* again)

I just ordered this, and it will come in handy for when my new 1640 arrives!

I found a 10% coupon to use...Luv any type of savings! XD

Cin...

 

Glad to be of help! It's definitely worth using, I highly recommend it for anyone who is concerned about their screen.

 

Which model did you ordered ?
I don't see any specificly designed for the XPS 1640.
Did you ordered one from custom design or the one from PC/16 inch ?

16" / 16.4" Widescreen ShaggyMac Keyboard Cover / Lcd Screen Protector
This one is designed for 16:10 aspect ratio, the XPS 1640 is 16:9

Thanks !

 

I ended up buying the 16" once you mentioned. It fits the laptop with no problem. There's a tiny bit of the outer edge of the screen (bezel only) that doesn't get covered by the cloth, but it's very minor and honestly, those areas aren't really affected anyways.

 

Oh I prolly ordered the wrong size
Oh well...lesson learned..I will check on their return/exchange policy..mine is already being shipped..

This is what I ordered:

http://www.shaggymac.com/index.php?main_page=product_info&cPath=3_5&products_id=197

Oh, and I used this Coupon Code for 10% Savings: TJOOS10

Cin...

 

Honestly, I think you'll be fine.

The keys and the touchpad should still be covered no problem with the one you linked and that's really the issue with the screen anyways. Long as the keys + touchpad are prevented from touching the screen, you're good to go!

 

I ordered the shaggymac when I got my laptop last fall.
I got a custom size:
1 x 17"-19" Custom Shop Laptop Screen Protector (SPCustom17) = $19.95
Color Panther
Width 15 in
Depth 8 3/4 in

It fits perfectly edge-to-edge and does not stick out. I'll take a picture and post it here shortly.

Update: Here are some photos. Covers the entire keyboard + glossy area of laptop and overlaps just slightly into the aluminum border & matted black part. I was very surprised that they got my sizing so exact

 

thx
i'll wait until you post your picture spud before ordering mine
Bizarre the one for 16' is 16:10 but the one for 15.6 is 16:9 aspect ratio. (in PC Laptop)

 

Wow, I might seriously buy myself one of those. When I first saw my friend's M15x (the first edge-to-edge I'd ever seen) I figured something like this would start happening... it's nice to know there's a semi-easy way to fix it.

 

I think the little rubber bumps on each side of the palm rest should be just a bit bigger (higher) so the lcd doesn't touch the keyboard.

 

Ok great! I was hoping that it would work out!

Oh! Thanks for sharing the photos!

I like the way it looks on the keyboard! Now, I'm anxious to receive mine +1 to you!

I posted a 10% Coupon Code above in one of my posts, if you decide to order! It helps a bit!

Did you decide to order, also?


Cin...

 

I got something similar to the Shaggymac in October when I got my XPS 13. It is from radtech, and is probably the same as the shaggymac cloth. These clothes are really cool, and I got my friend one for her Bday when she mentioned how much she liked it.

 

So what did the OP end up doing?

 

Thanks spud, those pics convinced me to grab one. Looking forward to it!

 

I just got my 1645 (in closet until I can get it setup) and noticed a tiny slit in the screen as soon as I opened it for the first time.

Is there anybody that hasn't experienced this issue?

I'm really not looking forward to putting in a protector every time I close the notebook... Is the issue really that bad?

Thanks!

 

i first had it happen maybe 8 years ago with one of my old Latitudes. Service guy that came to replace whatever was wrong with that one said to use a piece of styrofoam sheet to cushion the screen. when microfiber screen covers came out, i got one and yes, i use it every time i close the laptop and put it in my bag...

 

So if I buy this will I be safe in closing the lid? Ever since I received my Studio XPS 1647 I've been too paranoid to close it and so I've kept it open on my desk for the last few days. I can't stand scratches on such a nice screen so I'm really hoping the Shaggymac does what it advertises.

 

Yes, the ShaggyMac (or any other super thin microfiber cloth as large as this) really does the trick well. I have zero issues on my screen, no scratches of any kind, or marks from the keys. It also helps with dust a little.

 

Better care? I take better care of my electronics than most people do their infants.

 

I got that too. I tried scratching it off with my nails but to no avail

 

I got mine! The 15.6" size does cover my 1640 sufficiently. But, I am going to order the 16" size..and use that one when my replacement 1640/or ..they are sending me, arrives. I will keep the 15.6" size as a nice microfiber cloth for cleaning the Lid, Screen & Keyboard. It's fantastic.

I ordered it in the grey color. Works great!


Cin...

 

I don't have a ShaggyMac but yeah, the slipcover I got 5 years ago works great. And since it's microfiber, it cleans fingertip smudges really well too...

 

Does the slipcover go only on the outside of the laptop? Or do you place it inbetween the keyboard/screen when you close it?

 

The cover I have goes over the flip-part of the screen (front and back). See here: http://www.google.com/products?q=zi...esult_group&ct=title&resnum=3&ved=0CCcQrQQwAg

They used to be $5...

 

That's pretty nice too! Is it a bit of a pain putting the sleeve on while closing the laptop? A little confused as to how you actually get the laptop into the sleeve.

 

So, this is the item I have: http://www.topmic.com/141-0264.html. No idea on the vendor - didn't buy it from them....

It slips over the screen part that flips up - like a bag. Or a hat. Or a jimmie-hat...

It takes about 5 seconds to grab the corner, give it a shake to unfold it and slide it on. I did have to cut a couple holes for the screen latches to fit through. When I get to where I'm going, I open the screen, pull the cover off, give the screen a quick wipe down and fold it up and set it next to the laptop - that takes maybe 8 seconds...

Let me know if you want me to take a picture of how it goes...

 

Good info to know!

 

Just a reminder to people, I had to order a custom size (Width 15" x Depth 8 3/4") to get it so exact because our laptops have a 16:9 screen whereas the pre-cut sizes from Shaggymac are for 16:10 screens.

 

I think I am ready to order that 2nd one now that I have my 1647, finally.
I'm just undecided between the Custom fit you did and getting the 16" size

How long did it take for you to get the Custom Fit one after you ordered?


Cin...

 

If I remember correctly it shipped the same day that I ordered.

 

Coolio! Thank you for replying so quickly ~ appreciated!
I will prolly go with Custom Fit, then. I think they even sent me a coupon code to apply

Cin...

 

My 1645 and Shaggymac protector arrived yesterday (perfect timing coincidence!). I ordered the custom size you mentioned here and it does indeed fit perfectly! Thanks for the awesome information and I highly recommend this to anyone else out there looking for screen protection/cleaning.

 

What about using the sleeve that is coming with the laptop... should produce same result. You can put the screen in and then close it... The fiber looks soft.

 

That would probably be an acceptable solution, but as I'm still in the paranoid first stages of owning my new laptop, I'm still putting the sleeve around my laptop when transporting it.

 

ok would dell replace my m17x screen it has a scratch around where the track-pad is and some on the middle of the screen on the far right. I do not think this is my fault but then again it could be. i have an inspiron 2650 that i abused to the max. and it didn't scratch this quick. in fact it is in better shap as far as the screen.

 

doubtful..

 

If you have the complete care warranty, it might be possible. What warranty do you have?

 

I also have the Custom Made one & the 15.6" size. I use the Custom Made for Protection & the 15.6" for wiping the screen clean, etc What color did you order? I have the Grey.

I really like them!

Contact Support Via Chat..and see what they say. That's the first start for you. Do you happen to have Complete Care for your warranty coverage?

Cin...

 

i have a 3 year warranty

 

Just to add some more data...the refurbished 1645 i received as a replacement had 2-3 rows of keyboard marks on the screen, especially on the right side, so yes the keys definitely rub the screen. Dell recommend i buy an lcd cleaner kit. Well after cleaning 4-5 times i have almost all the marks off...and by the sounds of this discussion i'll be picking up a shaggymat to prevent future wear

Attached are a couple of bad...inverted pictures of the screen before i started cleaning it up...in the 2nd one you can see the outlines of the keys