Assistance required with replacement Dell XPS 17 (L702x)

A little background

A few weeks ago, I received a defective Dell XPS 17. Due to the problems I mentioned on this forum (see link above) together with various other issues, I received a new replacement laptop.

Problems with replacement laptop

1) The space bar rattles. This is not a huge earth-shattering rattle, but it is enough to drive me to distraction. The first laptop's space bar sounds just fine.

Can anyone tell me whether this is an easy or difficult problem to solve?

2) When the DVD's drawer is moved in and out there is some resistance and a slight scraping sound. I actually first noticed this when the laptop was closed. There is actually some play in terms of the movement of the DVD drawer even when the laptop's screen is down. Accidentally pushing it in one day, I hear the scraping sound and realised it didn't sound right. This was confirmed when I compared it to the DVD on the first laptop. That works just fine. The drawer on that one moves in and out exactly as it should.

In addition, the DVD player is quite noisy (at least in comparison to the first laptop's DVD player) particularly when recording.

Anyone have a clue what I could do about this to rectify the situation?

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Best to everyone.

Sasha

 

Don't do replacement, For exp replacement allways has other problems again. So, Full Refund, Then make new other.

When you case handle by techincal, the replacement order is different by new order. when is 'replacement other' receive by factory, will send out 'other fix problems old unit for you'(you can check the order no(has sepecial code, very different by new), that has a code reconize from factory).

also, you has a bad record. I has exp. for inspiron N5110. after replacement, has a problems again.

I call dell, I got servics tag, the techincal first tell me, you is a replacement order, any problems again ?

Sorry, I can't accept it. I do full refund. The not my wrong, why say is 'replacement unit' ? why replacement unit has a bad record from dell.

If you has a change, Full refund and re-order is better. or choice other model or brand.

 

I recall the original thread, actually I responded to it. I remember at the time that IMO a replacement was a drastic step given the fairly trivial nature of problems and the potential unknowns of a refurb replacement. This is not to mimimize the problems you were experiencing, but trying to put them in perspective with, say, a display that will no longer show black, so that everything displayed is either completely red or tinged pink.

That's what happened to my L702x a week and a half ago. The kicker is that I have already had two replacement displays since I received it in late May; this was the third. I think the repair tech's truck can find it's way to my house on its own at this point. I started a chat and reported it, and at some point I observed that if this was a car, it'd be a lemon, and the dell guy said he couldn't disagree, which was refreshing.

Anyway, after they determined I had yet another bad glass, a manager came on and offered the option of a replacement laptop "as good or better" than mine.

I declined.

I know from this forum that such replacements are refurbs, and that there have been both functional and cosmetic problems with the refurbs. Might have gone for it if I had a low end unit, but since it's pretty high end there's not much they could throw in to make it better, at least for my needs. I already had max memory for a 2d, 1080p display, and i7-2720QM CPU. About the only things I didn't get are 3d, bluray player, and TV tuner, and I don't need, or even want, those. Maybe the bluray, but not enough to get a replacement.

Decided to go with yet another display. If they were all as bad as my track record seems to indicate, that info would be all over this forum.

If you current machine seems fine other than the items you mentioned, I would recommend keeping it and getting those issues dealt with. If it was my machine, I'd decide whether the spacebar or DVD was more important, then take care of them one at a time. After one's fixed, move on to the next. My personal belief is that a single issue in each support request keeps their folks focused, and not having multiple open requests keeps them from being confused if you need to contact them again re request A whle request B is still open.

I'd use chat for each so you get a written record of each interaction.

You will have probably have to go through several diagnostic hoops for each, but, at least in my experience in the US, if you are firm, they will eventually send you out replacement parts. Maybe even a tech to replace the keyboard if you tell them you are not comfortable with that.