Backlight stopped working

Im sitting here typing when i realise my keyboard is not lit up. So press fn right arrow and to no avail it dosent light up. This is really weird and its really late and i dont have time to call tech support anyone else experience this?

 

Just finishing up my phone call with dell. Aparently a cable became disconnected and my keyboard is no longer reconized by my system so he is going to disbatch a technican to replace the keyboard and backlight very good customer service and was a very nice guy

Update: Aparently my warranty dosent cover onsite so he is making me send it back to them

 

See if they will send the part to you and you do the install... If you send the laptop back, it'll be gone for approx. 2 weeks and some owners have had their systems come back with more issues. I would be leary about that.

If you can get them to send you the keyboard, here are the install instructions:

http://support.dell.com/support/edocs/systems/sxl16/en/sm/keyboard.htm#wp1179891

 

Box came this morning i refused it at the door. I upgraded my warranty to 2 year NBD Onsite so im gonna call them back once it proccesses and have them send a technicain -_-

 

Isn't the standard warranty of an XPS is 1-yr onsite? I know I didn't pay anything extra to upgrade my warranty, but they offered to come out and replace my trackpad without even asking.

EDIT: Now I see you are in Canada -- I was referring to the US.

 

I'm in Canada too. I sent mine to have the screen replaced a couple of weeks ago. It's still at the shop. Apparently, a part was in back-order. I hope the Canadian technicians show better workmanship than their US counterpart.

 

Yea canadian dell is annoying sometimes.

I hope so.

 

On phone with them now. The guy (Phillipeno Call Centre) Is currently filling out the request for a tech to come He is very nice and had no problems reversing what the other guy did.

 

Some advice from my experience - please make sure the tech knows what he / she is doing before you ever let him / her touch your laptop. Someone was sent onsite to replace my keyboard and damaged my laptop in the process and caused other problems on my system. Chances are the tech sent may not have worked on many xps 1640 (if not at all - like my tech). Also do not let them take your laptop apart, they do not need to remove the bottom to replace the keyboard (which I found out after the fact!). We trust that who is sent knows what they are doing but it is not always the case - if you see something you don't like - tell him/her to step away from your laptop or else! And call Dell right away!

 

^How are you supposed to replace the keyboard without removing the bottom panel first?

 

wrong, after taking apart the 1340 many times, the only way to remove the keyboard/top asembly is to remove the bottom panel.. the screws for the top panel can only be accessed from inside.