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    Big Problem Xps 1710

    Discussion in 'Dell XPS and Studio XPS' started by PatChess, Jan 20, 2009.

  1. PatChess

    PatChess Newbie

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    hello i have bought dell xps 1710 by ndc.co.uk
    after few months the charger stopped charging the battery even when i changed charger-adapter / battery.
    so i even cant turn on the laptop :-(
    please give me advice what can i do or how can i ask for my money back.i dont know if there is some warranty.am really sad
     
    PatChess, Jan 20, 2009
    #1
  2. ZaZ

    ZaZ Super Model Super Moderator

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    Was it new when you bought it?
     
    ZaZ, Jan 20, 2009
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  3. PatChess

    PatChess Newbie

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    yes- or refurbished u can look on www.ndc.co.uk there is
    : what means refurbished
     
    PatChess, Jan 20, 2009
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  4. PhoenixFx

    PhoenixFx Notebook Virtuoso

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    Did you call them? If it is not under warranty , then you'll have to buy a new charger. Not very expensive: around $50.
     
    PhoenixFx, Jan 20, 2009
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  5. PatChess

    PatChess Newbie

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    no i didnt call them because my english is not verry good...
    and i have bought new charger but no changes it still doesnt charge... :-(((
    in first screen there splashes: please connect original 130w adapter or better but i have plugged in there my original adapter... and then no windows i have to turn it off and thats all what i can do with laptop
    I even can not go to bios because the splash is there sooner then i can go there
     
    PatChess, Jan 20, 2009
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  6. PatChess

    PatChess Newbie

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    i really need to fix it i dont wont to have my laptop for 800 pounds in the cupboard
     
    PatChess, Jan 20, 2009
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  7. PhoenixFx

    PhoenixFx Notebook Virtuoso

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    What is the wattage of your new charger ? Is it 130W (19.5 Volts, 6.7 Amperes) ? It is written on the power adapter.

    Maybe the new one is not powerful enough to supply the required amount of power....
     
    PhoenixFx, Jan 20, 2009
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  8. PatChess

    PatChess Newbie

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    yes it is 130 w 19.5 Volts, 6.7 Amperes.its the same as the older one
     
    PatChess, Jan 20, 2009
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  9. PhoenixFx

    PhoenixFx Notebook Virtuoso

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    Then it could be a problem with the notebook’s power circuit/motherboard. Right now your best option is to contact ndc.co.uk. Ask a friend who can speak better English to help you. Or send an e-mail first.
     
    PhoenixFx, Jan 20, 2009
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  10. PatChess

    PatChess Newbie

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    yes i have to call there because when i send email they did not respond but when i sended emails before i bought it with some questions about components they responded quickly.... shame on ndc.co.uk .... :-( :-(
     
    PatChess, Jan 20, 2009
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  11. PatChess

    PatChess Newbie

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    so thanks for advices
     
    PatChess, Jan 20, 2009
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  12. blazom

    blazom Notebook Consultant

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    does the BIOS see the charger?.. In basic info in BIOS u shoud see .POWER ADAPTER --- 130 W


    IF NOT - it is mothetboard problem
     
    blazom, Jan 20, 2009
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  13. PatChess

    PatChess Newbie

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    yes in the bios there was somethink like - replacement adapter - non original and in windows was not original 130 watt... :-( but there is 130 watt original.. :(
    how can i fix it i tried all other bioses but now i can try nothing because the battery is discharged and i cant turn the laptop on!! :-(
     
    PatChess, Jan 20, 2009
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  14. blazom

    blazom Notebook Consultant

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    just pick up the phone...
     
    blazom, Jan 20, 2009
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  15. SMOKE_SKULL

    SMOKE_SKULL Notebook Deity

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    I had a simuar problem and it was the power jack on the motherboard where you plug it in. It can get damaged from dropping when its plugged in. You need to remove the motherboard and have it tested and repaired. Best thing is to replace the motherboard and be very carefull in the future. Dont lend your laptop to anyone as they wont care for it properly.
     
    SMOKE_SKULL, Jan 20, 2009
    #15