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    Black screen of death

    Discussion in 'Dell XPS and Studio XPS' started by xmacro, Apr 1, 2011.

  1. xmacro

    xmacro Notebook Geek

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    This has happened twice on my new XPS running Win 7 Professional - the screen goes black, and the harddrive light just stops blinking - like the computer is dead, but the keyboard and other lights are all on

    The first time it happened while I was opening up a bunch of pictures in Windows photo viewer (about 20 at once) - my screen went black, keyboard still lit but unresponsive, and harddrive indicator light not blinking at all

    Second time was when I hooked my XPS up to my old Inspiron (running Win 7 Home Premium) via ethernet cable while the Inspiron was booting up. As it the Inspiron was coming to the log-in screen, I opened My Computer, and the window began opening and then it happened - screen just went black, unresponsive, keyboard still working, but no HD indicator light

    Anyone else experience this? Any idea what's going on? I HATE having to shut down my brand new computer by holding down the power button and risk harming it, and I've already had to do it twice
     
  2. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Did you try running Dell Diagnostics? Also check your temperatures.
     
  3. xmacro

    xmacro Notebook Geek

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    Temps shouldn't have been high at all, since I wasn't doing anything else at the time; I've run Minecraft and TF2 with no problems, but apparently, opening some windows causes it to crash :-/

    If it makes any difference, the first time it did it, when I was attempting to open a picture file, the screen went checkerboard yellow/white before the black screen
     
  4. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Well try running Dell diagnostics. If that doesn't rule out anything you might have to bite the bullet and RMA it to Dell. I would backup your data before sending it off to Dell.