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    Blue Screen c000021a(Fatal System Error)

    Discussion in 'Dell XPS and Studio XPS' started by SD1645, Apr 23, 2010.

  1. SD1645

    SD1645 Newbie

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    Hello Everyone,

    I have a Dell XPS Studio 1645 i7 Q 720 @ 1.60GHz, 1597 Mhz, 4 Core(s), 8 Logical Processor(s)
    4 GB DDR3 RAM
    BIOS: Dell Inc. A08, 3/12/2010
    Windows 7 64-bit 6.1.7600 Build 7600
    GPU: ATI HD 4670 1GB RAM

    I am using a 90W adapter fyi and games seem to run fine once windows boots.

    So my problem is,

    I get a Blue screen a few times when I reboot my system. But then it just goes away on restart. Sometimes I have to restart multiple times for it to windows to start up.

    The blue screen occurs at the Windows is loading page right after the windows come together. I have no idea why this error occurs, I got so frustrated with it that I called Dell and the technician came and replaced my motherboard and hardrive. But this error still occurs. ANY help would be greatly appreciated..I have absolutely no idea what drivers/software would cause this to occur. I am attaching the log files for the error and the dump file too (The log files are zipped). I can't seem to create an account on the Dell forums either @_@!!

    As I said before any kind of help resolving this would be much appreciated. If someone could pinpoint which application/hardware/software in specific is causing this I will be SO GRATEFUL!

    Thanks,
    SD

    View attachment Error.txt
    View attachment Error Log.zip
     
    SD1645, Apr 23, 2010
    #1
  2. archittech7

    archittech7 Notebook Enthusiast

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    Do you have AVG? If so, see my post below about the blue screen.
     
    archittech7, Apr 23, 2010
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  3. SD1645

    SD1645 Newbie

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    Yes I saw your post very expectantly earlier...sadly I don't have AVG or any antivirus ATM. Fresh install of windows..so only the very basic stuff.
     
    SD1645, Apr 23, 2010
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  4. haris163

    haris163 Notebook Consultant

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    You can try the following:
    1) Remove, one at time, all the extra cards in your computer. For example, remove one ram stick, check the computer. Put it back, remove the other one, until you go through everything: RAM and wireless card(s). This might help you pinpoint the problem.
    2) Run the Dell diagnostics and see what happens.
     
    haris163, Apr 24, 2010
    #4