Bought XPS with 720p and now regretting!!

All,

I purchased L502X (2nd Gen Core i5) with 720P display! I did not do much reading and fact finding and went straight away with mentioned display. I realised how awful the display is when I got it in my hands. Is there anything which can be done now? The machine is almost 15 days old. I called the Dell Tech Support and the representative told me that upgrading now would cost me 10K more plus some warranty issues. Help me guys! Don't want this pity display on my XPS 15!

Thank you.

 

$10,000!!!! what?

What country do you live

 

10,000 Indian Rupees!!

 

Don't you have 21 days to return it? US does.

 

21 days from the time of ordering or purchase?

 

I think from the day its shipped or received.

 

you can send it back since you have 6 days if you say its 15 days old.

call up dell customer care division & tell them you are not satisifed with system, you will get the refund deducting the shipping charges.

for more information check the below link posted be Les a long time ago.

http://forum.notebookreview.com/dell-shipping-order-status-customer-service-issues/150450-dell-returns-total-satisfaction-commitment-guarantee.html

hope it helps

I have ordered xps 15 with FHD B+RG screen. All i got is only Rs. 2400 discount from sales rep.

 

No the 21 days is the invoice date, though if your CTO model was heavily delayed they will reset it to ship date.

 

Cool guys!! I live in India.. Is this the right page to do it?? ( Dell - Support)
I am unhappy with two things 1) Display 2) Wifi I spent around 53000 INR and not satisfied..

If the above link is incorrect kindly let me know the correct Dell Machine Return Link for INDIA!!

Thanks a lot to you all for help!

 

I spoke to customer care service in my country and the representative told me that the return policy holds only if there is some hardware flaw.. I am *%&*&%. I do not know what to do!

 

You can order the 1080p screen yourself and it's not that expensive if you look it up on eBay and then install it yourself. It's really not complicated as I've done something like this before with my laptop, and it's a Dell as well. Although, shipping and payments might be something you have to pay for, but replacing your screen shouldn't screw up your warranty.

 

Worst case, you can resell the laptop and order another L502x from Dell with a 1080p screen or do the swap yourself.

 

I think I will sell it and buy another one. The screen upgrade charges including the cable are almost 1/4th of the laptop's price!!

 

Posted on e-bay for sale!!