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    Brand new XPS 15.. BSOD's already?

    Discussion in 'Dell XPS and Studio XPS' started by Lundon44, Dec 14, 2015.

  1. Lundon44

    Lundon44 Notebook Consultant

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    So I unboxed my XPS 15.. Formatted the SDD and reinstalled a fresh copy of Win10 (non-Dell vesion). Using the USB version I guess didn't included many of the drivers it needed so things like Wifi didn't work immediately until installing drivers off the Dell site.

    I installed all the drivers from Dell minus the Dell branded ones to avoid bloatware. But now it seems I'm getting frequent BSOD. Most of the time it's one related to "Critical Process Died".

    Not sure if I caused this with installing all the drivers listed for the XPS 9550 off the Dell site or if something is conflicting. BSOD are random at this point. I also tried a Windows refresh off the USB and funny enough I got a BSOD during the refresh but it still managed to complete the process on reboot.

    Any suggestions or is this common? Side note, I was getting AC adapter errors on boot as well recently saying I need to plug in the one included with the laptop. Which is obviously the one I'm using. I disabled the errors from showing in the BIOS.
     
    Lundon44, Dec 14, 2015
    #1
  2. Thysanoptera

    Thysanoptera Notebook Consultant

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    Install only the wireless driver from Dell, for the rest let Windows Update do its job, it works surprisingly well. And get NVMe driver from Samsung.
     
    Thysanoptera, Dec 14, 2015
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  3. kent1146

    kent1146 Notebook Prophet

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    The vast majority of the time, BSOD is caused by software errors, and not hardware failure.

    My bet is that you installed some piece of software or driver that doesn't play well. What is the exact list of software that you are installing?

    Sent from my XT1575 using Tapatalk
     
    kent1146, Dec 14, 2015
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  4. Lundon44

    Lundon44 Notebook Consultant

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    I literally went onto the Dell support site for the 9550 and downloaded every driver minus the Dell ones. I sorted the list online by order of installation and went through installing each driver one by one.

    After the blue screens last night I went into Device Manager and right clicked on every single device (took a while) and checked for updated drivers. 2 or 3 devices updated to new drivers Windows found online. I have yet to continue testing it after these updates but will do tonight.

    If it continues I'll have to decide on whether to send it back to Dell (which will take at least a month to resolve) or if I should bring it into my local MS Store. I paid them $150 which gives me unlimited Windows tech support service.

    Still hoping to resolve everything myself first.
     
    Lundon44, Dec 14, 2015
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  5. Techgee

    Techgee Notebook Consultant

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    FYI, I and others get random BSODs running in AHCI mode with the default Microsoft NVMe controller driver.
     
    Techgee, Dec 14, 2015
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  6. Jimontgomery808

    Jimontgomery808 Newbie

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    @Lundon44 I'm having this exact issue. I've been told it was a software and/or hardware issue with my WiFi card. Were you able to find an solution?
     
    Jimontgomery808, Mar 2, 2016
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  7. GoNz0

    GoNz0 Notebook Virtuoso

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    double post
     
    GoNz0, Mar 2, 2016
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  8. GoNz0

    GoNz0 Notebook Virtuoso

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    the last 2 nvidia drivers cause BSOD so drop back to the 3rd oldest and see how you get on. 359.06
     
    GoNz0, Mar 2, 2016
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  9. GoNz0

    GoNz0 Notebook Virtuoso

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    I now run the toshiba 1tb SSD with windows driver in AHCI and no issue.
     
    GoNz0, Mar 2, 2016
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  10. GoNz0

    GoNz0 Notebook Virtuoso

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    the last 2 nvidia drivers cause BSOD so drop back to the 3rd oldest and see how you get on. 359.06

    And I have the toshiba drive running windows nvme driver with no BSOD
     
    GoNz0, Mar 2, 2016
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  11. pubbypaws

    pubbypaws Notebook Guru

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    im running RAID w/ 950 Pro on a new xps 15 replacement..occasionally i still get BSODs with bad_pool_header, like once every few days. ironically its always when i launch or open a new tab inside firefox or click to surf a new webpage.

    Im almost positive its related to the dell 1830 wifi card. the only thing we can do is await new drivers. I believe i dug around and as others mention the intel GPU / nvidia graphics are the other cause of BSOD
     
    pubbypaws, Mar 2, 2016
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  12. GoNz0

    GoNz0 Notebook Virtuoso

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    try nvidia driver 359.06
     
    GoNz0, Mar 2, 2016
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  13. SonyHome

    SonyHome Notebook Geek

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    I just saw thist bad_pool_header for the first time today. Not sure if it's related but I was prompted to upgrade the Nvidia driver and did just prior to receiving it. It looks like I now have NVidia version 362.
     
    SonyHome, Mar 2, 2016
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  14. jeep364

    jeep364 Notebook Consultant

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    Did you roll back your video driver? Any results?

    This bsod is one of the few things that may keep me from purchasing the xps 15 in about a month or so.
     
    jeep364, Mar 6, 2016
    #12
  15. LOUSYGREATWALLGM

    LOUSYGREATWALLGM Notebook Deity

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    Just wondering if you are you on Samsung 950 Pro SSD?
     
    LOUSYGREATWALLGM, Mar 17, 2016
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  16. GoNz0

    GoNz0 Notebook Virtuoso

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    359.06 is your best bet for now or you will get BSOD.
     
    GoNz0, Mar 18, 2016
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  17. ne0rur

    ne0rur Newbie

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    Today, I've updated all drivers provided by Dell support.
    My current nVidia driver version is: 364.72

    Hopefully, they've addressed this annoying issue
     
    ne0rur, Mar 28, 2016
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  18. GoNz0

    GoNz0 Notebook Virtuoso

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    Same here.

    Sent from my SM-G920F using Tapatalk
     
    GoNz0, Mar 29, 2016
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  19. ne0rur

    ne0rur Newbie

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    Rolled back drivers to 358.94
    Laptop freezes 2 times already. If this is not helping, I'll check memory and return it. It is not usable for professional use
     
    ne0rur, Mar 29, 2016
    #17
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