"COM Surrogate has stopped working"

Recently started getting this error whenever I browse folders with thumbnail pics (using Windows Preview). I've traced the problem to a Windows Update of the Intel HD3000 driver dated Feb 2012. I believe the driver version is 15.26.5.64.2653. I then saw on the Intel site, the latest driver is:

2/22/2012
15.26.5.64.2656

Updating to this Intel driver did NOT correct the problem. Both the 2653 and 2656 drivers exhibit the same problem.

However, loading the original (old) Intel driver from the Dell website seems to have corrected the problem:
03/25/2011
8.15.10.2342
(R302134.exe)

Only problem is I'm now using an outdated Intel driver. Anyone else experienced this while Previewing thumbnailed pics?

 

I have exactly the same problem and I dont want to use the outdated Intel driver from the Dell webpage. I hope there will be a fix in the future :-(

 

Have you tried completely removing (deleting) the driver andrestarting in safe mode? - Then continue installing the driver directly off the intel website.

 

I get that problem when viewing pictures, what I did is I view the pictures using the nvidia card now, you can do this by making dllhost.exe run with nvidia.

 

Do any of you use Kaspersky Anti-Virus , I do and i get your problem, and as far as have read it`s caused by it, no way to fix it though

John.

 

I'm not running Kaspersky. The problem showed up right after the update to Intel's HD3000 driver.

 

Whoa! I also recently got this problem! Been searching all over the place for solutions and I couldn't find any. I even did a clean install of Windows but it didn't work.

Thanks for the info! At least I know its not an isolated problem now.

 

*Update*

The Intel download center seems to have pulled off the 2653 and 2656 drivers,
because I just went there and they only had 2622 drivers for download.

(info correct at 17/4/2012 9.39PM

 

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Processor+graphics&ProductProduct=2nd+Generation+Intel%c2%ae+Core%e2%84%a2+Processors+with+Intel%c2%ae+HD+Graphics+3000%2f2000&ProdId=3319&LineId=3310&FamilyId=39
That's weird. I just checked the Intel site and it's still listing only the 2656 driver available. Can you provide a link to the 2622 driver you're using?

I assume the 2622 does NOT have the "COM Surrogate" error?

 

I've got the same issue. It's really annoying.

 

I am using the 8.15.10.2455 driver that I got off Dell. When I run the Intel Driver Update Utility it tells me that 8.15.10.2656 is the latest driver but I refuse to update it as it will most likely cause the COM Surrogate to crash. I will never try it anyway until it is fixed. As I said the Intel driver from Dell gives me no problems.

Here is the driver from Dell.

 

Thanks for the link. Hope it works well.

 

Thanks for that. The 2455 driver worked for me and doesn't produce the dreaded error. It looks like it's dated around July 2011, several months newer than what I had been forced to use.

Now if only Intel would fix the bug in their latest driver...

 

Here's the link.
http://downloadcenter.intel.com/Det...rs&ProductProduct=Intel®+HD+Graphics&lang=eng

Yup, it doesn't. I installed the 2622 drivers and there's no COM Surrogate error to be found. Tested it for a couple of hours browsing photos and it didn't crash.

 

Thanks, Tim, although I think you meant the driver here...
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20842&lang=eng&wapkw=2622

The link you provided only works for 32-bit Windows.

At least the 2622 driver is from January of THIS year; much newer than the one I was running to avoid the error. Although, it looks like Intel is still showing the buggy 2656 driver on their site.

Is anyone actually running 32-bit Windows 7 on their L502x?

 

The Intel Driver Update Utility still shows the buggy 8.15.10.2656 driver as the current so it has not been pulled. Does not matter I will be sticking with the Dell driver until I know a newer driver fixed this problem.

 

15.26.8.64.2696 (8.15.10.2696) driver is available using the Intel update utility.

I installed it and it did not crash COM Surrogate viewing photos however it caused some graphics corruption two lines on the upper left part of the screen after closing the UAC pop up. It did not do it all the time though. Also I had the two lines on the upper left when I first resumed windows.

I rolled back to 2.15.10.2656 from Dell and no more corruption.

 

If it's not one bug, it's another. Thanks for testing that, though. Still running the 2656 driver myself.

 

I am using 8.15.10.2696 and everything is just fine, before this i have the problem with the surrogate

 

I put 8.15.10.2696 back on again. I don't have problems, fan speed it okeay but I do get two small line graphics corruption. It happens about half the time when UAC pops up and whenever I run anything full screen that can cause the refresh rate to change. I think UAC causes this. I just click over it and it goes away. Intel usually updates there drivers every two months so I hope it will be fixed soon and no new problems crop up.

 

I stumbled across this thread and wanted to share what I have observed on my computer. It's not a Dell, so I don't know if this is an "out of place" post. I started having this same issue with the COM Surrogate crashing my Windows Photo Viewer (Win 7 Home premium) regularly this afternoon, and this was the one page I found in about 30 minutes of internet research that seemed to give some answers that didn't involve doing a long trial and error process with safe mode, etc., which I know nothing about. I got the same igdumd64.dll fault module in the action center. I downloaded the latest Intel driver (8.15.10.2696) since this seems to be a slightly less buggy alternative to what I have now (8.15.10.2653), and I'm a little nervous about installing a much older driver or trying to undo some of the latest Windows updates. But while the new driver was downloading, I also turned off some other programs I was running. I was in the process of converting some audio files to mp3 using a program called Foobar2000 - it's an audiophile music player program, but I am by no means an audiophile (yet), so I don't know how to use it very much at all. But I do know how to use it for the simple audio file conversions I've been doing. I closed out Foobar2000 while the driver was downloading, and continued playing around with picture files in Windows Photo Viewer and the crashing stopped, or at least seemed to. I could use it again normally, flipping through pictures rapidly without crashing.

I then started up Foobar2000 again and loaded some files, but didn't do any conversions. Still Photo Viewer worked fine. Then I tried to replicate what I had been doing earlier. After the music conversions are finished, Foobar will pop up a few windows indicating if there were any problems with the conversions. I'm not sure if those windows have to be closed out before the conversions are officially "finished". When I left those windows up after a conversion (which I think is how things were previous with the crashes), I then started having the COM Surrogate crashes. But when I closed the windows out, Photo Viewer worked again.

I've downloaded the 2696 driver, but I think I'm going to hold off on installing it so that I can see if I have this problem at any other time besides when I'm running Foobar2000 conversions. I currently don't have any graphical glitches as has been indicated with this latest driver, so I'd like to keep what I've got right now if it seems to be working. I'm also running two monitors, so I don't know how that might play into all of this (if at all).

Just wanted to share this as this thread doesn't seem to be too old, and I think I've been able to find a sort of solution for my instance. For those of you who are still having this issue and haven't yet uninstalled a bunch of things, etc., or loaded this latest Intel 2696 driver, you might try experimenting around and seeing if Photo Viewer will work without crashing when other programs aren't running. Do a reboot, and then start out trying to work in Photo Viewer with no other programs going. If you don't have crashes, then there might be a program or two that you normally use or that runs in the background that this driver is conflicting with and when that program is shut off, it will work okay. Sure, it's not the best solution, but I personally think it's a lot more preferable to settling for glitches or reinstalling a much older driver.

 

Thanks for sharing your experience, ccmrockman.

I can confirm that the "COM Surrogate" error has disappeared in the latest 2696 driver from Intel. I have been using it without issue for a couple of weeks now. The bug must have been fixed by Intel somewhere between 2656 and 2696 drivers.

Please update this thread when you upgrade to 2696 and have tested while running your Foobar2000 utility. I'd be interested in knowing whether the error resurfaces when you stress it out that way.

 

Well...actually, I'm not so sure it's the Foobar program now. I had the COM Surrogate crash again on me when Foobar wasn't running, but I was able to seemingly fix it again by doing something different. Like I said before, I have two monitors. When I had the Foobar program open, it was open in one monitor (the right hand side one) and I was doing my picture viewing on the left hand monitor. When the picture viewer crashed again when Foobar wasn't running (was using left hand monitor again for viewing), I simply closed the only window that was open on the right monitor - happened to be Windows Explorer - and then the problem seemed to go away. So now I'm theorizing the problem in my case may have something to do with my using two monitors, or maybe with having too many windows open at the same time I'm trying to view pictures, or possibly even some issue with having windows in both monitors open at the same time where one monitor needs to be clear of windows in order to allow the picture viewer to work.

Sorry - I know this is probably not very helpful because not only is my computer not a Dell, it's not even a laptop. Right now, I'm trying to finish up something that I've been slaving away on during most minutes of my free time for the past couple weeks (hope to finish by the weekend). When I finish that up, I'll probably install this new driver and see if the problem goes away. If I start getting graphical glitches, I can always reinstall an older one, right?

 

Yes. I had to do just that several times until the problem was resolved. The latest driver finally fixed all of that.

 

Uninstalled the 2696 driver in safe mode and reinstalled the 2696 driver in safe mode and right away booting into normal windows I had graphical glitches two small lines on the upper left corner that go away if move a window over it. It does not do it all the time it is about a 50% chance. Otherwise the drivers don't give me any problems.