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    Chat and E-mail support not available to Canada home customers

    Discussion in 'Dell XPS and Studio XPS' started by toronto, Jan 23, 2012.

  1. toronto

    toronto Notebook Deity

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    When I access support.dell.com, Canada, and enter my Service Tag, it says Chat Support is available only for Business, Healthcare, etc. When I click to use Chat Support, it says this:

    2. So, I click the link for Technical Support Email, which goes to this page:

    Dell Contact Technical Support

    That page says this:
    Bizarre, as this system was purchased in Canada from Dell Canada.


    3. The printed manual that came with my XPS 15 lists two e-mail support adddresses: [email protected] and [email protected]. But, when I e-mailed to those addresses, messages bounced back saying “Address rejected”.


    So, for home customers in Canada, Chat Support and E-mail Support appear to be unavailable.
     
    toronto, Jan 23, 2012
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  2. daver160

    daver160 Notebook Deity

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    yeah it's pretty messed up how shafted Canada gets with stuff like this. I've found the only route for us to get support is via phone.
     
    daver160, Jan 23, 2012
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