CompleteCare warranty

I paid extra for 3 years of completecare when I bought my SXPS16. Recently, I found a number of scratches on the inside of the screen and called them up hoping for a replacement screen. They told me that I'd have to send it in. Do I really not have the onsite? I wouldn't have paid extra for the warranty had I known that they wouldn't send a tech if problems arose. Anything I can do?

 

check your warranty status/type here: Dell System Information / Dell Warranty Extensions & Upgrades / Dell Warranty Status

 

Maybe semi-off topic, but how much money did you guys have to pay to extend your warranties? I wanted to extend my warranty and they are saying $300 for 2 years.

 

I bought mine online with a 3 year warranty - an additional $299 over the base 1 year warranty. I normally wouldn't give into buying any type of warranty for any product, but my first 2 laptops I've owned (HP, Lenovo) both had GPUs that failed around the 2 year mark, and in both cases I only had a 1 year warranty. (Side note: Lenovo decided to replace my motherboard for free a month after I got my new Dell due to the special symptoms.)

 

It is always best to get as much warranty as you can afford at purchase, it turns out cheaper in the end. They charge you an arm and a leg to extend after purchase.

Approximately $300 sounds about right for two years. If I recall, I extended it on one of my laptops about a year or so ago and I think it was around the $260 range.

 

if you still have the c/c warranty there is no reason for you to send it in. they should send out a tech with replacement parts and service it in your house.

 

see my post here:
http://forum.notebookreview.com/dell/487290-warranty-extention-problem.html

 

Mine was $320 or so for 2 year extension and 2 years of CompleteCare.

My system started out as a E1705 in 2006 with 4 year warranty and 4 years of CompleteCare, and in 2009 I got an 1645 through system exchange, and then when the 4 year warranty ran out in 2010 I extended it. That brings this warranty cycle to 6 years so far... so far I think I've spent $3000 total.

 

Aren't there 2 levels of complete care?
A return to depot and an on-site verson? Or maybe that's just a Canadian Dell thing.

 

It says I have complete care, XPS technical support, and rapid response depot until 9/4/2012.

If there seriously is two tiers of complete care then that its fricking ridiculous and I am quite angry at this company. False advertising.

 

first time i hear that a c/c warranty needs to send the lappy in.

 

Yep, you have the "rapid response depot," so no Next Business Day Onsite . I believe the "Complete Care" part only covers spills, electrical surges, drops, etc. The "XPS Technical Support" part covers phone calls, chats, and help provided by those sources. Dell's advertising can be quite suspect sometimes and it is really annoying. Sadly I don't know if there is anything you can do about it. Maybe you can call in and explain (sternly but not rudely) and see what comes of it. If you also have an invoice of what warranty they sold you at the time of purchase, you can confirm that way. Otherwise you're probably going to have to just send it in. Give the call a try first though, and escalate to a manager. Sorry to hear that...

 

Where do you live? CC in Canada is send in, not onsite. I have it