Computer not shutting down properly

Dell XPS 15 9550 here with Windows 10. To summarize the problem shortly, my laptop isn't turning off. Whenever I shut down the computer the laptop just stays in the "Shutting down" loop screen forever. The same problem also occurs when I sign in after the computer was in sleep mode, with the "Signing in" looping forever as well.

The problem began occurring after a random blue screen I got, which is probably the reason. I'm not sure how to provide the data for the blue screen though. Can anyone provide steps? My BIOS was also updated last week, so I don't think it's a problem stemming from that. No malware and nothing notable in event viewer either.

 

What happens when you try a full shutdown from within Windows? Win+X, then a to get an admin cmd window, and try entering "shutdown /s /f /t 0".

 

Check the event viewer for hints around shutdown time.

run the command "chkdsk /f" (you will have to reboot)
run the command "sfc /scannow" from an admin command prompt

Still no joy? hold shift during shutdown to try and get to the advanced startup and boot into safe mode, see if that helps, if it does it is a driver or program causing it.

 

Did both scans, and it seemed to have worked. Signing in and shutting down is working properly now.
Some questions though.
When I ran the chkdsk, my system immediately completed the disk check to a 100% and booted with almost no time at all. Is this normal? Because it feels like the disk check didn't seem to do much. Unless it fixed the problem in that short span of time. Anyways afterwards I ran scannow, and the prompt said that it found no integrity violations, which was nice to read.

Overall, thanks! I'll get back to you if this problem ever occurs again.

 

The joy of having an SSD means it can complete in seconds not hours!