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    Contacting Dell

    Discussion in 'Dell XPS and Studio XPS' started by rollerchicken, Jan 11, 2011.

  1. rollerchicken

    rollerchicken Notebook Enthusiast

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    Just out of curiosity, does anyone know of any means to contact Dell to talk to someone about resolving a malfunctioning laptop other than through tech support? I keep getting the runaround with them and feel like my warranty will be long expired before any resolution will occur.

    I've had parts replaced and my system sent in and whenever I call, I end up wasting 2 hours of my life while they test all the same things with no luck at finding anything.

    Basically, I am pissed off and need someone with authority to complain to.

    Thanks
     
    rollerchicken, Jan 11, 2011
    #1
  2. waleed786

    waleed786 Notebook Evangelist

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    ask for a supervisor and explain the situation..what kind of warranty do you have?
     
    waleed786, Jan 11, 2011
    #2
  3. Cin'

    Cin' Anathema

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    If you don't feel you have had any "resolve"

    You can always go the Unresolved Issues route. LINK

    Or you can try these e-mails: (several may bounce)
    Michael Dell
    Chairman and CEO
    [email protected]
    Donald Carty
    Vice Chairman and CFO
    [email protected]
    Ronald Garriques
    President, Global Consumer Group
    [email protected]
    Michael Cannon
    President, Global Operations
    [email protected]
    Mark Jarvis
    Senior VP and Chief Marketing Officer
    (Dude, You're Getting An Email!)
    [email protected]
    Lawrence Tu
    Senior VP, General Counsel
    [email protected]
    Susan Sheskey
    Senior VP, Chief Information Officer
    [email protected]
    Andrew Esparza
    Senior VP Human Resources
    [email protected]
    Paul Bell
    Senior VP and President, Americas
    [email protected]
    Stephen Felice
    Senior VP and President, Asia
    [email protected]
    David Marmonti
    Senior VP, President, Europe, Middle East and Africa
    [email protected]
    Brad Anderson
    Senior VP, Business Product Group
    [email protected]
    Jeffrey Clarke
    Senior VP, Business Product Group
    [email protected]
    Martin Garvin
    Senior VP, Worldwide Procurement
    [email protected]
    Alex Gruzen
    Senior VP, Dell Product Group
    [email protected]
    Joan Hooper
    Vice President, Finance, Chief Accounting Officer
    [email protected]
    Alan Lafley
    Board of Directors
    [email protected] (bounces)
    William Gray
    Board of Directors
    [email protected]
    Judy Lewent
    Board of Directors
    [email protected] (bounces)
     
    Cin', Jan 11, 2011
    #3
  4. rollerchicken

    rollerchicken Notebook Enthusiast

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    Thanks. I just fired off a very detailed letter to everyone on that list as well as the Resolution Center.
     
    rollerchicken, Jan 11, 2011
    #4
  5. Cin'

    Cin' Anathema

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    Nice. You will prolly hear back from someone & from Unresolved Issues.

    Hoping for resolve of you. : )

    Oh, here another means of getting in contact via Twitter: http://twitter.com/DellCares


    Cin...
     
    Cin', Jan 11, 2011
    #5
  6. atbnet

    atbnet Notebook Prophet

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    Just use the Twitter. Those people won't be able to help you at all.
     
    atbnet, Jan 11, 2011
    #6
  7. JKleiss

    JKleiss Notebook Evangelist

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    The emails do help.
    I sent one to just Michael Dell, and had an exucutive customer support representitive ring me to handle my case personally.
    It all worked out fine after that.
     
    JKleiss, Jan 11, 2011
    #7
  8. gaband27

    gaband27 Notebook Guru

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    Ditto on the email to Michael Dell. Had a call from executive customer support within a few hours and my problems were taken care of within 24 hours.
     
    gaband27, Jan 11, 2011
    #8
  9. rollerchicken

    rollerchicken Notebook Enthusiast

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    The tech support people are nice and all, but it seems like whatever you say goes in one ear and out another. No matter how many techs in a row I get, they all want to do the exact same thing already tried by the previous one.
     
    rollerchicken, Jan 11, 2011
    #9
  10. siquadri

    siquadri Notebook Enthusiast

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    Could you please provide email address for Michael Dell .
     
    siquadri, Jan 12, 2011
    #10
  11. Cin'

    Cin' Anathema

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    Cin', Jan 12, 2011
    #11
  12. compwiz0620

    compwiz0620 Notebook Evangelist

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    The regular reps just have no power and are told to script everything. Pretty much any company you deal with you need to go right to supervisors that actually have the power to do things beyond the scripts.
     
    compwiz0620, Jan 12, 2011
    #12