Contacting Dell about my replacement SXPS

I have been relentlessly trying to contact my case manager in reference to my SXPS replacement, and have not had any luck.

How can I get in direct contact with my case manager?

Is their a special number? Tech Support is uselsss, and no one at Dell seems to know how or who is in charge of my case.

 

All these people here getting replacements, and no one (myself included) actualy knows how to contact the people in charge of their replacement...

 

Everyone and no one is in charge! lol We all are simply different accounts on a computer screen to all who work for Dell...

So call in and see where you get man and ask for your case to be escalated, thats what I have been doing. Best of luck to you man.

 

Hey, I have a Dell XPS m1530 shipped in 2007 and i've been thinking of getting it replaced. I have the Complete Care warranty and it still has 260 days left. Could someone give me some tips on how to get my system replaced. I dont have any problems "right now" but im sure it will have some

Thanks

 

I got my E1505 replaced by a tricked out Studio XPS 16 using my warranty + completecare.

I didn't have any really major issues, just a lot of little issues. I got on technical support chat and reported all the problems. I haggled with them about replacing the battery (1 year warrenty was long up on the battery), and complained about the cost. That may have played into their suggestion to replace the machine.

I was offered a replacement (since the model was so old, it was probably cheaper to replace it), but they wouldn't tell me what it was till they shipped it several weeks later (they hinted that it might be a Studio XPS.

The bottom line is that you need to have a reasonably old machine that they no longer produce and to be persistent with tech support.

Another thing to note is that your old warranty/completecare get transferred to the new machine, so it is worthwhile to purchase a 1 year extension to both.

 

I am about to do the same thing, any advice from those that have been successful?

 

Email michael dell

[email protected]

 

I started a replacement thread for this very reason, we don't need all these individual personalized threads. All the answers you seek are within the 1640 throttling thread and the official replacement thread:

http://forum.notebookreview.com/showthread.php?t=458668

http://forum.notebookreview.com/showthread.php?t=471228

Is that what email you used mystycs? I used [email protected].


I got a replacement laptop within 19 days of said email.

I didn't have an old or out of date machine and you don't need one either. You do have to be persistent with whomever is handling your case. Dell is lazy. And you must be very knowledgeable about the product, its issues and what you want. If you aren't on any of those Dell will take advantage of you and you will be unhappy in the end..

I went from a 1640 t9800 and 4 gigs of ram (8 months old) to a brand new 1647 with i7 620m and 8 gigs of ram. No replacement parts or tech visits, just basically an exchange.