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    DELL XPS 13 (9343) 2015 model Screen flickers after clean Windows 10 install

    Discussion in 'Dell XPS and Studio XPS' started by AStrode, Aug 10, 2015.

  1. AStrode

    AStrode Newbie

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    I did a clean Windows 10 install on my new XPS13 2015 edition. Latest drivers but when it comes out of sleep the screen flickers really bad. It did not do this when I was running Windows 8.1 Any ideas? I thought a clean install would be better than upgrading but now I am having my doubts.
     
    AStrode, Aug 10, 2015
    #1
  2. aralos1999

    aralos1999 Notebook Enthusiast

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    Last edited: Aug 10, 2015
    aralos1999, Aug 10, 2015
    #2
  3. Boyderama

    Boyderama Notebook Enthusiast

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    I'm having the same issue :(

    Had similar issues with Windows 8.1 but was very rare and didn't worry. With Windows 10, it is happening all the time especially when screen wakes from sleep. All diagnostic tests pass.
    Have spoken to Dell and they recommended installing Intel's latest driver (10.18.15.4256). This, however, did not help.

     
    Last edited: Aug 11, 2015
    Boyderama, Aug 11, 2015
    #3
  4. darkie

    darkie Notebook Consultant

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    When I was reading the forum thread for the latest Intel 5500 driver, there were reports of it causing issues for many users. You could try installing an older driver to see if that works, although you'll also probably have to do some extra legwork to prevent the 10.18.15.4256 driver from auto-installing on top of it.

    Alternately, you may want to try doing a clean install of Windows (if this wasn't one already). Any small issues I found after a straight upgrade were resolved after doing a clean install.
     
    darkie, Aug 11, 2015
    #4
  5. aralos1999

    aralos1999 Notebook Enthusiast

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    aralos1999, Aug 12, 2015
    #5
  6. JimmyCfl

    JimmyCfl Notebook Guru

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    Man ...That's very bad ... I haven't seen it on my XPS ..Wds8.1 nor upgrade wds10 ..
     
    JimmyCfl, Aug 12, 2015
    #6
  7. p13rr0t

    p13rr0t Notebook Enthusiast

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    Same issue here, tried to remove and update drivers for Intel HD 5500.
    I am glad that I've found this thread and people who has similar problems, before this I thought that it is hardware problem and I should return my laptop, hope soon DELL or Intel will fix this issue by upgrading drivers.
     
    p13rr0t, Aug 13, 2015
    #7
  8. Boyderama

    Boyderama Notebook Enthusiast

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    Hello aralos1999,

    The driver you mentioned (15.40.4.1.64.4268) does not help. For anyone else, please be aware there is no release note or official word from Intel regarding this version.

    If it were a driver issue, I would expect more people to be complaining as it would affect everyone. It's possibly hardware related. Will contact Dell and arrange a motherboard replacement.
     
    Boyderama, Aug 13, 2015
    #8
  9. tavapatar

    tavapatar Newbie

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    Also having this problem. And I've noticed, as have other people apparently, that it might not be a flicker so much as the screen resolution is constantly being re-adjusted.
     
    tavapatar, Aug 14, 2015
    #9
  10. mattstermh

    mattstermh Notebook Evangelist

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    Just happened to me. Between this and the lag & touchpad issues I'm kinda disappointed with this machine :(

    It looks cool but I wish it would live up to its design on a mechanical level!
     
    mattstermh, Aug 16, 2015
    #10
  11. hashish16

    hashish16 Notebook Enthusiast

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    Are you guys running at full resolution? I have the QHD, and I was running at 1080p to save battery and that's when it was happening. When I switched back to QHD it has stopped so far.
     
    hashish16, Aug 16, 2015
    #11
  12. Flash75

    Flash75 Newbie

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    +1 I'm having this issue as well since updating to Windows 10. Im running driver 10.18.15.4256
     
    Flash75, Aug 16, 2015
    #12
  13. JimmyCfl

    JimmyCfl Notebook Guru

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    I run Full Resolution ... Maybe that's why I don't see this problem ..
    "Did not like it , got the Full HD"
     
    Last edited: Aug 21, 2015
    JimmyCfl, Aug 16, 2015
    #13
  14. aralos1999

    aralos1999 Notebook Enthusiast

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    aralos1999, Aug 17, 2015
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    p13rr0t likes this.
  15. p13rr0t

    p13rr0t Notebook Enthusiast

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    Well, I am glad that workaround was found, it is better than nothing. Hope DELL will update firmware or what they need to update to make it right.
     
    p13rr0t, Aug 17, 2015
    #15
  16. mattstermh

    mattstermh Notebook Evangelist

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    which F key is for the BIOS on this machine?
     
    mattstermh, Aug 17, 2015
    #16
  17. AStrode

    AStrode Newbie

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    Its the F2 key
     
    AStrode, Aug 18, 2015
    #17
  18. Boyderama

    Boyderama Notebook Enthusiast

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    Thank you to everyone commenting and offering suggestions.

    Disabling C-State corrects the issue. However, a fix must be released otherwise it will greatly reduce battery life.

    For the record, a few have suggested turning off an option within Intel's graphic driver for refresh rate switching (or similar to that effect). This does not help in this instance.

    The flickering does appear to rapidly resize the screen thereby creating the illusion of flickering. I do not believe it has anything to do with refresh rates.

    Fingers crossed Dell are aware of the issue and are planning a fix :)
     
    Boyderama, Aug 19, 2015
    #18