DELL XPS M2010 Technical Support

Hi evry1 i am new to this site and i apologize for any mistakes.

I have a Dell XPS M2010 which i love....but recently my video card was somehow damaged and as i have warranty i called the technical support on 20th march(friday) nd they said they were gona send me a engineer on tuesday if not they were gona call me nd tell me....
but i did not receive anycall so i took a day off and waited but no1 came. so i called them later that day and they sed they don hav the part so i will have to wait a bit longer for the part and they will let me kno with updates...but i still haven't heard from dem yet nd its my final weeks in uni nd i really need my laptop...they sent me an email sayin that the parts shud arrive by "mid-February" i don kno were febr came from.lol.......
I am well frustrated nd was jus wonderin if i can get compensation for this.....

any advice is welcome......

thankyou all
grillzg

 

Call them back. Tell them you paid for the onsite next day repair and its unacceptable this is not fixed. Inform them you require immediate action and resolution of the problem. Insist on speaking with a Supervisor as soon as you call them to inform them of this unacceptable delay.

When I had a failed video card in my XPS M1710 and they did not have the part in stock and the ETA on the part was more than 30 days - they were forced to provide me with a new system (which happened to be an upgrade to the XPS M1730).

Bottom line: Hold them to the service contract. You paid for it, now exercise it. Dell must make good on either fixing the machine or replacing it with a equal or better system.

If you don't get anywhere at first, shoot off an email via:

https://support.dell.com/support/to...lcare/outstanding_issues_tech?c=us&l=en&s=gen

 

Dont let it slide.

 

Thanks guys...
I am gona wait till tomorow if they dont call me back im gona call dem again nd have a word with them........

hope i get this sorted....

thanks

 

Usually dell ships the parts directly to you. Then the technician gonna give you a call to fix an appointment. I think you have the dispatch number. Goto your dell account and put ur dispatch number in "Service call status", it will show you if it has been shipped or not.

 

Ive never heard of dell shipping the part and then sending an engineer ive had 3 dells and evrytime they came with the part to fix it....maybe it depends on the type of warranty you have........
nd i dont have a dispatch number to chect either..........im gona give em a call now nd ill let u all kno wat happened......

 

Actually, at least here in California, for warranty repairs Dell ships the part out and it is held at the destination hub (i.e. UPS, FedEx, DHL, etc). The Tech picks up the part and schedules the service call with the customer. At least this is how it has been done in the past when I needed a part replace which Dell deemed as non-customer serviced.

 

Unfortunately my computer is still not sorted ........... and dell says no for compensation..... i tried evryfing but there is no go...........
Its been 25 days and im very unhappy with their service.......
I was called from the "customer relationship office" and they are the ones who told me that dell do not offer any compensation.....is there any1 higher than these people that offer compensations.......

 

The computer is now sorted. But unfortunately dell disagrees to pay back any compensation or such. .

I have sent off a written mail to the Dell HeadOffice here in UK.
"Fingers Crossed" hope i get some where with this.

 

i say send an email to Michael Dell

 

Just found this post, so may be a bit late in passing comments. I bought an XPS M2010 just over a year ago. First one developed problems early on and it took me 30 (thirty) logged hours (yes, I counted them) of talking to Dell support to convince them of the problem. They kept passing me from hardware to software team - each saying it was the other teams issue. At one stage I was even advised to unscrew the back and they'd send replacement parts - they even sent me a link to the online service manual and said they'd talk me through it - even though I had a next business day support that I'd paid for. I'm based in Essex not outer-hebrides!!!
Eventually I managed to get a engineer to visit and he failed to fix the problem. Finally managed to get a replacement machine after 5 weeks complaining.
The new machine isn't perfect either - when placed on a flat surface it wobbles!!! And more recently it stops seeing the keyboard. Really frustrating. I also have a Tosh Tecra A9 (their customer service sucks too!) and a Samsung NC10, which out-performs both of them!
As far as Dell go - they offered me a £150 voucher (if I spent over 500 quid) which is still gathering dust and will have fossilised before I consider buying another Dell product.