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    DVD stuttering on SXPS 1647

    Discussion in 'Dell XPS and Studio XPS' started by codester, Apr 2, 2010.

  1. codester

    codester Notebook Consultant

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    I seem to be having an issue with playing DVDs on my SXPS 1647. I have the Blu-ray combo drive (HL-DT-ST DVDRWBD CA10N, with firmware A109). Every few minutes you can hear and feel the drive start clicking. When this happens, the playback starts stuttering for a few seconds. This doesn't seem to be an issue when playing Blu-rays. The drive still clicks every few minutes, but the playback doesn't stutter. Is this normal that the drive should be clicking every few minutes? I checked to see if there was a newer firmware version, but the latest version on Dell's site was A108.

    Any ideas?


    Thanks!
     
    codester, Apr 2, 2010
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  2. Blazar

    Blazar Newbie

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    I had the same problem. See this thread on the Dell forum:

    http://en.community.dell.com/forums/p/19308255/19651295.aspx

    In a nutshell: remove DataSafe. That fixed it for me.
     
    Blazar, Apr 2, 2010
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  3. codester

    codester Notebook Consultant

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    Perfect! This was my problem too. I killed all the DataSafe processes and the DVDs are playing smoothly now. No more drive clicking noise either.
    (I will be doing a clean install of Windows 7 eventually, to get rid of the unwanted programs.)
     
    codester, Apr 2, 2010
    #3