Defect in new XPS1530 - Won't Browse

I received a new XPS M1530 from Dell less than a week ago. I haven't been able to get it to browse the internet on either Internet Explorer or Firefox. It begins but gets hung up "Waiting for . . ." Very irritatingly, the problem occurs almost always, but occasionally it work well in spurts. Last night I spent over 5 hours on the phone with Dell tech support in India trying to diagnose the problem. The working diagnosis from Dell's point of view is a defective wireless network card. I don't think so. But they're sending me a new card to install. I'm feeling like Dell ought to just replace it, but their view is that they need only to identify the weak component and correct it via setting adjustment or part replacement. Any advice on whether I should be more aggressive with them?

 

Maybe if you gave a little more information as to a) specs of your laptop including what kind of wireless card, and b) what kind of router you have at home.

Have you tried disabling the wireless card and connecting via Ethernet? If you still have problems connecting via Ethernet then perhaps it is more of a system fault. If you can connect via Ethernet without a problem, then odds are it's the wireless card.

I think you need to relax a little and realize that Dell has to follow certain procedures to troubleshoot a problem.

 

I was having a similar issue. I went into device manager, deleted the entry for my wireless card, got rid of drivers, and then reinstalled it. Worked fine after that.