Dell Is The Worst Ever!!!!!

Ive Posted Threads About A Lemon Xps14 Dell Cannot Fix So My Replacement Is A Xps15 I Said Its Only 3 Months Old After Literaly Wasting A Month 3 Days Missed Work And Emailing Every Dell # I Can Find Corporate Office Just Called Very Nasty They Wont Refund My Money And They Wont Give Me The Rgb Screen Now The Corporate Guy Told Me The Manager Who Approved The Upgrade Lied!!! He Actualy Admitted He Lied Now My Choice Is Keep A Dead Xps 14 Or Accept A 15 With No Upgrade For Any Misery All I Hear Is Sorry Sorry Sorry But Sorry Doesnt Help,im Sorry For Caps As Now My Other Dell Is Acting Up,this Is Unbelievable!

 

What was wrong with it? Wouldn't boot? Overheating?

 

How many times have you had your parts replaced? Ii don't think Dell would ever give you a replacement unit without first replacing defective parts first. You need to make sure you remain patient on the phone with them. Customer support reps will not play nicely if you're not nice to them.

If the support agent you're on the phone with does not play nicely, just hang up and call the number again. One time I called their support, I hung up on the first guy because he wouldn't listen to me and insisted that I have my entire motherboard replaced because of a broken key on my keyboard (spacebar was accidentally ripped out by my sleeve, and I couldn't pop it back in). The second agent I spoke to was much more easy going, and he sent out a support tech/engineer guy the very next day. I was an hour late for work, but he was at my door the morning after calling in.

Try calling them again. Realise that their support agents are in the Philippines and India, and who knows what other countries. Keep trying until you get a good support agent on the phone, and if you do, insist on a replacement/upgrade and insist on getting their manager.

 

Its been dead no boot for a month,I had 4 hdd replaced 3 techs came out,memory swapped out,ive talked nice to 30 different people now corporate said im getting a new 15 i should kiss his a==!I paid top dollar for a fully specd xps14 that was more than a xps 17,I said I work in retail electronics I own multiple alienwares,he didnt care they are clueless he said I cant get the 1080p screen cuz it wasnt on my original,so I calmly explained dell didnt offer the screen on the 14 or I would have gotten it as I upgraded everything core i7 hdd,bluray,wifi etc,also upgraded gpu he told me the 540 is way better than the 25 series so hes clueless as we all know and its even on notebook ck review its exact same gpu with higher clocks that only difference,they are the worst!!!!!! I just called my alienware rep hes going to try and salvage my biz as he knows ive spent a fortune on dell.This treatment is atrocious............IM so pissed!Sorry guys for venting but ive been going through this for a month!

 

Look into complaining to the Better Business Bureau, take your time and write a nice detailed listing of your complaints and poor service. As for missed work, notebooks break, they take time for repairs and sometimes are misdiagnosed. This is why you should have a spare, if your work is so important or why you should pay more for a higher end notebook or for premium service. Everyone wants to pay bottom dollar for top shelf service and support, but it is simply not possible. Dell is a large beast that is difficult to deal with for many users, the best thing you can do now is complain to the BBB and hope they read your complaint and look into fixing the issue. Just try to be calm and factual and also figure out how you would like the issue corrected.

Many users get buyers remorse and break laptops hoping for refunds. This is why it is best to purchase a laptop with a highend credit card with extended return policies and extra warranty support. Amex for example. After 90 days you would have been in trouble either way... I have to admit I do not like dells exchange policy at the moment, which is why I would not likely purchase a dell again even though my last two home use notebooks were dell. Old 8200 which still runs to this day, even if only as a desktop and a xps13 which hopefully had its gpu replaced for the last time...thanks nVidia Lemons can happen and sometimes it is not even the makers fault. Basically time to relax and focus on correcting the issue, you might have to prepare for a marathon and look at alternatives to hold you over...Maybe a used notebook or buying an something else, I wish it was not the case but if you work is that important you need a notebook you might not have any other option.

 

I have all high end electronics,I am typing on a 3500.00 Alienware now the point is I have top of the line units also have upgraded warranty its meaningless to dell I bought a 5000.00 dollar tv at Best Buy with protection plan and they were awesome so I know what Im talking about I had a tv break 2 years later they gave me a brand new updated 2011 3d tv to compensate for my loss,No offense but you have no ideah what I have my xps was fully loaded and ext warranty!If you read my post youll see I have an m11x and an m17x plus 2 desktops,what does a spare have to do with getting what I paid for,Im without a working xps over a month,I spent top dollar not bottom and my time and work is worth alot more than you could Imagine nad how is a 1500 dollar xps 14 bottom dollar when dells regular line 14 is 499.00 check the facts before you assume!

 

Dude, you have to relax, sound's like you are going to have a heart attack... over a computer....



Crying on here isn't going to help you out, and it's not going to dissuade any potential buyers, as most companies have some customers who have had a bad experience.

Approaching your problem in a calm and metered manner would get you more help and support than ranting, electronics are electronics, thing's can go wrong.

Just because you say you spent more money on it than most people doesn't mean you have any more consumer rights than anyone else. If you have so much money that you keep talking about, it shouldn't be such a huge deal.

 

Dude Im answering a guy that said I spent bottom dollar im not talking about what I have and if you look im talking about service the way you treat people reguardless of money Its aboutservice he said buy a used pc in the meantime i HAVE 4 PCS THATS NOT THE POINT i REALISE ELECTRONICS BREAK AGAIN READ!! Ive been trying to resolve this for a month letting 3 techs come out wasting countless hours,refrigerators today are fully pc motherboard controlled if it took a month to fix a sub zero theyd be out of biz,and as far as not getting anywhere on here ive been on here longer than you dude,and ive gotten alot of good info from some real good people on here.So your not getting the point!

 

I agree some are good most are bad though unfortunately,I have alienware its a premium tech service and you can see on the alienware techh threads started by batboy on here a couple years ago,they are so superior to dells service,I dont want to call bbb I just want what I paid for Not more not less.Thanks for your rec I pretty much got all the corporate info from a few posters Im waiting for a response.

 

where's the neg rep button?

 

Thanks for the pm DR, I called, they said after review I can get a new m15 fully maxed,or since I have active Alienware account They can take over my case and while hes telling me I get another call Its Alienware already!!!! They offered me a complete m14x with their tech support!Thanks again for all the info and I agree about goods and services but thats uk Im in NEW YORK.Your the best DR,ill pm you with the order info.

 

For future reference, some folks have done well by emailing Michael Dell and complaining somewhat vehemently all the problems they've had with a troublesome unit. Might help your case as well.

Sounds like your case is in better hands now, but this is another avenue you could take in case things fall through again (hopefully now). Hopefully you'll get the m14x.

 

Thanks so much Daver,I emailed him based on a friend of mine on here he didnt get back to me,but the alienware guys said Dell is swamped with class action suits bad service etc,But anyway you would not believe the difference in attitudes,knowledge of pcs they are on a whole different playing field.I really never had problems with my aliens except I had the famous m11x hinge issue and a bad hdd on my m17x they repaired both the next day,and without asking gave me 100.00 gift card and a razer gaming mouse free!Thanks again Dave hopefully Im getting proper customer service now! It seems better already.

 

Just for everyone to understand,I am in no way an unreasonable person,I did every last thing Dell asked including things that I knew were a complete waste of time>Im without my 1500.00 pc for a month while each tech says something different.PEACE,GOOD LUCK TO ALL!

 

right next to the button that makes every word begin with caps

 

damn, the last time I had a repair I didn't get any freebies. I guess there's perks with having an AW machine... other than being the envy of many nerds/geeks/gamers out there.

 

LOL

It's also next to the button that removes spaces between words and periods after a sentence.

 

Wow.. Dell Customer Service must be a complete crapshoot. For all the horrible stories I've been hearing on this thread about customer service issues, I actually just called two days ago to ask about the status of my order on the phone, and my Dell Rep ended up crediting my account for the shipping costs and also upgraded my shipping for free to Next Day Shipping. And all I did was call for order status. I didn't call to complain and didn't call to ask them rushing. But, I did treat my Dell Rep with respect and courtesy, which they really must not get enough of. You know what they say, you can catch more flies with honey than you can with vinegar. Everybody just needs to lighten up.

 

Not to sound like a cynic but they're just nice with you during the order phase, as they're making money and afraid that you may cancel. Try getting warranty support like repair or replacement then come back here and tell us your story.

 

I only had one experience talking with Dell (asking for 130w adapter) and it went very well, so from hearing all the stories I agree that it must be a crapshoot.

I was on hold about a minute, and the person I then got was very understanding, English was "acceptable," and I got my adapter in the mail like 18 hours after the call. I got a call from the same person the next day asking if everything was satisfactory.

 

I've actually had good experiences with Dell, my current computer is a Dell Inspiron E1505 which still works fine, and the few times I've had to call them for tech support, they've been responsive and prompt. Granted, my experience isn't representative by any means, but at least for me it has, which is why a lot of these Dell complaints for me, feel completely out of left field for me, it's just not what I'm use to, but perhaps I've just been lucky. If so, I'm still hoping to ride that streak with my XPS 15 as well.. .

 

Why hasn't anyone used this smilie yet to describe the dude:

Or:

Besides, I think commas are cooler than periods. Especially without spaces.

 

I had so many problems with Dell reps I cant count how many lies misinformation but my friend who started the alienware thread years ago saw my post and hes a dell special hardware tester pmd me and gave me the alienware vp phone # I called and 2 hours later I have an M14x I7 2720 8gb 1600 mhz ram/256gb samsung ssd hdd/3gb nvidia555/2650 wifi/hi def led ,& full 4 year warranty!!!!! It helps to have someone who knows someone i guess,I honestly didnt even think to ask,but thats how it goes sometimes.But when they checked my previous accounts they saw how much & how long ive been buying over the years.Alienware is like having premium tech support.By the way I thought people are here to tell their experience and possibly help others I didn't realize I was back in high school english.......Don't be a hater,just enjoy your obviously better dell experience than me!Even the alienware posters have more class than dell, how are my spaces now dude?By the way Dave that last part was for the jealous posters bro not you...........Later!

 

I think your lucky just google dell and see what I mean, I wish you the best...

 

I'm with ya, my XPS 15 was dead for a month during midterms this semester.
Even with next day on site CompleteCare to the max warranty, it still took a month to get repaired. Replaced it with reliable Thinkpad instead.

Will never, ever purchase from Dell ever again, and I do what I can to warn people away from them.

 

Me neither It was painful.Now Im confident as I own alienwares for years that if I do have an issue it wont be a nightmare.I can't believe how different 2 divisions of the same company are.I guess its like buying a chevy or a caddy.

 

dang. that sounds like my first xps studio 16. I had several things replaced but then I got them to give me a refund. Then I went out and bought the same laptop. This one has been alot better kinda. I've had to replace the motherboard once but that was it. Aside from the aesthetic hinge comming off.

But just keep tryin! and ask to talk to a higher up right away. Then mention lemon laws and how many times you have had to fix/send stuff in/ replace. So most of the managers there know about the lemon laws and will want to avoid a lawsuit so they'll accept giving you a refund.

Thats just how I got a refund for my laptop

 

I never had a problem with Dell's customer support (I live in the EU) and I had to deal with them on several occasions. I realize incompetence / dishonesty must be responsible for many complaints but really like someone mentioned earlier on this thread some people probably need to be reminded that being polite and not outright verbally assaulting your interlocutor usually works best.

Now I'm not judging the author of this thread or anyone as a matter of fact but I'm sure I'm not the only person here who personally knows people who have worked in an after sales service and some of their testimonies really don't make you feel sorry for the customer.

 

Unless youve been through what I have you shouldnt judge. Just google dell and see a ton of complaints some maybe not so relevent but some or alot are outrages. Either way I will never I mean never buy a dell again. I wont except their free replacement.Now this thread is over I have a brand new awesome laptop that I should have gotten in the 1st place! Buyer Beware! PEACE OUT...

 

Totally agreed with you. They need to hire qualified reps. They don't know what they talk about and they are very rude. You might get the occasional good ones but the majority ones are a joke.

And don't let me get started with the online chat.

 

@OP..did you ever try those Twitter Links that were given to you in another one of your threads?

 

Fixed that for you.

 

Bad boy my friend you are 100% right!MY problem is their fault I let them try to fix it 10 times now and counting not to mention over 30 email and phone calls like everyone else. I had a manager approve a new alienware m14x besides all the problems,The discontinued the xps14 so whats the xps comparable replacement? Well according to alienware Pc world numerous forums, The replacement is an m14x not a xps 15,which is what they want to give me,I paid for a 14 i want a 14 (what's the problem) If they had an xps 14 I would accept They don't end of story. If they don't fix my order its court time! I'm done with thier lies and BS! Good luck Badboy I would do the same thing we discussed last night,your right Bro!

 

I had three long conversation with Dell. It seems that they do not understand my question until around 100 minutes later. Quite surprising though...

 

Not surprising to about 10 pms from people with similar issues at's not an isolated incident, Every one on numerous dell complaint sites even dells own forum agrees when you have a problem they are terrible.If you have good luck, hey I'm truly happy for you, I work in high end refrigeration service. I know electronics break even high end but If I ever treated my customers this way Id live in court,and here in NY court is the best resolution from some of my customers as most would literaly beat the crap out of people so rude and nasty!LOL

 

Just to reiterate I am having unacceptable service and tech problems with dell.I have 5 pcs I replace mother board controlled units for my biz all the time.If any one has great experience with dell, that's awesome I truly wish every one the best. I am in no way a one problem then rant guy Ive been posting on alienware over a year about how great they treated me,so again I'm not asking for people to tell me right from wrong I'm simply stating the facts.Good luck to all!I hope every one has fun with their XPS. I didn't end of story.

 

You can still get refurbished XPS 14 in Outlet. They haven't yet announced a replacement.

 

you're absolutely right...
if you get the right XPS then this machine is a joy to behold. Any problem, this could turn right to hell. Perhaps this is the reason why dell didn't have a good reputation at all.
Mine was a minor problem and it's 3 hours on a clearly damaged fan... i can't imagine your pain enough.

 

I'm the owner of 1 Dell Dimension 8200, 1 Dell Latitude D830 and this L702X. I can safely say that I've had my own experiences with the poor Technical Support. It has got to the point where if I need to call them, I give them perhaps 15 minutes of my time to see if that person has a clue or needs to put me on hold to ask a supervisor several times. If after 15 minutes or so, they have not convinced me that they are equipped to answer my questions or fix the problem, I ask to speak to a supervisor. They do try and insist to fix the problem themselves but I stand my ground and insist to speak with a supervisor. As soon as a supervisor is on the phone with me, the problem is figured out and a resolution is made.
I have though, been "lucky" to get a knowledgeable person on the phone without the need to ask for a supervisor, about 60% of the time. :rolleyes2:
I keep buying Dell systems, not because of their stellar tech support but because I'm happy with the systems I own. Only the Dimension 8200, so far, gave me the most problems. It was with this one that I learned how to get good tech support after they had insisted that I format my HD and reinstall my OS after something had gone wrong with my display driver. After speaking with a supervisor, he gave me the information on how to reinstall the display driver and that fixed my problem.
I understand that Dell uses certain cost cutting methods in their Tech Support but IMHO it would be money well spent to increase the % of skilled Tech Support and provide some better training to them.
Despite the poor Tech Support, I do like Dell systems!:tongue:

 

Guys I am by no means a hard person to deal with, It's just imho dell is getting worse,trust me I owned dell and alienwares for years I still do.Ive had the worst service you can ever imagine,again in this case,not all.But you try waiting a month for calls that never get returned techs that cance or cant fix issue and resolve specialists who only resolve making you madder!

 

By the way in case some of you think Im over playing it,or it's an isolated incident check out PC worlds survey about every major pc co.I think it was jan issue,anyway dell was at or near the bottom on every list, WORLD WIDE! Now HP was some how worse, but hp is 3 times the size of dell so adjusted for volume to pc sold dell was worst.Apple was best UGH again, and Asus was right behind cupertino.

 

Tai Ive said it in early posts I always liked thier products especialy Alienware>Its the service that sucks.Hey for the money there are only a few if any that can compete with dells pcs When they work.LOL

 

Here we go again! I'm hoping for the last time,I have now been offered in addition to my m14x for my discontinued top specd xps14 an xps 15 l50x2 with specs as follows. Newest version custom built xps l502r2 2820 i7/gt540 2gb/750hdd/8gb ram/brg 1080ptl led/2650 wifi/verizon gobi/back lit kb/blu ray/etc. And expedited order with next day shipping. If I get this after all the crap Ive been put through I still say dell has a long way to go in customer service,as this is over 5 weeks now and 37 phone calls so many emails I can't even count,I really hope it comes and works properly because I will NEVER go through this again.

 

I feel for you because I know exactly how messed up dell can be.

Just a warning to anyone out there don't let them fool you into purchasing an extended warranty on a replacement system because later when it dies they will want to cancel your warranty.

I had to email [email protected] to get someone to work with me although the guys was really rude and was always in a super hurry, I also used the twitter @dellcares. (this was after the standard chat, email, phone support people who just kept giving me same scripted answers)

Hope you get things worked out....

 

I emailed michael,and about 20 others I tweeted I called coprorate,Its supposedly getting done my order shows exactly what its supposed to.The last manager said wow Ive never seen so many problems documented in such a short time, (Yeah Right) I am not trusting anything they say until its in my hands, then I have to pray that it works properly???Crazy Right?

 

As I was posting my reply Ray,I just got another semail from a dell cares manager from dell cares web and twitter some or other.At this point I just want my pcs I paid for and you brought up a great point now Im getting a different laptop,and havent been able to use for 2 months by the time I get the replacement.What about the warranty I have on a dead machine the whole time?THEY SHOULD EXTEND FOR FREE!Like I said I just want what was promised!Thanks Ray.And Sabrina also for the pm It atleast got me a response faster than I ever had before.Plus 1 for you.

 

Sabrina I live about 10 miles away from NYC.Thanks I'll PM that info let me know if you get it.Thanks.

 

haha chill I know what you mean. I never bought a Dell before, I'm used to Fujitsu's customer services, so dell's hell services was very new to me.
I'm a lucky guy though my xps only has a fan problem, i know there are loads of people who suffered with dell... they have a bad reputation, for a reason.
shame that's the case though, the xps is a beast.

 

I know my wifes fujitsu is great awesome keyboard.The xps is a great machine for the money.I have every alienware from m11 to m17 so when I asked my alienware rep what they had inbetween he said you have all of them this was a few months ago so no one knew about the new m14x then,I always remember Xps being dells top line home system so I got the xps14 big mistake,anyway it's hopefully in the past as now Im awaiting a new m14x and an xps15r2.Fingers crossed on the dell.

 

Why are you getting two laptops ?