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    Dell SXPS 1640 replacement policy

    Discussion in 'Dell XPS and Studio XPS' started by fred2028, Oct 27, 2009.

  1. fred2028

    fred2028 Sexy member

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    Under what conditions will Dell Canada replace a brand new Studio XPS 1640 laptop? I'm currently having my motherboard replaced and they put in the wrong 1, so I'm getting it replaced AGAIN.
     
    fred2028, Oct 27, 2009
    #1
  2. ViperGTS

    ViperGTS Notebook Evangelist

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    Fred your laptop crapped out already? I bought mine after watching your video review...what happened?
     
    ViperGTS, Oct 27, 2009
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  3. chewyeong90

    chewyeong90 Notebook Evangelist

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    Probably due to his ATi Mobility Radeon HD 4670 (1-2.8 GB DDR3)
     
    chewyeong90, Oct 27, 2009
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  4. fred2028

    fred2028 Sexy member

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    Lol I tried to update to the A11 BIOS, it failed 1/2 way, and now it won't get past POST when I turn it on.
     
    fred2028, Oct 27, 2009
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  5. fred2028

    fred2028 Sexy member

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    Forgot the :D at the end
     
    fred2028, Oct 27, 2009
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  6. chrusti

    chrusti Notebook Evangelist

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    I have no idea about Dell Canada.
    But I have gotten things 4 times replaced in this notebook so far.
    And tomorrow will be the 5th time ( Again the whole screen and the whole palmrest).
     
    chrusti, Oct 27, 2009
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  7. chewyeong90

    chewyeong90 Notebook Evangelist

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    So basically you screwed it up yourself ? NO replacement :p
     
    chewyeong90, Oct 27, 2009
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  8. ikjadoon

    ikjadoon Notebook Deity

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    lol...I don't think it would be technically your fault as it's an upgrade they have on their very site and it just happened to fail.

    I don't think they'd mind doing an replacement.
     
    ikjadoon, Oct 27, 2009
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  9. hanming

    hanming Notebook Evangelist

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    Well, i have 7 replacements. Then the monitor, palmrest, and keyboard became faulty. So total replacement might be 10. Then Dell rep issued me a replacement. And I am not happy at all. I need the laptop for college use, now it won't work. After 10 days, I asked Dell about my new laptop. They didn't even building it. I am in America with my SXPS13...so it might be different for you.
     
    hanming, Oct 28, 2009
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