Dell Studio XPS Dead Touchpad

Hi all

I'd really appreciate any help anyone could suggest.

I was running my wonderful Dell Studio XPS 1645 laptop pretty hard, photoshop and a million webpages at the same time when my touchpad suddenly stops working. Cursor doesn't respond to any movement, neither do the buttons.

I have uninstalled and reinstalled the touchpad drivers, tried the Fn+F7, tried to access the 'hidden menu' in the mouse settings by pushing Alt+Shift+I and then hitting "restore settings" (which only evokes an error sound) - all to no avail. I'm currently using an old-school mouse which isn't practical on the go.

Is there any hope for my touchpad?

 

Have you run the Dell diagnostics? (boot from the Drivers DVD). Those will tell you if your touchpad has a hardware issue, or its a software thing.

If you have the 1645, your system is probably less than a year old, which means you probably will have warranty.

Leaves you with the obvious option - call Dell, have them fix it.

 

Does rebooting your laptop help ?

 

Thanks very much for responding mrhohoha, chewyeong90, really appreciate it.

I ran the Dell Diagnostics DVD and I got the following messages:
Error Code 3500:0119
Msg: MOUSE/TOUCHPAD/PSTICK - Controller is not disabling device

and

Error Code 3535:021B
Msg: MOUSE/TOUCHPAD/PSTICK - Controller will not enable device

According to a table I found it means (unless I've managed to misread it) that (sob) there's something wrong with the motherboard...?

Anyone know roughly how long it'd all take to send the laptop back to Dell, let 'em fix it then send it back to me?

Darn it.

 

@Cassmac

Where are you located? Unless you're at an extremely remote location, Dell offers onsite service with the SXPS16, which means they'll send an engineer out to your location to fix it. Call them and find out.

 

@mrhohoha

Thanks for letting me know, that's great news! I'm located in Sydney, Australia which I don't consider remote - hopefully Dell doesn't consider it remote.

Dell Tech Support guys have only emailed me BIOS driver updates so far which haven't fixed the touchpad, only prevented my laptop from entering Safe Mode, grr!

Will definitely call them up and demand an engineer person.

 

@CassMac

Yeah I don't think Sydney, Australia is all that remote either hehe
You should be good to go with a palmrest replacement.

 

If a rural area 40 minutes out of Hobart isn't considered remote by Dell, then you'll be fine.

 

So they sent a nice Dell technician today (yay) who replaced the palmrest and motherboard (yay again) but the touchpad still doesn't work. It boggles my mind!

He's coming back tomorrow in case the replacements were also faulty.

Wish me luck.