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    Dell System Exchanges - Tracking

    Discussion in 'Dell XPS and Studio XPS' started by acaurora, Nov 30, 2009.

  1. acaurora

    acaurora Notebook Deity NBR Reviewer

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    Hey everyone,

    So after having my motherboard replaced twice, and now in need of replacement a third time, I have been granted a System Exchange. From reading posts around the interwebs and here in NBR, I have come to the conclusion that I will most likely be getting a Studio XPS 16, or, more specifically, the XPS M1640. I asked specifically for the RGBLED 1080p display (My XPS m1530 had the WUXGA screen) as well as the Radeon 4670. That aside, I wanted to ask those of you that have gone through this process how you tracked the progress throughout the course of the exchange. I can see on my Dell account the support ticket, and that it is now Closed-Assigned. Does that mean I shouldn't be tracking this support ticket, and instead should be looking for an order to pop up under Order Tracking?
     
    acaurora, Nov 30, 2009
    #1
  2. gaah

    gaah Notebook Deity

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    An order will show up under your account and you will be able to track it that way.
     
    gaah, Nov 30, 2009
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  3. acaurora

    acaurora Notebook Deity NBR Reviewer

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    Do you have any estimate or a timeframe from when the Support ticket is closed to that order showing up would be?
     
    acaurora, Nov 30, 2009
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  4. hanming

    hanming Notebook Evangelist

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    Well, the system exchange tool dell 14 days to get my order for me...
     
    hanming, Nov 30, 2009
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  5. acaurora

    acaurora Notebook Deity NBR Reviewer

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    14 days to get the replacement to you or 14 days to show up under the Order Status Page?
     
    acaurora, Nov 30, 2009
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  6. hanming

    hanming Notebook Evangelist

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    14 days to show up under the order status page. 1.5 month for me to get my system exchange since they canceled 4 times
     
    hanming, Nov 30, 2009
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  7. acaurora

    acaurora Notebook Deity NBR Reviewer

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    Oh my o_O... Thanks for the info :)
     
    acaurora, Nov 30, 2009
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  8. hanming

    hanming Notebook Evangelist

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    Once Dell got the correct order with no issue with anything, they built and shipped my system in 4 days. I think that's pretty nice at least they didn't abandon the old customers
     
    hanming, Nov 30, 2009
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  9. chewyeong90

    chewyeong90 Notebook Evangelist

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    Is there a M1640 ?
     
    chewyeong90, Dec 1, 2009
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  10. acaurora

    acaurora Notebook Deity NBR Reviewer

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    It's the Studio XPS 16.
     
    acaurora, Dec 1, 2009
    #10