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    Dell Warranty Questions

    Discussion in 'Dell XPS and Studio XPS' started by thomasshiow, Jun 25, 2008.

  1. thomasshiow

    thomasshiow Notebook Geek

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    Ok let me run this by the Dell gurus here:

    1) My XPS M1530 was a cash and carry purchase from a authorised retailer in my country. At the point of purchase I did not notice the cosmetic defect on the back of my lid where the XPS logo resides (One side was not fitted properly and is sticking out)

    2) After I noticed it after about a week of use I called Dell and they told me that because its cash and carry its just too bad for me, they will not repair/fix the LCD lid since its only a cosmetic defect.

    3) The ONLY way they say they will fix it is if I upgrade my warranty to include Dell complete cover....

    Ok while i blame myself for not checking my XPS thoroughly at point of purchase but it really sucks that Dell would not fix it, I mean I am not asking for a replacement, just a tech to dismantle and refit the offending part.

    Will my upgrading to Dell Complete Cover solve the problem? or are they just trying to get more money out of me??? :confused:
     
    thomasshiow, Jun 25, 2008
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  2. thomasshiow

    thomasshiow Notebook Geek

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    oh this is the pic of the defect
     

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    thomasshiow, Jun 25, 2008
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  3. Greg

    Greg Notebook Nobel Laureate

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    That is a build issue...not a cosmetic defect. Argue that and demand your warranty be honored.
     
    Greg, Jun 25, 2008
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