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    Dell XPS 13 9343 (2015) - MAJOR Touchpad Issue - Hardware vs. Glitch?

    Discussion in 'Dell XPS and Studio XPS' started by Dellienware, Apr 25, 2015.

  1. Dellienware

    Dellienware Workstations & Ultrabooks

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    After some month of rather light usage (few-couple hrs a day), I just cannot find a way to fix the touchpad issue.

    The Issue:
    1. After prolonged usage (few hours), it would randomly hangup or double finger scrolling will no longer work. There is absolutely no way to get it back, unless I put it back to sleep and back up. It works for a little while, until the issue is repeated.

    2. The soft touch click will not work when this issues comes around. The double finger click for left click, also will not work.

    3. Sometimes during the issue, there is random hangups, when navigating won't even work. And that "delay" between when you touch and the mouse actually moves, becomes somewhat more noticeable.

    What I did:
    1. Firmware on the touchpad updated via Dell Drivers
    2. A03 bios

    I am not sure if this is a hardware related issue or software. I am not the most gentle person with touchpad, but not that harsh in the first place neither. And this issue seems to happen only after some prolonged use. Battery or AC adapter, won't matter. Different power settings, still same issue.

    At this point, I am just super pissed again. The touchpad is awesome, WHEN it works.
     
    Dellienware, Apr 25, 2015
    #1
  2. grandstream

    grandstream Newbie

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    just checking with you, are you using chrome and extension smooth scroll?
     
    grandstream, Apr 27, 2015
    #2
  3. leemaverickly

    leemaverickly Newbie

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    I have exactly the same problem.

    I
     
    leemaverickly, Jun 13, 2015
    #3
  4. 0m3gA

    0m3gA Notebook Enthusiast

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    I am having the same problem. The whole touchpad stops working and I have to power cycle it to get it to work. Now my laptop is doing automated repairs and taking forever...
     
    0m3gA, Jun 22, 2015
    #4
  5. claytonu

    claytonu Newbie

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    I'm having the exact same problems. I thought it was a trackpad issue so I used an external mouse to see if I could duplicate the problem. Surprise.......the problem still occurs so I doubt it's only the trackpad.
     
    claytonu, Jun 26, 2015
    #5
  6. JimmyCfl

    JimmyCfl Notebook Guru

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    After installed new firm ware , the touch pad is ok now ..
    Yet .. still little mishap on Chrome browser .. refresh the page ..it works again ..
    I can live with it ..
     
    JimmyCfl, Jun 28, 2015
    #6