Dell XPS 15 (Skylake) 9550 Owner's Lounge

... And note that it may not fix everything 100%, but it should be better.

The release notes on the driver download page give a list of known issues still not fixed.

 

I've tried the latest driver yesterday, did not help unfortunately

 

If you piss them off enough you get offered a full refund after 18 months

I told them no and asked to be upgraded to the top of the range business edition.

 

If you want, let's try something a bit different. It's a minor edit to the method mpotter posted, and the point is to uninstall all graphics drivers with the exception of the one Windows Update will automatically install. Can't say I have a specific reason for uninstalling old drivers as it shouldn't affect anything, but it seemed to help with mine as Windows kept trying to use a different version than the one I manually installed

1. In device manager, right click Intel HD Graphics 530 and selected driver tab (screenshot this)
2. Hit update driver, then browse my computer for driver software. Then let me pick from a list of drivers on my computer.
3. Screenshot the full list of drivers
4. Close this without doing anything, then on driver page hit uninstall. In the pop-up, check the box for delete the driver software for this device. Hit ok, wait, restart when prompted.
5. Repeat step 1
6. Download the latest Intel beta driver
7. Uncompress the download folder
8. Repeat steps 1 and 2
9. Select "Have Disk" and navigate to downloaded driver
10. Install, restart, etc.
11. Repeat step 1

If you can then post the screenshots I'll take a look and make sure it all matches mine

Yeah, I'd agreed driver issues. And arguably no point in an exchange (or switch to different comp with Skylake CPU), but I figured if he was close to a store and within the return period he could have at least started from scratch and maybe not had the same issues.

 

Haha nice^^

Can some of you send me a link with the driver you're using temporally and which is working on your device?

 

Ok, will do this tomorrow, it's 1 am in Europe know^^
CN you send me a link with the driver you're using?
Thanks a lot; will send it tomorrow

 

Even the latest Beta drivers are still buggy... Just not AS buggy.

A whole other thread of people having driver issues with Skylake 530 graphics...

http://forums.anandtech.com/showthread.php?t=2470499

 

https://downloadcenter.intel.com/do...a-Graphics-Driver-for-Windows-7-8-1-10-15-40-
Hit win64.zip

 

The latest Beta (download version 15.40.20.4404) should show as version 20.19.15.4404, dated 03/03/2016 on the Driver tab of the Intel HD Graphics 530 Properties window, once installed.

I'm really surprised Intel doesn't have some newer drivers out after more than a month. Soon, hopefully.

 

There is a problem with my Dell Audio for some reason, I dont see any options.... I did a fresh install and also deleted the realtek driver multiple times, and then reinstalled but it is still not getting fixed.

Any idea?

 

You can download the 4424 driver here (you'll probably need to do a manual upgrade as described in post # 2006):

https://downloadcenter.intel.com/do...ows-7-8-1-and-Windows-10-for-Intel-NUC6i-x-SY

I'm using it on another system (a Thinkpad P50) and it seems to be working well there. I don't recall noticing any graphics corruption in Firefox since updating to this driver -- but I can't say with certainty that I haven't forgotten an occurrence.

 

You need to put the Dell audio drivers over the top and it will restore it to normal.

 

Sure this is the latest version? I am running Intel HD & Iris Graphics Drivers Version 15.40.22.64.4424 WHQL, shown as version 20.19.15.4424.

 

Since I've rebooted my system I don't have Dell software on it anymore and no McAffe. Would you recommend a Dell software or another Antivirus?

Will try your driver in 2 hours, when I'm at home. Hope it will help me. ^^

 

Windows defender + using your brain

 

Thanks haha
Will use it no worries

 

Interesting find by the folks who pointed out the 4424 drivers!

The Intel site shows 4404 as the latest board-specific drivers for the 6th gen 530 boards.

The first link is specifically for NUC products (???) and the second link is from a non-English 3rd party site.

But if it works, it works!

 

Did what you told me, here are my screenshots. Nothing helped.


http://www.pic-upload.de/view-30453777/1.png.html
http://www.pic-upload.de/view-30453778/2.png.html
http://www.pic-upload.de/view-30453776/3.png.html
http://www.pic-upload.de/view-30453779/4.png.html

I think that was my last hope and I will return it this Monday.

 

Looks like you tried them all.

Just out of curiously, what specific problems were you having with the latest drivers (just the tearing/corruption from your screenshots?), and what programs were affected (Firefox... Any others?)?

It may help others having the problems.

 

All got the same issues, some more often. Artefacts everywhere, does not depend on the programme. It was flackern everywhere. I like this Laptop, I will wait if Dell will make me a good offer tomorrow or I will buy the Asus or a Mac. I liked the Dell, it's really small, only think I didn't like was that it getting easy blurry after touching it.

Maybe it was a Hardware issue.

Thank you all for your help

 

hmm, can you give a link for it?

I just downloaded and installed this driver:
Realtek High Definition Audio ALC3266 Driver

 

go to the dell download page for this laptop and pick the audio driver.

 

Yes thats what I did....Realtek High Definition Audio ALC3266 Driver is the only one availaible...which also installs the Dell Audio software as well..but the software doesnt work..

 

Guys, I am seeing graphics tearing and artifacts in Firefox (only where the address bar is), but they go away after you hover the mouse on top of them. Firefox is the only application I've seen them in so far. But every time I launch Firefox from scratch, they're back there again.

Is this a common problem or is it just me ?

 

Did you read the lost posts?
Unfortunately it is common for FF to have problems with Intel graphics drivers.
Either you find a driver version which solves it for you or you just disabled the hardware accerlation in FF.

 

This two drivers are identical (byte for byte).
So you can try which ever you can download faster.

 

Is that true that you can't use the nVidia card if you want to game on your TV because the HDMI is for the Intel card only?

 

Yeah I get that, very frustrating. Look's like you ended up on the correct driver version in the end, but here's a few of my thoughts in case you feel like troubleshooting it some more:

• Ironically I ended up getting a driver crash yesterday (Microsoft Word of all things, although it was while editing large equations). One thing I noticed was when the error notification came up on the right, it did not say Intel Driver for Windows 8 (or something like that), but just Intel Driver for Windows(R). I noticed in your previous pics it said the Windows 8 message. Does it still?
• Looking at the screenshots I saw 4 different driver versions installed. Again I have no explanation for this as Windows is not supposed to have conflicts with old drivers (notably NVIDIA does recommend always deleting old before update display drivers), but I previously found that when the Dell Driver remained without being deleted it caused Windows Update to constantly switch the driver to an older version (the "approved" version) after I had manually installed the latest. If you can, screenshot the list of drivers that appear when you click "Let me pick me from a list of drivers". I think you may find a lot
• You could try deleting all of the old drivers one by one by clicking uninstall driver and selecting the delete the driver software. Do this without an internet disconnection to avoid it finding another driver and check the list in between each uninstall until you have only one left
• I can't remember exactly how I did this part, but I think after I then uninstalled and deleted the last driver, I did not restart but instead hit the search for hardware icon in device manager. Windows then automatically installed a Microsoft Generic Display adapter driver (no internet connection throughout)
• At that point I manually installed what was the latest Intel version, .4352, in December, and had great stability
• I would try that one first, and before doing the above, I would download and unzip it. (https://downloadcenter.intel.com/do...cs-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-)
• You could always try the beta version .4404 later

Not sure any of that matters to you or if it'll help but my only thought that is that any other comp you get as a replacement is probably going skylake and the 6th Gen graphics, so you may end up in a similar situation

EDIT: I you end up doing any of this, check your device manger for any unknown devices or anything abnormal like that. Let me know if there is

 

No. The NVIDIA card is a "render only" graphics card, which means that even when in use, the Intel Card is the one producing the display out. It just takes over the processing aspect and passes it to the CPU/iGPU for output. This means that the NVIDIA card can be used "per program", and not per monitor or all or nothing like old comps. It is the Optimus technology, and you can set which programs use the dGPU by default in the NVIDIA Control Panel. Works well for me when I use dGPU for CAD

 

Thanks for the good answer. It doesn't say windows 8, but my error was in German so searched for a similar on the Internet. It's the same error message without the 8 though.^^

 

So it's possible to play games via HDMI on my tv? Did I understand it correct?^^

 

That sort of disproves my "reverting to old version" theory.
Honestly, the more think about it the more I feel a clean install of Windows 10 is your best shot. If you go that route, download the Intel RST driver (if you're on RAID you'll need it as you probably know), and the graphics driver .4352 to a thumb drive. After installing Windows, do not connect to the internet but first manually install that driver. After you set everything else up and Windows does all updates double check that that is the version still installed.

The only reason I think there's a solution and its not just due to still bad driver versions alone is the graphics corruption of the Windows 10 menus. That is pretty odd and something I only saw in the earlier driver versions. If you were only having issues in Firefox then I'd say nothing can be done until Intel releases another new version

Yes, absolutely. You can check in the NVIDIA control panel to ensure the game is set to use the dGPU, and it has an option to add an icon to the notification tray that will display a logo when the dGPU is in use and for which programs.
Also, whether or not you do the clean install, I woud try uninstalling all of the NVIDIA software and drivers as well. You'll need to use Add/Remove programs to get everything. Then install latest version from their website. These are very stable in my use and have an update Control panel that is much better. I noiticed the dGPU now turns on only when needed for a program rather then earlier versions where I would see it turn on briefly when opening any progam. Think I see a bit of battery life improvement, and it may help with the other issue

 

I've installed Windows already from the start^^
I will call dell tomorrow and will ask them if they will make an offer I can't resist, if yes I will give them one last chance, if not they will loose another costumer. Will tell you what they tell me. Thanks for the help, hope I will get a wll working product from them. Only issue is that the surface from the xps is sensitive for dirt.

 

I still have the same issue with 1.2.0 bios version. Last night it went to sleep and came back as expected.. than after a few tries the same result. It take quite some time to startup and makes me crazy as I love to use the sleep function that worked previously but since a number of weeks is an issue. As I've been too busy I haven't really paid attention to distinct if it is related to the previous bios update, the latest or fixing the video driver issues. Anyway I have a number of other colleagues that suffer a similar issue on non-Dell devices so it must be something with Windows and Bios, at least that's what we figured out. Urgently looking for a solution, contacted Dell support this morning and waiting their response...

If anyone has an idea on how to solve the issue... please don't hesitate to shout

 

I have spoken with Dell and they are such a joke, sry. The technical support wanted to try to fix it one last time, could not do it, so I lost another 2 hours. Than he wanted me to send the Laptop, so they can change the motherboard or something, the device is 5 days old, so I would lose the 14 days right to give it back and they wouldopen my new device after such a shrt period of time. Are they iditos? Then I told him that this is no option for me and he decided to give me 15% on the price, I saved 10% + delivery cost anyway, so not a great offer. I would win around 60€.

They told me that they will need 10 days to send me the money back and that I will have to make another offer after this, so I will have to wait around 4 weeks to get a new product. I think I won´t give them another chance, maybe I will buy a Macbook now, even that this means no gaming for me, or I will give Asus a chance. I like my Surface 3, it has enough power, so won´t return it for the Surface Book. Surface 3 + powerfull Laptop is the better decision imo instead of only the Surface Book.

Which Laptop for around 1600€ would be the bst decision? Thank you guys.

Really pissed of, excpected more from Dell.

Do you know how I can stop getting Mails from this site, I changed that option, but I am still getting a Mail after somebody is posting something?

 

Tell them you want an additional 15% refunded and a replacement laptop ordering, due to you raising a concern within 15 days this stands until the issue is resolved.
Flat refuse anything that involves them replacing parts, they will replace it and the build is often faster when they order an RMA replacement.

 

Thanks, but I think I´m done with them, I´m pissed off and got no patient anymore to wait for a new device, Master started already and I´ve to start working with Mathcad. ^^

 

The supprt on Facebook told me that my device could have a wrong plant installation and that they won't go down with the price, so I told them to f... off.

My money will get a rival now.

 

Looks like I have resolved the issue! Removed the nVIDIA GPU and installed it again, no deinstallation of the drivers. It now goes to sleep and gets back without crashing. Hope this keeps this way but will await the coming days.

 

Didn't even know that. Thanks.

 

Can somebody PLEASE tell me how to remove this:
http://imageshack.com/a/img921/6633/VYXSRQ.jpg

I hope image is visible.
I don't know even what is name for this, that floating thing that appears whenever you're moving things around desktop, and it's sooo annoying :/

 

Do the physical Microsoft stores sell this laptop so I can go check it out in person before I buy?

 

Would you recommend the hp spectre x360 15-ap002ng?

 

Turn off the display splitter in Dell premier colour

 

Thank you very much!

 

Anyone have any tips for overheating? I have a laptop cooler and I have issues running League of Legends (not that intensive of a game) - It will drop from around 150+ frames when I start playing to around 40 or less after a while.

I close all my processes (Chrome, Skype, etc.), and set the CPU priority to High for League, and even have updated drivers (both for the dell 9550 and nvidia), bios, etc.

 

Are you running on "high performance"? Check your clocks/temps with ThrottleStop.

 

I am running on high performance, yep. By checking my clocks do you mean checking my load %? My temps did reach a high of 99 Celsius but it runs generally in high 70s to high 80s - is that too high?

 

Check GPU temps. I've never gotten to 99C on the XPS 15. Even with stock.

 

Setting in Premier color