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    Dell XPS 15 9550 BSOD (BAD POOL CALLER and HEADER)

    Discussion in 'Dell XPS and Studio XPS' started by cept, Mar 25, 2016.

  1. cept

    cept Newbie

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    I've been having more and more BSODs recently, sometimes as often as once an hour.

    I've seen anecdotal stories about people with the 9550 experiencing BSOD because of problems with wireless or Bluetooth drivers. I've updated to the latest drivers, but still experience these problems.

    Using Nirsoft BlueScreenView for my latest dump report, it seems that for me the problematic files are:
    • fwkpclnt.sys
    • Ndu.sys
    • NETIO.sys
    • ntoskrnl.exe
    These are all Windows system files. Anyone know what to do with these?
     
    cept, Mar 25, 2016
    #1
  2. Sanchez123

    Sanchez123 Notebook Enthusiast

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    Have you switched to AHCI mode in the BIOS? Using AHCI is widely reported to cause intermittent BSODs.
     
    Sanchez123, Mar 25, 2016
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  3. cept

    cept Newbie

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    I have not tweaked boot settings in the BIOS, and am running the most recent version of the BIOS.
     
    cept, Mar 25, 2016
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  4. GoNz0

    GoNz0 Notebook Virtuoso

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    Open an admin command prompt and type

    sfc /scannow

    What's the result?
     
    GoNz0, Mar 26, 2016
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  5. wickette

    wickette Notebook Deity

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    Hello, had this problem re-installed windows and used microsoft ahci/raid driver or intel drivers (install them manually, DO NOT install intel RST software), intel rapid storage utility is usually the culprit here.

    Had this exact problem (bad pool header) like 2-3 times / day.

    I used the intel ahci/raid drivers but without any software next to it, and it works now, had ZERO bsod in more than a month.
     
    wickette, Mar 26, 2016
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  6. cept

    cept Newbie

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    @gonzo,

    It looks like they are corrupt files.

    "Windows Resource Protection found corrupt files but was unable to fix some of them".

    I've uploaded my log file here:

    http://www.filedropper.com/cbs_2
     
    cept, Mar 26, 2016
    #6
  7. GoNz0

    GoNz0 Notebook Virtuoso

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    Thanks, I don't have the time to go through logs but you can try the following from an elevated command prompt one at a time.

    Dism /Online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /RestoreHealth
    SFC /scannow
     
    GoNz0, Mar 27, 2016
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