Dell XPS 15 9550: Some keys only registered if you press hard

I have a 4 year old Dell XPS 9550 of which some keyboard keys have recently become problematic. If I press them normally, their key press doesn't register. But if I hard press them then their key press registers with the OS. This effect is more intense for 1-2 keys in particular. I tried using compressed air to blow out any dust/debris from under those keys but it didn't help.

Can I somehow take the problematic key out and clean it from underneath ? ... or does the whole keyboard need to be replaced or something ?

 

Hi ahmadka,

as far as I know you have to replace the entire Keyboard.On ebay I found new Keyboards for around USD 20. If you fear disassambling your device, you may be lucky to find a repair shop doing this for you.

 

But I see youtube videos on how to change dell xps keys, specifically for 9550. Here's one example:



You can also buy replacement keys here for it apparently:

https://laptopkey.com/dell-xps-15-15-9550-laptop-keyboard-keys/

Anyone tried cleaning and/or replacing XPS 9550 keys ?

 

With that video you might try to clean underneath a failing key and look for damage.

It looks uber-delicate so there is a good probability of breaking the key mechanism.

Dell has a service manual PDF showing how to replace the entire keyboard. You have to remove the motherboard.

 

Did you fix this? How?

 

You could try replacing the keyboard. This video might help.

Parts-People sells the keyboards for $39.95 plus shipping which they state are "Guaranteed Dell Genuine". You can get unbranded keyboards for a bit less money but that is not much savings. . .



I just picked up that Parts People keyboard so will install it this weekend when it arrives.

 

Installed the Parts-People keyboard this morning and it works perfectly. This is a better than the mushy revision of the early 9550 models. The vendor claims it is OEM Dell and it seems to be.

I broke the wireless card during disassembly; the 3 coax connectors are very delicate!