Dell XPS 15 BSOD - cannot access safe mode

Computer (Dell XPS 15 - 1 year old) suddenly stalled for no apparent reason - I hadn't downloaded any software etc. in previous few days. I tried to restart and got the dreaded Blue Screen, with no specific error message but a general "check files.... go to safe mode etc." and the following codes:

STOP: 0 * 0000007E

0 * FFFFFFFF0000006

0 * FFFF800035476AA

0 * 88006414698

0 * FFFFFF 8800643 EFO

I proceeded to reboot in safe mode and did this successfully (only once - failed every time subsequently) and deleted a few software files that I didn't use and managed to access this information:

Problem signature:

Problem event name: Blue Screen

Additional Information about the problem:

BC Code: 1000007e

BCP1: FFFFFFFFC0000006

BCP2: FFFFF800037406AA

BCP3: FFFFF 8806427698

BCP4: FFFFF 88006426EFO

Files that help describe the problem:

C:\windows\minidump\100112-25116-01.dmp

C:\users\col\Appdata\Local\Temp\wer.71620-0.sysdata.xml

I logged off and left the pc alone for a while, but was unable to boot up again in safe mode. Either I would get a blue screen, advising to contact admin/tech support (no specific error codes/messages) or a black screen performing a disk check. I let the disk check run a few times. It showed a message as follows:

windows replaced bad clusters in files 4941 {Adobe file type}.

After the disk check, it would blue screen.

It's been like that for two days: boot-up = same disk check followed by blue screen.

I can't access safe mode - It either stalls and crashes when loading drivers or blue screens before safe mode can be accessed.

I ran an extended diagnostics . In the early stages, I received this error:

Error Code: 0142

MSG: Hard Drive 0 - self test unsuccessful status: 79

Then, the rest of the extended diagnostics was error free until it was 75% complete. I then got an Error Code 0F00: 1332 and a message as follows:

Disk-Block 42160322: interrupt request did not set in time. Similar messages followed and after a few hours I was unable to progress with test {stuck at 75% complete}. This occurred during the confidence test for device SATA Disk S/N = 5VH551LW.

That's all the info I've got. Thanks in advance for any help/advice.

Col

 

At a guess, your hard drive is damaged and the SMART is kicking in and stopping it before more damage occurs.

 

Hi,

The error code 0142 is an indication that the hard drive is failed. You may consider replacing the Hard Drive. Is this system still covered under the warranty? If so; you can get it replaced using the warranty services. Please send a private message to me with the Service tag of the system so that I can check the details and get back to you.

I hope this helps. Please do write back in case you need any further assistance.

Thanks & Regards
Swapnajan MC
#iworkfordell