OK, so I was sleeping on my couch and had set my laptop on the floor. The next morning I woke up and didn't realize I had fallen asleep with my cell phone on my chest pretty much. So, I get up and my cell phone falls from not that far off from the ground and makes 2 dents on the top of my laptop. Is it possible that Dell could replace that under my warranty? How is it possible that I paid $1,500 dollars for a product and just a mere phone drop on the metal part of the cover (my phone is actually quite small) could dent the screen so easily? Let me know what you guys think. Thanks.
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Uhh...you dropped something on it. You didn't dent the screen. I'm assuming you dented the cover.
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Uh....You do realize that you had the chance to purchase accidental damage protection in the "advanced" service plan, right? I assume you didn't. Now you want Dell to replace the cover of your laptop as if you did?
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Tsunade_Hime such bacon. wow
Unless you got Complete Care, I don't think standard warranties cover that. Also is the damage only cosmetic? I don't think any warranties cover cosmetic damage..
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Oh, and I got the two year extended warranty, though I don't think that warranty covers it. Thanks!
Dell XPS 15 Outside of screen issue
Discussion in 'Dell XPS and Studio XPS' started by dvillamizar, Feb 11, 2011.