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    Dell XPS 15 Webcam Doesnt Work

    Discussion in 'Dell XPS and Studio XPS' started by pitaya, Aug 22, 2011.

  1. pitaya

    pitaya Notebook Enthusiast

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    Yes...After format it to install a clean windows 7, i installed the drivers from the webcam...ok successfull but in the device manager there is no Device...? even usin DELL WEB CAM PROGRAM...says that there is no Webcam....what can i do?
     
    pitaya, Aug 22, 2011
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  2. barlow00

    barlow00 Company Representative

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    Incidentally, I reinstalled W7 HP on my L702x at weekend and whilst I installed all the drivers manually, the webcam driver was actually discovered and installed by Windows Update.

    Have you tried patching to Service Pack 1 via Windows update? See if the driver is downloaded as part of this. It definitely did for mine and I presume you have the same camera on the XPS15 as we do on the XPS17.
     
    barlow00, Aug 22, 2011
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  3. alinad

    alinad Notebook Consultant

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    are you already install dell webcam central ?
     
    alinad, Aug 22, 2011
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  4. barlow00

    barlow00 Company Representative

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    No....I don't use the Dell software.

    What I mean is, from my experience, Windows 7 identified that a webcam driver was required and downloaded and installed it automatically. I didn't get involved with this.

    I have tested it with SKYPE and it is working fine....try unistalling the Dell webcam software and then checking Windows Update for a driver.

    Just a thought....it won't do any damage to try this out. :D
     
    barlow00, Aug 22, 2011
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  5. alinad

    alinad Notebook Consultant

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    alinad, Aug 22, 2011
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  6. pitaya

    pitaya Notebook Enthusiast

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    i cannot even download the files from dell. it downloads a file called "SmartSource.MediaManager.application" then it tries to connect and it says " cannot download the application.The application is missing required files.contact applicattion vendor for assistance. and throws a log file....?

    but even with the drivers its not recognizing the camera
     
    pitaya, Aug 22, 2011
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  7. pitaya

    pitaya Notebook Enthusiast

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    and i have windows 7 ultimate with service pack 1
     
    pitaya, Aug 22, 2011
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  8. alinad

    alinad Notebook Consultant

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    alinad, Aug 23, 2011
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  9. pitaya

    pitaya Notebook Enthusiast

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    mmm...it seems that the artifact its dead...so i have warranty so...they will send me a technician...to change the webcam....maybe its a faulty hardware o the cable its loose or the cable can be faulty...i dont know but its weird because windows dont recognize the camera as a device...like it did not exist
     
    pitaya, Aug 23, 2011
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