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    Dell XPS 17 L701X Optical Drive Problem

    Discussion in 'Dell XPS and Studio XPS' started by Maxiiboii, Jan 20, 2011.

  1. Maxiiboii

    Maxiiboii Notebook Consultant

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    Hi, I only got the basic warranty on the dell, so I don't think i'm applicable for in home service, I was watching a DVD yesterday and it felt like the whole optical drive was shaking while it was being read and through out, I made sure the disk was properly placed etc, after taking the DVD out now it has been damaged with scratches everywhere and what looks like a burn mark, in the smaller circle of the disk bottom side, I have had the machine less than 30 days, I love the sound system on the machine, however coming from 1080p screen on my previous machine i'm not too happy with the 1600 x 900 screen, can somebody tell me if I would be able to either refund the machine ( I still have all the packaging etc ), or what my options are.
     
    Maxiiboii, Jan 20, 2011
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  2. Cat in a Hat

    Cat in a Hat Notebook Consultant

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    Your basic warrenty certainly covers a bad optical drive; sending the entire laptop back might be a little painful though.
     
    Cat in a Hat, Jan 20, 2011
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  3. Maxiiboii

    Maxiiboii Notebook Consultant

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    sending it back is something I cant afford to, I travel in a week. I would rather just refund it but i'm outside the 7 day period.
     
    Maxiiboii, Jan 20, 2011
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  4. sparaxin

    sparaxin Newbie

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    Hi,
    I was having some problems with my DVD drive, I contacted the phone support, they wasted 1 hour, then agreed to replace it, tried to get me to buy extended warranty, to get it replaced at my home , I refused, then they offered me a One off offer for £25, I still refused, in the end they said as good will gesture they will get it replaced at my home as express service for free, .so give it a try
     
    sparaxin, Jan 20, 2011
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  5. Maxiiboii

    Maxiiboii Notebook Consultant

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    I was rather lucky, just got off the phone with them, they have offered to replace my optical drive & my heatsink ( i mentioned heating issues of the palm rest ), and I upgraded to the 3 year next business day international warranty. Engineer comes on Monday to replace the parts.
     
    Maxiiboii, Jan 20, 2011
    #5
  6. ironnerd

    ironnerd Notebook Enthusiast

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    With the basic warranty they should have offered to just send you the drive to replace on your own. It's a few screws and it slides right out.

    Documentation
     
    ironnerd, Jan 20, 2011
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  7. sparaxin

    sparaxin Newbie

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    Guess you are right , I would have gladly replaced it myself, but,,,they sent an engineeer. lol
     
    sparaxin, Jan 21, 2011
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  8. Maxiiboii

    Maxiiboii Notebook Consultant

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    if they send an engineer atleast the problem will get fixed, and if they leave any damage, then get a replacement :p
     
    Maxiiboii, Jan 21, 2011
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