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    Dell XPS M1530 -got a refurbished one as a replacement; should I take it?

    Discussion in 'Dell XPS and Studio XPS' started by kkgamez, May 6, 2010.

  1. kkgamez

    kkgamez Notebook Enthusiast

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    Ok so I had a problem with my M1530 when it refused boot up. (black screen upon power up; not a display/screen issue)

    So I called in for a repair and I had a technician come out on 2 different occasions to try to fix it once for a motherboard and second time for CPU/RAM. Both times the problem wasn't fixed so I shipped it to Dell for a repair.

    Oddly enough, they sent me back my computer with a replaced CPU and a heatsink. I thought it was weird since replacing a CPU didn't seem to do the trick when technician came out. But it worked anyway so I was happy.

    Then 3 days later same thing happened; black screen, nothing at start up. I called in again and after 1 hour on the phone they decided to send me a "replacement" unit. I was told I'd be getting an email with what specs of the new system and was going to be able to request for changes if I needed to. The whole process would take about 4 weeks. It sucked but I had no other choice so I said yes.

    Oh and by the way, they also replaced the motherboard when I sent my computer in, which they forgot to mention on the report that came back with my "repaired" laptop. So CPU and motherboard replacement for the SECOND time and it failed.....which led me to think this might be a systematic problem with the parts as a whole, not an isolated case. I have no idea if this is related to the known graphics card issue but I wouldn't be surprised if it was.


    But 1 week later I got a package from Dell with a new computer, but it's a refurbished M1530. I didn't get a single email about this shipment and have no idea what's in this. Called in Dell again but wasn't able to speak to a manager but only talked to a rep who kept saying even if I tried to talk to someone else I'd get the same thing. They practically replaced my entire system twice and it crapped on me. If this was an isolated incident I'd gladly take the replacement but I'm worried about this "replacement" especially because it's a refurbished one and considering all the problems that have been reported.



    What should I do? Thanks in advance....



    **EDIT: If if do decide to keep this, can I plug in my old HDD from my broken system to function? (I know I'm gonna have to return it anyway with the old system but just to test stuff out)
     
  2. chevychic55

    chevychic55 Notebook Consultant

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    When I got a replacement I asked Dell if I could keep my old drive and they said yes
     
  3. spradhan01

    spradhan01 Notebook Virtuoso

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    I really need some serious help asap.
    I got a replacement for my M1730 last year i.e April 09. Last month, my 88m SLI failed and I tried calling technical support. And they said that my laptop was on hold and I need to talk with customer service. So I did the same and I came to know that reason that DELL didnot received the old damaged laptop that I sent on April 09. Its almost a year and now they are asking me for a tracking no that I sent. Basically,I used the prepaid tracking info that comes with the laptop so I have no idea of the tracking no and I dont know if the shipping company made a mistake or the DELL. So, can anyone help me on my issue?
    I really need to get my GPU fixed.
    Thanks and please do reply asap.
    Thanks