Dell is replacing Motherboard, GPU, Heatsink, Fan..on 1530..

I have onsite....When they sent the Technician to replace the Motherboard before, it took him less than an hour.

How long do you think it will take to replace the Motherboard, Heatsink/GPU/Fan..on my 1530? They are also bringing me a new AC.

Now I get to ask the questions

Oh, and thanks!!!
Cin...

 

Same amount of time...but I would push for an exchange...eheheh

 

Want to be in on my call on that one? hee hee..I dunno how I can push for that... You should see my nice *leg burn*.


Cin...

 

You seem to be in Dell's good graces alot, I am sure you can talk them into a Studio XPS! lol

 

Yes an exchange for a SXPS would be sweet. I just dont know if I could get them to do that..hmmm..it would be so nice though...and hmm again..

I have called before about the heat problem so....

Could the Technician recommend a replacement for a new one? a SXPS?

Cin...

 

My understanding is they'll only replace it if

a) The current machine is unrepairable OR has had a serious repair multiple times
b) The machine has been reparied and problems still continue

It's cheaper for Dell to spend money on parts and labour to keep replacing parts as to them giving you a whole machine - that's why they extend that favor only on occasion (as frustrating as that can be at times).

If you kick and scream enough, they might, but I'd doubt it.

 

I can swap out a motherboard, CPU, and heatsink/fan and have the system back in one piece in under an hour; I'm sure a certified technician should be able to match that.

Leg burns? Jeeze...maybe if you send Dell a picture of them, it might help to convince them.

I recently got my Studio 1535 replaced with a 1555, but it took two motherboard replacements, five hinge cover/media panel replacements, and three DVD drive replacements, and they still couldn't fix it, so they told me I'd be getting a system replacement, and two weeks later, my 1555 was at my door.

Cin', you always seem to get on Dell's good side; I'm sure if you explain your case to them, they'll consider it. You might want to make use of the Unresolved Issues form; that's how I was put into contact with the guy who set me up with my replacement.

 

Yep, just had my m1330 taken to pieces and rebuilt and it took around one hour for the technician. The less funny thing is that the refurb mobo was faulty, had to be replaced and now they found new issues... My 'Next Business Day' has now went on for 10 days.

 

Ok..so what is *Next Business Day* Contact considered???

Sunday I made contact...Monday is a business day..I didn't hear anything..I understand parts were ordered...So, is Next Business Day..the day after Monday?? ...Or, when the parts are received?

Practicing my ever resolve in patience.


Cin...

 

I recently had my 1555's subwoofer replaced, and I have the Next Business Day service. I called Dell on a Monday evening, around 8 PM, and the technician was at my house with the parts before noon on Tuesday.

 

Ohhhh.. ...Ok....so maybe I better up my *feisty* side then a bit, then!!

Get's ready to *dial* Dell and apply a bit of firm, yet polite pressure.....

Thank you for the info'!


Cin...

 

Hey, you paid extra for next business day service...they damn well better give it to you!

 

You OH Guys are pretty forthright!!! A very good thing!

I am going to get what I paid for! Rawrrr hee hee

Dialing....!

Cin......

 

Haha, I guess we're just brutally honest. We really just don't care what anyone thinks.

We also inject unnecessary prepositions left and right, but that's for another thread. ^_^

 

Yes, you OH State Guys are (again, good thing).

I'm on Dell Eternal hold..think I will drop and hook up on chat..or call back after 9 when my minutes are free.

I would assume I will get a call no later then tomorrow either way.

When, I called yesterday the Support Rep...was trying to sell me a Cooling Pad at the end of the conversation...that was very enlightening.

I am hoping this is fixed by Weds...

Cin...

 

LOL tell me about it, ive been offered numerous cooling pads when i called for a mobo replacement, it cracks me up

"-My computer is just burning hot!!-
- Well Sir, i strongly recommend that you purchase a cooling pad. We have a wide variety of cooling pads in the Dell Store, have a look...-
- Well "Sir" unless you are willing to give me a free cooling pad i suggest we get back on topic, and you agree to send a replacement for my obviously faulty graphics card - "

heh... good times

i do hope your m1530 gets fixed, it took about 6 services for mine to work properly, and i still asked for a new computer and they refused to do such a thing...

and every service averaged 1.5 hours, but depends on the tech i guess, and watch out for screw-ups on the tech's side, ive had PLENTY, one of the worst ones was that he never applied thermal paste to the heatsink, and i had to explain.. no... CONVINCE the tech that there was supposed to be thermal paste between the gpu and the cpu.

best of luck Cin!

 

Oh thank you Koer!!!

I finally got a tracking number on the parts that were ordered, and the Technician should be contacting me w/in 24 hours..so hoping by Weds for a repair..and hoping for a positive outlook when all is completed.

Cin...

 

Cin', All the best..May the Holy spirit be with you .

The above all was any very interesting conversation to be read Continuw guys

 

Cin, sounds terrible that you (/we) pay extra for NBD (Next Business Day) and still have to wait. Mine is fixed for now, took 2 Mobos and two sets of new RAM to get it right. And obviously the technician always had one part with him and tried the next day with another. Still I find the lappy running extremely hot, so I have my fears on how long it will last in future.

 

Why thank you! And,...I surely hope so!

Yeah...it's been such a lovely wait.. ..Dell said it's because I called on Sunday..thus it rolled in to Monday..where they had to order the parts!

I just now, heard from the Technician. He could have came to repair today at 5pm., but I cannot leave work to be home at 5 today..so he is going to be at my house at 5:30 on Weds. Works for me!

I hope that your lappy does not go bad on you...

*fingers crossed for me*...

Cin...

 

i called saturday for replacement mobo, part sent out monday, tech called on monday night to make appointment for tuesday

technically ALL premium XPS in USA have NBD service

 

How long did your repair take? And, yep that's what I've been hearing!


Cin...

 

less than an hour... quick, experienced rep...

the rep'll take care of returning the part too...

after replacing mobo, first boot would take some time, then the tech should key in the service tag number for you...

 

Ok, Tech was supposed to be here at 5:30 pm. I got home at 5pm..had to get a few things done before he got here....He was here waiting for me at 5pm.....yeah.

My cat Dweezil took a sniff of him and walked away (not a good thing, my cat loves everyone).

He sat at my dining table, turned the lappy upside down.. without any cares, and took apart my lappy ~ without any form or function..screws everywhere! When he dropped a screw on the floor, looked at me and said *OH, you have multi-colored Berber carpeting, how am I ever going to find the screw*. I then decided to sit in front of him the entire time he was repairing my lappy and watch him!! I replied to him...*Would you like a flashlight to assist your looking for the screw?* He seem bewildered I would suggest that, and not look for it myself.

I'm a kindhearted person, by then..I was starting to get irritated.

Anyways, he was very hard on my lappy as he was replacing the mobo, the heatsink, fan..etc... and kept dropping screws everywhere because he was so sloppy. I guess, from the last repair I had, that Technician was more *organized* vs. Dennis the Menace.

We had a discrepancy with the keyboard....I cleaned it up when he was fixing the lappy (compressed air, qtip, etc), and when he put back together the lappy, the *spacebar* wouldn't work, and said my cleaning the keyboard provoked it not to work. I said otherwise....He wouldn't take 2 minutes to just remove the keyboard & put it back together to see if it would work.

After he left, I snapped the *spacebar* off myself and finagled it to work the best it could til Dell can send me a replacement keyboard....WoOT to me on that one.... Meh...to the Rep for not helping on that

Anyways so far so good to report...
Temps: GPU 57, Cooling Fan: 3.1, Voltage: 1.4, CPU: 48
(Per Everest Ultimate)

My first Technician last year was great, tonight's Technician...did the job, but needs some manners & to learn to keep track of placement of his parts!

I hope all holds up well going forward....


Cin...

 

Seems Dell techs are a pretty mixed bag. I've had to deal with two technicians here; one guy showed up twice within a couple weeks, and then months later, I got a different guy. They both knew what they were doing, were pretty organized and generally cheerful. Hell, the most recent tech had me help out, doing stuff like applying thermal paste to my CPU, and stuff like that.

Usually you get an email invite to complete a satisfaction survey a short while after your service call...make sure to give this guy bad marks.

 

You got lucky! OH yeah..on the Thermal Paste..he didn't apply it..He said it wasn't necessary..and tossed it in the box.

I asked him if I could keep it. He said no, there was no reason to.

I said *but it's for my system it came with the replacement*, *what if I need it in the future?*...He said *no..you will not need it! The thermal paste is usually only needed for the 1330's*...

I will surely give him bad marks. I don't like doing that unless necessary..but in this case...


Cin...

 

Slam him on the comment card. The tech I had the other day was a complete idiot as well. No anti-static work mat, no grounding wrist strap, no tools with the exception of a single philips driver and no respect for my 3k+ lappie.

Seriously, the 'tech' was horrible. He didn't angle the LCD right when he removed it and I heard a very disgusting POP as he forced it out of the chassis. No damage (lucky for him). I also had him down to replace the LCD bezel, well as he is working on the bezel, the LCD slips and slides (LOGO SIDE DOWN) on a hard plastic chair surface. I could've knocked him out right there. Again, no damage. When he finally did get everything back together he was pushing the wrong button (Logitech Gaming LCD button) to power up the system. What had he been smokin' prior to my service call?

Keep an eye on those temps Cin'. That Thermal Goop was packaged for a reason and unless you saw some kind of thermal pad on the heatsink I would be concerned. Certainly put that on the comment card as well.

Thinking about it, just to C.Y.A. I would call Support and let them know he did not apply the thermal goop and you want it documented in case the system overheats again. Just a thought.

 

*Update* and *sigh*

So, ok..tonight a new Technician (a very nice one) showed up to replace the keyboard that the Tenchnician damaged last week that replaced my M.board/GPU, Hsink Assembly/Fan/AC...!

Well, I had asked him if he would please put in a screw that was missing by the lower left palmrest the techn. from last week had hap-hazardly left out... And, it was very *loose*. Upon inspection he stated he could not do it as the entire *palmrest* underneath or what not was cracked, thus resulting in the need of an entire replacement....NOW...I'm torked. Yes, Cin is more than *feisty* at last weeks Technician. grrr.

And, not only is the palmrest in need of repair..somehow my Media buttons are broken (wiring underneath is *chop shop*), the hinge lid needs to be replaced, and other misc. things need to be repaired...

I'm not quite sure what happened..I stepped away from the technician last week for no longer than 3 minutes..heard a BAM, came out, and the Tech' said the lappy had a slight bang, but it fell on its side no more than 1"...when he was moving it...

No wonder when he left last week, he left abruptly after his rude, and creepy, and condescending tone to me..and failed to leave his service card with contact information. Well, today's technician and I had a nice discussion with Dell. New parts have been ordered to replace the damage done, so that my lappy will be in 100% working order again, and he will be dealt with accordingly.

That's my story with the saga related above....I will have my 3rd tech visit in less then 7 days on Wednesday, 7/29/09..and I am *ever so happy*..NOT. I don't think I have ever been quite this disappointed, or felt this sad that someone would come into my house ~ and do something like this to my own property under my roof, nearly in front of my own *eyes*. Sighs.

I know to error is human...but to admit wrong is the right thing.

Keep your *fingers crossed for me* please.

Oh....This new Technician..he opened up the back (he didn't have to) and applied Thermal grease and took care of the things the first Technician was supposed to do last week. He said that technician...*did a very bad job*, and corrected many of his errors.. I appreciated everything this Technician did for me today, and he is going to be coming back to take care of the rest of the job, when the other parts come in on Wednesday!

Cin...

 

This is turning into quite the saga...I'm sure after you get your new palmrest and other damaged parts replaced, everything will be fine.

 

Ring them up and tell them to get flexed. Demand a refund. That's just plain unreasonable.

 

Thanks, BatBoy..sorry your going such troubles yet..

I think...I'm going to take some of the advice I give out here to other members..and go the escalation route, unresolved issues route...

My warranty shouldn't have to be used to fix damages caused by the contracted 3rd Party Technicians errors, etc. I will wait til it's fixed and see what happens..it's just not sitting right..the whole situation.

Cin...

 

hmm
a) anti-static straps are kinda pointless... no tech i've seen uses them
b) my first tech used one screwdriver for almost everything... except one screw which was quite embedded into the system, he reached into his toolbag to get a longer screwdriver

my m1330 replacement mobo didn't come with any thermal paste... the 'new' heatsink just those stick-on thermalpad... he just removed the sticker and 'applied' the heatsink down

first tech i met requested me not to touch any thing... he placed the screws and parts in an orderly manner... nothing missing or extra at the end... same with the second tech

 

Cin, i thought it would go this way... its just the same as it happened to me i just hope for the best and that you don't have to go over 8 or more repairs to get your lappy working ship shape.

it just made me fall to the floor laughing when you mentioned the thing about the thermal paste, its just typical and yeah you do feel disappointed and pissed when the tech comes in and does a cruddy job...

The saga continues, and fingers are crossed for the next one hehe

 

Oh Koer...I'm a feisty brunette right now, and I'm going to put up a *feisty fight* for my worth of my lappy..lulz...I want them to replace it ~ and I will be happy. I was happy before he *tainted it* Sorry, that's how I feel...

The Technician left my house knowing he damaged the Palmrest, the Media Center nearly the entire lappy ~ besides the Thermal Paste issue. And, had the odacity to tell me to *comment well on him*, and never left his information card (which he was supposed to). We don't even know what other damage was done underneath..til the other Technician has the time to open her back up, when he returns to make the other repairs.

7 days later, and 3 tech visits....we are cleaning up his mess..not my lappys..original issue. No one comes into my house, and sits in from of me an knowingly damages my property. I'm kind and goodhearted..but when you do something like that....Yeah...take a look at my Rick James Kitteh in my Avy! RAWRRRRRRRRRRRR

I've called his Manager, and am awaiting to hear back from his Supervisor & my Dell Res. Specialist is contacting me back also for further resolve. I'm sure I will have several wall's of *red tape* to go thru, but I don't give up that easily when I know I'm in the right...*The Customer Right*

I will keep you all advised.

Cin...

 

Have you tried the motivational technique of buying a gun and cleaning it in front of the tech if he's being rude or unhelpful?

 

Nope..sorry I don't play with guns as a habit! But, thanks for the suggestion!

I will go about it a different route.

Cin...

 

Update:
The nice Technician arrived this evening and replaced my palmrest, hinge cover, & media center. He also did a complete inspection of my lappy' and reattached some loose wires, that the bad technician chose to leave loose & other lovely things not completed correctly.

It is back together & working properly, thus far. So fingers crossed going forward for no more problems..I am still working with a Escalation Rep, to see what will come of this..though, I think not much.

The Repair Tech, did advise that if I do have one more call in for a Service Call, it could very well warrant a replacement laptop ~ based on my Log history.

I don't think the first Technician is going to have a job for very much longer...

Cin...

 

Good to hear it is back in working order once again. However, that being said I think if you have any future problems you should definitely be entitled to a replacement. This is the second mobo swap for you and I am sure it is getting ridiculous.

 

Yeah, finally...*sigh*
Next time...a replacement for sure...(You know me...I won't give up on that) hee hee.

I've got everything now, nice documented in my *bolded Dell folder*..me likey these folders!

I am watching the temp's very, very closely.

Cin...

 

I've been following the thread since the beginning, and I'm glad to hear that things are finally working for you now!

Man, what an awful tech that guy must have been! At least the second guy proves not ALL techs are lame, only the majority .

Fingers crossed that a) you have no more problems or b) if you have problems, you can get a replacement.

Best of luck!!

 

Thanks, Matt...I appreciate the kind words!

He was pretty bad, all around. But it's ok the 2nd guy took care of things.

I feel sort of bad though, in a way..Because, if he did lose his job..it's hard to recover in today's economy... *sigh*

I really don't want to have any more problems...If I do, I will be requesting the Technician that fixed everything back to normal for me. And, if I do have another problem ~ I will fight this one very hard for a new replacement.

Dell drained me this week par their normal way of doing business with their customers, *their number one priority*...


Cin...