Dell replacing my faulty XPS 9575 2-1

Hi all,



im at a bit of a loss as to what to do here and would really appreciate some advice.


I purchased a refurbished xps 9575 2-1 with 8th gen i7, Vega M GL, 16gb ram, 512 ssd, 6 cell battery & 1080 screen around 4 months ago.


i won’t go into too much detail but I’ve had no end of issues with the laptop virtually from day one, and have likely spent at least 3 hours a week since purchasing it on the phone to dell tech support.


in summary the following is faulty with the laptop, many of these items have already been replaced by dell with the issues still persisting:



- jumpy trackpad which sometimes cuts out or randomly clicks either left / right mouse button. 2 new trackpads fitted.

- sporadic screen which flips 180 degrees as if in tent mode while in laptop mode. Complete reinstall of windows.


- Killer WiFi card failure. New killer card keeps failing.


- Keyboard issues. Keyboard replacement



- blue screen memory failure issue



- thermal / fan issues while not under stress.


there are a few other niggley issues too which I won’t go into such as dead pixel & charging problems.


after pushing dell for 2 months to replace the entire laptop rather than swapping out piece by piece the individual failing items they finally agreed one month ago. However, due to Covid-19 they have supply / stock issues and have offered me what they say is an upgraded alternative replacement laptop as they have no refurbished 9575s in stock.


they have offered me as a replacement a non touchscreen FHD 7590 with 9th gen i7, GTX 1650 GPU, 8 GB ram, 3 cell battery & 265 GB SSD.


i can see the CPU & GPU are enhanced from what’s in my 9575 but the RAM, battery & SSD are down speced from my 9575. Also, the FHD will be matte non touch whereas my current 9575 is glossy touchscreen.


I desperately need a functioning laptop and am struggling to wait for a suitable refurbished 9575 to become available.


they have actually shipped me the 7590 today for me to review and compare. I can either send back my 9575 and keep the 7590 or simply hold onto my 2-1 until they find a replacement and send back the 7590.


Should I take them up on the offer and keep the 7590? I like the fact that the ram isn’t soldered and is therefore upgradable, which I would do to 32gb. Likewise with the SSD. Also, I didn’t much use the touchscreen but I think I would be sad to not have the option anymore. Also, the new battery is only 3 cell whereas my 9575 is 6 cell.


i really don’t know what to do. Would you take the 7590 and upgrade the ram, ssd & battery?



i work as an architect and use photoshop, Indesign, illustrator, AutoCAD, 3DSmax, sketchup etc as well as some light gaming ( Witcher 3, Subnautica etc )

thank you so much for any advice you can offer.

 

The answer probably comes down to how often you use it in "Tablet" mode? As a 9550/7590 owner, I know when I fly economy I really wish it was a 2 in 1 (but that is about the only time)

 

My wife used it in tablet mode occasionally when browsing the web etc in bed, but I think we’ve only done this max 3-4 times in the space of 4 months.
Still, is the enhanced CPU GPU worth sacrificing the option entirely?
Is the 7590 considered to be a better machine all in all?

thank you for the reply.

 

IMO, I would always buy a 2 in 1 now. If you don't use it it's not going to change using the device as a laptop. However, when you NEED it, and don't have it you wish you did. Thats how I look at my devices. We have 2 dell 2 in 1's and would never have a "regular" laptop again. I would grab the new xps 15 2 in 1.

 

The 7950 is faster in just about every aspect. It comes down to what you want from a laptop. It doesn't sound like you really utilize the tablet mode (I know I sure don't).

 

this is exactly my frame of mind at the moment. I’m inclined to send back the 7590 and just wait it out until the covid -19 pandemic has passed for a replacement.
They have also offered me a refund but as I would essentially go ahead and purchase another 9575 I didn’t see the point in taking them up on it.
Only benefit would be Fresh 1years warranty with a new machine WHEN they become available again on dell Outlets refurbished site.

I think the CPU is 10% better but the GPU is a significant 50% improvement.

Also, the 7590 comes with both USB C & USB 3 whereas the 9575 is quite limited only offering USB C.
I think it’s going to come down to the live comparison when the machine eventually arrives from China or wherever dell store their refurbished laptops. Could be a while before it turns up considering the lockdown etc lol.

 

Yes the 7590 is quiet a bit better. Even the screen is probably better although the 9575 wasn't bad at all, it depends on if you prefer matte vs glossy. Dell refurbs come from Tennessee. Computer stores are essential businesses so is shipping, you shouldn't have an issue getting it in a timely manner.

 

I’m based in London, UK so I wonder whether my laptop is coming from the US. I have read that Dell stores their refurb models in China.
Thanks for the reply.

 

Ah I didn't know that. They may store them in china for countries outside of the US. AFAIK China is all but back up and running, however I don't know how the UK is. Let us know what you think about the 7590 though.

 

one other thing, in what way is the Matte FHD IPS on the 7590 better than the glossy screen on my 9575?

 

Spec wise it beats it in just about ever category. Here is a chart I created based on Notebookreview's findings:

 

Holy that’s an incredible table. TY so much!

 

The 7590 has DPC latency issues if that matters to you. I would at least insist on a touch screen!

I think @GoNz0 was upgraded on warranty several times. His old laptop was upgraded to the 9550 then the 9560, so he got three generations on the same original purchase.

Dell has several models of the 9575 available right now. Have them replace your junk with a new 9575 model. Tell them you will just do a credit card charge back and go for a HP...

 

Thanks for the response. I’m not sure where you’re based but Dell Outlet UK has very limited stock, and certainly no XPS 9575s sadly.

I will miss the touchscreen capabilities I think but will need to make up by mind on the basis of going from a glossy to a matte finish.

The shocking thing is dell has already replaced most parts of this laptop, trackpad, keyboard, battery, WiFi card, palmrest etc etc but the issues are still unresolved. My fear is that the 9575 is just a very buggy computer. I do not seem to find the same number of issues when researching the 7590 in comparison.

 

Isn't the Outlet owned by Dell. Dell can dip into new stocks if you make enough noise.

The 7590 is essentially the same chassis and CPU for 5 years so a lot of the bugs have been worked out. Not all the bugs.

 

Yeah the outlet is owned by Dell & I’ve been pushing for a either a refurbished / new model quite hard.

I’m 100% convinced they will not offer me a new model. This particular issue has been unresolved for going on 4 months and I’ve spoken with them at least twice a week since it started pushing for a solution.

The refurbished 7590 is currently en route, shipped on the 5th and it’s ETA is the 12th.

 

They don't dish out new laptops like they used to. I listed all my issues close to the end of my 3 year warranty and to my surprise a tech showed up armed with parts. I told him to fit a new battery and call it a day rather than mess it up any more.

Sent from my SM-G920F using Tapatalk

 

would you recommend the 3 year warranty? I currently have a 1 year warranty but am thinking about upgrading when considering the amount of issues I have had with the 9575.

 

Hahaha. After the terrible experience you had with Dell, I would recommend a different brand m8!

 

Received the 7590 today and first impressions are mixed. I do a lot of CAD / 3D / photoshop Illustrator work as I’m an architect and it’s true that the 6 core processor in the 7590 destroys the 4 core in the 9575. Similarly with the gtx 1650... huge improvement over the vega m gl when rendering... although it did tend to bottleneck / throttle more than the 9575 which I found odd. Probably due to the 3 heat pipes in the 9575 vs only 2 in the 7590.
All this being said I just can’t get on with the Nontouch screen, even knowing it’s technically better than the touch 9575 screen. Side by side I can clearly see it’s duller due to the matte finish. The whites almost look yellow in comparison and the blacks just aren’t there. The fact that it’s non touch is bothering me in a big way too.

I’m going to sleep in it for a few nights but currently I’m inclined to keep the 9575 and wait for parts to become available for a repair job.

 

Once you go with touch screens it's hard to not have one. I agree. Every matte screen I have ever used looked flat and dull compared to my glossy screens. I would never have a matte screen or non touch device again. I was looking at the xps 17 but non touch makes it a no go. I use my old acer and I'm poking the screen all the time trying to do things and remind myself.....oh, right. I would go with your touch device 100%

 

Completely agree. I sent back the 7590 and the very next day dell contacted me to say they had enough stock to repair my 9575. Jackpot.

They are sending an engineer to my home Tuesday this week to repair it, replacing nearly everything! Motherboard inc CPU, GPU, RAM & WiFi card etc. The palm rest assembly inc trackpad & keyboard. Even the screen is getting replaced!

The only thing I will miss with the 7590 I sent back is it’s improved graphics card capabilities... but to overcome this I have just purchased and received an eGPU for my more strenuous graphics tasks such as rendering etc. The thing is amazing.

Losing the 2-1 / touchscreen capabilities felt like a step backwards. Like giving up colour tv for a B&W set top box lol.

 

Agreed. I don't use the computer in tablet mode alot, but when I do its awesome. I just got hired by an off road adventure magazine to provide content for them so I will be flexing my little dell's power much more from now on. Can't wait. Writing articles, photography, graphics, videography and more. 500 bucks plus a few extras and I have my cool little machine.

 

Awesome!

 

Thanks. I will be writing a series of stories about travelling and having back country adventures with a child who has autism. Once I finalize my first article I will post a link here.

We jeep, camp, bike, hike and kayak. We are getting a addition to our crew now too. A new German sheppard. Can't wait.