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    Dell shipped wrong display on XPS 15 laptop

    Discussion in 'Dell XPS and Studio XPS' started by mrdunk45, Jul 11, 2011.

  1. mrdunk45

    mrdunk45 Newbie

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    Ordered new laptop 6/29/11 with 15.6FHD B+RGLED TL (1920x1080). Just received it. Shipping invoice says 320-1673 15.6FHD TLF B+RGLED LCD L50xX, but when I tried to adjust resolution, only went to 1366x768. Called Dell support and they verified wrong display, going to send correct one to local tech who will install.
    This ever happened to anyone else? How can this slip by a company with what I assume is an automated production line which checks these things?
     
    mrdunk45, Jul 11, 2011
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  2. pitz

    pitz Notebook Deity

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    The lines, unfortunately, are a little bit less automated and fancy than you think. "Build to order" really doesn't work all that well in practice, and Dell has a much better/easier/cheaper time building thousands of the same laptops, instead of one-off configurations. Chances are, the tech grabbed the wrong part from a tray or bin of many parts when he had the BOM infront of him. Likewise, someone may very well have ended up with a 'surprise' FHD screen.

    Dell once claimed they couldn't produce a PC without having MS-Windows loaded on it, because their test software at the time apparently 'required' a load of MS Windows (which, of course, they'd have to charge you for a license of!). Pretty silly, and perhaps shocking that they didn't have a proper verification toolset, but such is life.
     
    pitz, Jul 11, 2011
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  3. HCW

    HCW Notebook Deity

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    Just me but I would make them send me a new one since you are still within your 21 day return window. I wouldn't want a tech messing with my virgin laptop :)
     
    HCW, Jul 11, 2011
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  4. edit1754

    edit1754 Notebook Prophet

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    Or a "surprise" FHD screen that didn't work because of the wrong display cable :D

    unless, they pre-build the display assemblies before the CTO assembly line techs get them.
     
    edit1754, Jul 11, 2011
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  5. mtneer

    mtneer Notebook Consultant

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    +1

    As soon as a tech touches it, I consider that a refurb (or worse since it wont go through the entire refurb validation process again).

    This is a brand new piece you paid for, if I were you, I would strive to get a proper one assembled off the line.
     
    mtneer, Jul 11, 2011
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  6. BobTheSniper

    BobTheSniper Notebook Consultant

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    Ask for a replacement. Some Dell techs aren't exactly familiar with every model of computer they service.
     
    BobTheSniper, Jul 11, 2011
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