Dell technician stripped one of the screws by using a power drill

Today I had my laptop's dvd drive replaced while i was gone to work.

I had someone watching the Dell technician while he was working on my laptop.

After I came home, my friend notified me that the technician used a power screwdriver to remove the screws from my laptop. After I inspected the laptop, I noticed one of the screws is close to getting completely stripped out!

Has anyone ever experienced this before? I don't know what to say, considering they are not even suppose to use a power drill to remove the screws at first place.

 

Maybe it's a power screwdriver.

 

whoops sorry

yes it is

 

just contacted dell and they are willing to ship me some replacement screws..they are not too bad after all..just their onsite tech is.

 

Glad they are sending you the replacement screws. At least you can do it yourself, and don't have to have the Tech out again...

I had a OnSite Tech do some damage to my 1530 several months ago. It's not a fun feeling.


Cin...

 

may i ask what damage the tech did to your laptop?

 

He was to replace my Motherboard, GPU, Heatsink, & fan.
When he was at my house he was very "careless" & "irresponsible" with his work. It appeared the he somehow dropped or did something to my lappy that he broke my "Palmrest" (it was cracked underneath), the Media buttons were messed (bad wiring), the hinge cover needed to be replaced, and a few other items.

We only found this because when he left...a screw was missing by Palmrest. He also did not properly replace my keyboard, thus I had to have another onsite technician replace with a new one.

All was corrected in the end ~ but still. You take pride in your work or you don't...He didn't. Now, I'm finally getting a replacement lappy, and I couldn't be happier (due to further GPU prob's)

Cin...

 

I see. Enjoy your new laptop

 

Reading your stories makes me not want to have a tech near my computer. I once called the tech and requested to send me a keyboard and I replace it myself. Hopefully, it never comes to major parts that would require them to come in and if it does , I'll tell him to watch me do it.

 

I have a tech horror story as well.

A friend of mine bought a refurb M1330 sometime in 2008, and near the end of the warranty period his Ethernet jack went bad.

Dell sent someone over to replace the motherboard, and everything was working fine... for about a month. Then the machine stopped working completely.

Several months later, I was taking a look at this unit, and I noted that the motherboard had shorted - the light on an AC adapter would go out as soon as it was connected to the power jack.

While taking the machine apart, I turned it over at one point, and a small screw fell out! One of the screw holes for the optical drive had been stripped allowing this screw to fall out, float around the chassis, and kill the motherboard!

As the tech of several months earlier had to replace the motherboard, he either realized this slot had been stripped - and didn't care - or stripped it himself - and still didn't care.

Of course, there may be a completely different explanation, but I don't trust techs either...

 

It is quite aggrevating when you have multiple techs come on different occasions and witness the variance of skill/knowledge. One tech knew exactly what to do. However, a second tech that came really didn't know what he was doing. He was very careful though, but still, even though I specifically told him "... you have to lift here and here...", he didn't listen. I am tempted to request to get my keyboard/palmrest replaced as I have only 6 months of warranty left, however there is no damage cosmetically as far as I can tell, and everything still works. /shrug.