Dell's 21 day return policy...

when does it come into effect?

is it when u order?
or when Dell sends it?
or when u recieve it?

thanks

 

It starts once the laptop is shipped.

 

I believe it's when you sign for it.

 

I thought it was upon delivery? Sometimes shipments are delayed while in transit.

 

Well, to be sure I would give Dell a call and see what they say themselves.

 

I believe that it is *21 days from the invoice date*

*Dell Return Policy (U.S. Only)

Dell values our relationship with you and offers a return policy for most products that you purchase directly from Dell. Under this policy, you may return to Dell, within the applicable return policy period, products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Hardware Products and Accessories: Unless you have a separate agreement with Dell or except as provided in the section below, all hardware, accessories, peripherals, parts and software that is unopened and still in its/their sealed package or, if delivered electronically, that has not been downloaded, may be returned within twenty-one (21) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.*



Cin

 

...yes...which means, if you live in some place like AK or HI and select ground shipping, you have about one or two days to return the machine...

 

whats the restocking fee? 10%?

 

i found out, the 21 days begins at the time when u recieve the laptop...

or says the CS guy i talked to...

 

i asked this to some dell rep. he said its starts when your order is shipped. they don't wanna be at fault for what the shipping company messes up on

 

The 21 day policy starts when you received the unit and signed for it. Doesn't make sense the clock is ticking when you don't physically have the laptop yet!

 

Hey...Here is more information on returns:
According to Dell's website and the following information it is *as stated*:

Here is the linky to Dell's site and the page containing: Returning Dell Products

http://www.dell.com/content/topics/segtopic.aspx/dells_sat_policy?c=us&cs=19&l=en&s=dhs

Also, here is the Return Policy information (also embedded w/in the above linky):

Dell Return Policy (U.S. Only)

Dell values its relationship with you, and offers you the option to return most products you purchase directly from Dell. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in detail below.

21-Day Return Period for Certain Hardware and Software Products and Accessories: Unless you have a separate agreement with Dell, or except as provided below, all hardware, accessories, peripherals, parts, and media-based software that is unopened and still in its sealed package or, if delivered electronically, that has not been downloaded, may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees.

Exceptions to Dell's 21-Day Return Period:

• New PowerEdge, PowerConnect, and PowerVault products purchased directly from Dell may be returned within 30 days from the date on the packing slip or invoice.
• New Vostro, Optiplex, Latitude, and Dell Precision systems purchased directly from Dell's Small & Medium Business division may be returned within 30 days from the date on the packing slip or invoice.
• Application software and operating systems that have been installed by Dell may be returned only if installed on a returnable system, and only if you return that system within the applicable return period.
• Dell EqualLogic and EqualLogic -branded products, Dell|EMC and EMC -branded products, PowerVault ML6000 tape libraries, non-Dell-branded enterprise products, enterprise software, and customized hardware or software products may not be returned at any time. Software licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances will not be granted.

Also: information for the *restocking fee*: Meaning they may or may not charge a restocking fee..most times they don't

I hope this information is of help...

Cin

 

do other country have this 21days return policy too??? Dell Malaysia?? or Dell US only??

 

its 21 days from shipping invoice


http://support.dell.com/support/topics/global.aspx/support/dellcare/returns_entry?c=us&l=en&s=gen

 

I got charged a restocking fee ... but I still saved $300

 

keep arguing..... most of the time the CSR has the power to waive the restocking fee during the return period

 

Fight for that! If w/in 21 days..that doesn't seem fair..Most don't get charged...I had a friend return one w/in the 21 days...no restocking fee whatsover

^^^I so agree

Cin

 

does xps has more favorable return policy? I heard 30 days and in some case the car would offer $$ for u to keep the xps.

 

Hey, same thing as the other notebooks *21 days from date of invoice*.

I have never heard of being paid $$$ to keep a XPS...


Cin

 

This has happened to me on a few occasions when I wanted to return. I've been offered $100 for a notebook and $50 for a low end desktop.

 

well, technically dell would lose MORE than the $100 or $50 (they have to pay shipping back, and sell at a smaller profit/little loss at dell outlet..

of course, this is hugely YMMV, based solely on the CSR when you call to return

 

I don't think the shipping is a loss though. Remember, they make these computers at extremely small price and sell them for really high. It's always more than 100% profit to them.

 

100% ? Tech products are sold at lower margins than most products. It is around 30% at most.

 

Nice ~ It has both good and bad interwined in the offer of money to keep the notebook !! I guess I have yet to run into that... LOL..


Cin

 

No offense here but do you know the calculation for gross margin or "profit?" Please mathematically show me a way to achieve 100% profit on ANY item.

Thanks

 

You'd just have to sell the product at double the cost to manufacture it.

 

No, that's 100% markup. Gross Margin = (Revenue - Cost) / Revenue. Thus, selling something at twice the price it cost to manufacture it results in 50% Gross Margin.

I take I♥RAM's brain, sell it for $0.01, and tada! 100% profit. (Actually, you get a divide by zero error, but that's just being really anal).

Seriously though, margins on laptops are razor thin.

 

That's because I was using the accounting definition of gross margin. Little bit of confusion.