Dells in home service repair feedback

Hello

I'm almost down to my choice on laptop the Toshiba at bestbuy seems to be winning but today I seen an offer for the xps 16 that comes with a 2 year basic warranty which is in home repair after phone Diagnostics,Has anybody used this service?Do they come out right away?any feedback would help
Looking at

Intel® Core™ i7-720QM Quad Core Processor 1.6GHz
Full HD Widescreen 15.6 inch WLED LCD (1920x1080) W/2.0 MP
8X Slot Load CD/DVD Burner (Dual Layer DVD+/-R Drive)
4GB2 Shared Dual Channel DDR3 at 1333M
500GB3 7200 RPM4 SATA Hard Drive
ATI Mobility RADEON® HD 4670 – 1GB5
9-cell Lithium Ion Primary Battery
2 Year Basic Service Plan

 

I'd say their service is good, dunno why your specs matter ...

 

I thought maybe some part were exclusions that I would have to mail it back like the graphics cards

 

Dell mails all parts to tech and he/she brings it to your house and installs it. I've had my entire motherboard and screen ripped out and replaced in front of my eyes within about 1 hour.

 

Did they give you a pretty far out apt or was it just a couple of days?

 

Parts may vary depending on availability, however tech availability was very good. My parts took about a week and the tech took 1 day.

 

At home service turn around is usually w/in 48-72 hours after the parts are ordered/Tech Dispatched.

And, for me when I have had OnSite..they would come to my home or work. I have chosen for them to come to my home every time.

They even have evening appointments. They try to work with your schedule.

Cin...

 

I'm sure that the quality of the service can vary depending on who the technician is. Being in a rather remote area, there is one technician assigned to my area, and he has been very good. Each of the 3 or 4 times that I've had to use the in-home service over the years, the tech has always been out within about 2 days, which means as soon as he got the parts.

I'd have to say that the in-home service is a strong plus that makes me inclined to keep buying Dell products. As much as I hate having to go through the diagnostic phase with out-sourced phone support, there are several things that are nice about the in-home service. First, the computer is back up and running much faster than if I had to send it in somewhere. Second (and very important), I'd rather not send my computer somewhere where it is out of my sight for several days and others might have access to data on the drive. Further, I'd rather not have to risk damage or even loss of the computer while in transit. Finally, I feel better when I can stand there and watch the technician working. So, all of those factors, for me, give Dell a big edge over some of the others who require the computer to be shipped to them for repairs.

Les

 

Thats what I like they come to the home vs sending it out I just wanted to know if it was that easy or if there were any catches.

 

The only catch is that you do have to go through the pain of diagnostic/troubleshooting support over the phone. In some cases, you get lucky and are able to talk with someone who knows something and can quickly confirm the need for dispatching a tech. In other cases, you might end up with the misfortune of someone who isn't as good at going through the diagnostic steps. A couple of years ago, I had a faulty optical drive that needed to be replaced. The phone tech put me through hell trying to figure out what was wrong. I patiently went along with him until we got to the point where he wanted me to reinstall the operating system. That was when I asked to talk with his supervisor, and the supervisor quickly agreed to dispatch a technician.

Les

 

The local Dell tech knows me by name after all my problems with my M1330

They outsource their techs, so it will vary.

Phone troubleshooting isn't really a problem. I jump through the hoops any resonable amount, but when they say something stupid *have you restored the computer*, I just inform them I've already tried the troubleshooting steps, I have DCSE certification and its pointless.