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    Did any one face this situation before?

    Discussion in 'Dell XPS and Studio XPS' started by nader_rizk2003, Apr 11, 2011.

  1. nader_rizk2003

    nader_rizk2003 Notebook Evangelist

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    Hi,


    I am just wondering what would happen if i found the BRAND NEW replacement laptop that i will recieve

    1-have some minor scratches OR
    2-i did not like the laptop

    What should i do and what dell will do with me?

    This is the first time to have a replacement laptop and i have some fears.

    thanks
     
    nader_rizk2003, Apr 11, 2011
    #1
  2. Cin'

    Cin' Anathema

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    So your receiving a new replacement laptop? :confused:

    If you have issues with the replacement after you received it, you should contact Dell right away, and inform them what is going on.

    If you are receiving a replacement due to problems with your current, they are supposed to replace with the same or better specs (if they cannot match what you currently have).
     
    Cin', Apr 12, 2011
    #2
  3. pinsb

    pinsb Notebook Consultant

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    and take good quality (not phone) photos
     
    pinsb, Apr 12, 2011
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  4. nader_rizk2003

    nader_rizk2003 Notebook Evangelist

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    :D :D :D :D :D yes,it was manufactured and shipped from UK
     
    nader_rizk2003, Apr 12, 2011
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  5. Cin'

    Cin' Anathema

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    So, you received a 1640 as a replacement, or are getting a replacement for that? If so, what one are they saying they are sending to you?
     
    Cin', Apr 12, 2011
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  6. nader_rizk2003

    nader_rizk2003 Notebook Evangelist

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    The new one is already shipped from UK and on it`s way to EGYPT now :D ...the last update is that it was in Dubai UAE.

    XPS L502x : 2nd generation Intel Core i7-2630QM processor 2.00 GHz with
    Turbo Boost 2.0 up to 2.90 GHz
    Display : 15.6" FHD B+RGLED True-Life (1920x1080) with 2.0 Mega Pixel
    Integrated Camera
    Memory : 4GB (2X2GB) 1333MHz DDR3 Dual Channel
    Hard Drive : 500GB Serial ATA (7200RPM)
    Optical Drive : 8x DVD+/-RW Optical Drive
    Power Supply : XPS 130W AC Adapter
    Battery : Primary 9-cell 90W/HR LI-ION
    Graphics : 1GB NVIDIA GeForce GT 525M Graphics card
    Wireless : Europe Intel Centrino Wireless-N 1030 (1x2 b/g/n+ Bluetooth Combo
    Card)
    Keyboard : Internal Backlit UK/Irish Qwerty Keyboard
    Operating System : English Genuine Windows 7 Ultimate (64 BIT)
    Standard Service ? 1 year of Collect & Return 10 day coverage included with
    your PC
    3 Year Hardware Support - Next Business Day
    INFO 1 Year Hardware Support - Next Business Day
    3 years Accidental Damage Protection
    Software: DataSafe Online Backup 2GB - 1 year trial
     
    nader_rizk2003, Apr 12, 2011
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  7. Cin'

    Cin' Anathema

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    ^^Very nice. You have a good 3 year warranty on it also :)
     
    Cin', Apr 12, 2011
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  8. ollie2001

    ollie2001 Notebook Guru

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    Thought the 2GB 540M gfx card came as standard on the l502X with i7 CPU?
     
    ollie2001, Apr 12, 2011
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  9. nader_rizk2003

    nader_rizk2003 Notebook Evangelist

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    No,i do not think it is standard.
     
    nader_rizk2003, Apr 12, 2011
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  10. nader_rizk2003

    nader_rizk2003 Notebook Evangelist

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    I think i am lucky :)
     
    nader_rizk2003, Apr 12, 2011
    #10