Did everyone get an XPS cloth?

Received my M1330 laptop last Friday, was happy with it in general until I spoke to a friend who also owns the same model. During conversation he asked "did you get that nice soft cloth with yours too?" and I didn't. Just got off the phone to Dell customer services and the guy on the other end had no idea wtf I was on about when I mentioned I didn't get a cloth to clean the screen with. I got the CD wallet the cloth was supposed to be in with an empty mesh pouch, which I originally thought was for pens or something, but then found out the cloth was meant to be there.

Are you supposed to get a black XPS cloth with your laptop? If so I'll ring Dell again tomorrow and have a rant.

Thanks!

 

I got mine, Did you buy ur brand new or refurb? refurb might not have it because the person returning it might decide to keep it..

 

I got Mine too

 

Brand new from DellEU's site

Looks like I'll be on the phone to them first thing tomorrow morning...

 

I think its called Micro-Fibre Cloth or whatever bro

 

Its just a rag...

 

But it's a nice one!

 

I got one with mine too, its pretty useful to have...

 

Awesome I'll mention that on the phone tomorrow, cheers!

 

specially on those lonely nights eh? lol

 

It's big, soft & nice apparently

 

did u guys notice that big bold xps letter on the cloth... i was worrying that thing would scratch my screen.

 

I can provide Dark Blue Color XPS Monogrammed Microfiber Cloth Bundle which contains 10 pieces of cloth. I'll throw in 2 more pieces of cloth for FREE!

PM me for price and delivery options.

PS: Currently this delivery in US Contiguous States only. Do not PM me unecessarily on this!

 

I got the cloth and also a case. And a pocket book with the instruction book and CD holders in it. And an earphone to booth! Dunno why they sent me two remotes though, didn't order an extra one but no complaints.

 

^^ rofl.
Yeh its just a microfibre cleaning cloth with XPS all over it. Its quite nice actually.
I have 2 - I'll sell you one if you want

 

*cough*trademarkinfringement*cough*

 

I don't make them. I bought it in bulk from the same company Dell sourced it to do. If that company is not supposed to sell to me then it is their problem. I have my receipts and all my dealings are perfectly legal!

PS: My lawyer says, I am legally perfect! Khris, it is about time you stop picking on me for nothing.

 

Is it available for purchase from the Dell site as an accessory? I got my 1330 back in September, before they were giving the cloth. I wonder if they would send me one if I asked.

 

It is not available from Dell. Why should they send you one? If it was for sale, they would have put it up on their website.

If you don't want to purchase from me at a price that is almost a steal, you can try eBay, CraigsList and so on.

 

I'm not picking on you for no reason.

Provide up front details and people won't draw the wrong conclusions.

PS: Legal, perhaps, but FAR from perfect.

 

Dell got back to me a couple of days ago with the following message:

This is with regards to the below mail.

I do agree the clean cloth was sent out but that was sent as a goody. As if now we do not send it and this is confirmed by the internal department. So we would not be able to arrange it.

I apologies for the inconvenience.

Which further illustrates how the person had no idea what (s)he was talking about, as from what I understand the cloth should have been in the pouch in the leather wallet and not sent in the box. Since I did receive that leather wallet I should have the cloth too, right?

Did anyone who ordered an M1330/any other XPS recently (during February) get a cloth with the wallet?

 

Yup.

I ordered a XPS M1330 last Sunday from Dell Outlet (Outlet computers usually come with missing accessories) and received the leather wallet with the cloth.

.

 

I got mine. WOW is it nice!

 

You bought your laptop recently right?

 

My XPS M1530 was purchased 'refurbished' from Dell Outlet and I got a cloth.

 

ah cheek, i didnt get a cloth either lol

Maybe they don't give them out to people in Europe.

 

yes got mine, it's nice

 

I got mine too, its really good for cleaning. i learned my lesson from my wrist rests fading on my M1210, i clean my 1330 nightly.

 

Yes, I did, I got it, and if you want it send me your address lol

 

I also received a cloth with mine.

 

I got one!

 

I ordered a m1530 from the outlet Feb 16th and I got the cloth. Good luck trying to convince customer service. It took me an hour and a half just to get them to send me the LOTR game that was missing from my order, and it even was listed on my invoice. If you finally get someone that admits that you should have received it MAKE them right it down on your profile before they transfer you. I had a good experience with Dell's technical support, decent service with sales, and horrible service with customer service. The customer service people barely speak English and just read each response to you off of a programmed chart in front of them. BTW on Dell's website it says:" Dell accessory kit Complemenary kit includes XPS mouse pad, noise isolating ear buds, cable ties and more."
In the picture where it says this I can see the XPS cloth.

 

Got one with my 1330 that I received 3 weeks ago.

-Funk

 

Just go mine monday and it came w/ a cloth. I did not get LOTR. I emailed india, chatted w/ texas and spoke two people on the fone. Never could get the game. That promotion was over. They did not have cd's, The game was preinstalled so when my machine was refurb. it was wiped out. They refunded me $75 for not having the game. Not sure what the game costs but $75 is a better to me than the game.

 

Wtf... why? Man they will do ANYTHING to shoe off a customer.

 

I got a refurbished m1330 a week ago.

What's funny is, I was so excited when it arrived, I took out the laptop and fooled around with it, then looked in the box and found the sleeve.

I took the sleeve out and used it for a few days. It kind of botherred me that the sleeve was over sized... it was noticably larger then the laptop.

Well, after about 4 or 5 days, I looked in the box again, and low and behold, there was ANOTHER SLEEVE, the exact same as the 1st, but smaller.

This one fit my laptop PERFECTLY!

Apparently, they accidentally included a sleeve for both the m1330 and m1530 in my box!

Not sure what I'll do with the spare m1530 sleeve!

 

you're so lucky

sell the extra on ebay about $50

 

uh, because i can buy the game for $20 and I did not really see me playing it much.

But I did get screwed out of the xps sleeve for the laptop. just realized that i did not get on of those when i bought it from the outlet. but i did get 2 remotes........

 

oh yea, the sleeves are only $8 on ebay.

 

i got one, but don't understand why they don't make it the size of the keyboard or the screen. I always put it there to carry but it would be nicer if it was the right size.

 

Did you check your CD wallet that came with your system? When I received my M1530 I was pissed off that I hadn't received any goodies like earbuds or cloth. And then I opened up the CD wallet and found the nice goodies!

 

You can buy microfiber cloths for cheap pretty much anywhere though right?

 

I didn't get a CD wallet or a pair of earphones with my M1530 last week!
The cloth is lovely though.

There's a million phone numbers I could ring to try and complain, but which one is correct? (For Dell Europe). Or is it better to Email them?

 

Got my 1530 last Friday and no wallet or earbuds here too. Don't bother calling XPS support as they had no idea what I was talking about and kept telling me that I hadn't ordered a carry case.

 

Great idea! Didn't even think of it.

I'd bet there is someone with an m1530 who might need a sleeve.....

 

sleeves are going for about $20 on ebay shipped.

I had to call the outlet customer service and they transferred me to conflict resolution center. everything else, email, chat, phone calls, prior to conflict resolution is just a bunch of hoops you have to jump thru.

I am currently in the process to see if i can get a case or money refunded like they did for the LOTR that was missing. I would give you the phone number for outlet customer service but it is at home.....

 

I received one with my 1530, when it arrived in 1/08.