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    Does Warranty Cover Replacement and Service?

    Discussion in 'Dell XPS and Studio XPS' started by Trinitrondel, Mar 6, 2010.

  1. Trinitrondel

    Trinitrondel Newbie

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    One of the rubber grips on the palm rest of my Studio XPS 13 has fallen off, so Dell is sending a service technician to replace the entire palm rest assembly.

    Does the warranty cover both replacement and service charges? Am I expected to pay anything?
     
    Trinitrondel, Mar 6, 2010
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  2. JoshGlzBrk

    JoshGlzBrk Notebook Evangelist

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    I'm having my screen replaced in the coming days. I'm pretty sure both your problem and mine are covered under the warranty and they shouldn't charge you.
     
    JoshGlzBrk, Mar 6, 2010
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  3. Cin'

    Cin' Anathema

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    Yes, your Complete Care ~ "OnSite" will cover the entire Palm Rest Assembly, it is part of your warranty..costing you nothing.

    When I had my Palmrest replaced on my 1530 = no cost.

    The Onsite Technician was going to replace my PalmRest, sides, bottom carriage on my XPS 1640 last week, and that would have cost $0, also. :) It's a nice warranty to have.

    If they were going to charge you for anything, it is their responsibility to advise upfront.

    Cin...
     
    Cin', Mar 6, 2010
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  4. BLiT

    BLiT Notebook Guru

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    Oh why yes, OnSite is wonderful... when they actually offer to send a technician. Last time my palmrest was replaced, it was replaced by ME. Dell shipped the part to my address and didn't even offer to send a technician again... guess they all got sick of being called in for my 1530.

    Good luck on your repair, though. I hope it goes smoothly for you!
     
    BLiT, Mar 7, 2010
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  5. auburnmk

    auburnmk Notebook Geek

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    Lucky you!! I WANTED to replace the items on XPS 16 myself, but the warranty wouldn't allow it. So of course the Dell contracted techs TWICE fouled up the isntall of a new motherboard and LCD so now I'm stuck in system replacement HELL....no wonder this country is going to HELL in handbasket....lol

     
    auburnmk, Mar 8, 2010
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  6. bluejake

    bluejake Notebook Consultant

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    if they keep falling off, after 3rd time demand a ugprade to a new model ex 1640. u will get it if u push the issue.
     
    bluejake, Mar 8, 2010
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  7. auburnmk

    auburnmk Notebook Geek

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    I'll keep that in mind, thanks! It's just sad when I know more about my system inside and out than the techs Dell sends.....ugh I mean, it's not rocket science, ya know?! lol


     
    auburnmk, Mar 8, 2010
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