The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Faulty XPS m1530?

    Discussion in 'Dell XPS and Studio XPS' started by psygn, Jul 23, 2008.

  1. psygn

    psygn Notebook Evangelist

    Reputations:
    259
    Messages:
    460
    Likes Received:
    0
    Trophy Points:
    30
    The first problem I noticed when I turned the XPS on was the screen.
    I was greeted by the Dell logo and instantly noticed tiny static-like blips appearing and disappearing rapidly throughout the screen (noise?).

    And then the Vista setup screen looked even uglier with what seems to be some terrible banding (correct word usage?) of colors. A little like a low quality BMP file.

    The only good part of the screen was the quarter inch on the left side, and the rest of the screen had a soft but noticeable off-yellowish stripes running vertically. Towards the center of the screen were some very noticeable artifacts with the "noise" as I described earlier running through it.

    The screen defect becomes really noticeable when displaying shades of blue.

    Another defect is the touch controls at the top. The rightmost volume control (volume up) does NOT work at all. All the other buttons behaved appropriately.

    Overall disappointed that something this defective can come out of the warehouse.

    Can you guys suggest me anything to resolve this problem?

    Hopefully they'll toss in the earbuds and the cd case for causing me all this trouble! :rolleyes: I'll certainly request it! :p
     
    psygn, Jul 23, 2008
    #1
  2. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

    Reputations:
    486
    Messages:
    2,596
    Likes Received:
    24
    Trophy Points:
    56
    defective
    1) return for refund, rebuy or another brand
    2) ask for a NEW replacement, not a refurb replacement

    (ps, i got the earbuds and cd case after complaining a lot)
     
    paper_wastage, Jul 23, 2008
    #2
  3. psygn

    psygn Notebook Evangelist

    Reputations:
    259
    Messages:
    460
    Likes Received:
    0
    Trophy Points:
    30
    Ok, thanks. I'll ask for a refund. There were some great deals that I hadn't noticed when I purchased the system. That would save me a few hundred!

    If I rebuy, would I have to wait another month for the system to arrive? I assume that a replacement would take less time?

    I will definitely ask for a new replacement!

    Thanks!
     
    psygn, Jul 23, 2008
    #3
  4. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

    Reputations:
    486
    Messages:
    2,596
    Likes Received:
    24
    Trophy Points:
    56
    replacement.. you must demand a new machine..... (or they'll send a refurb)..... and request free stuff(shipping, freebes) or some credit for the trouble

    i guess u'll have to wait as long as ordering a new system now[demand faster shipping from the CSR].... no other choice, dell has too many parts shortages/delays :(
     
    paper_wastage, Jul 23, 2008
    #4
  5. psygn

    psygn Notebook Evangelist

    Reputations:
    259
    Messages:
    460
    Likes Received:
    0
    Trophy Points:
    30
    Ok, thanks again for the quick reply!

    Dell better get on the ball... For being #1 in computer sales, you'd think they would be able to handle the delay situation better.
     
    psygn, Jul 23, 2008
    #5