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    Fingerprint Reader problem..

    Discussion in 'Dell XPS and Studio XPS' started by cdahmedeh, Jul 18, 2008.

  1. cdahmedeh

    cdahmedeh Notebook Consultant

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    Hello,

    I currently have XP installed on my XPS m1530. I wanted to install the drivers for the fingerprint reader. I got the Udi driver pack and opened it up and saw the .inf files for the fingerprint reader. I didn't find any unknown devices in Device Manager so I went to the Add Hardware Wizard and after forcing the installation of the drivers (via Have Disk method), it would say the device cannot start. Finally, I installed the Fingerprint Reader Suite and it would always tell me to plug in the fingerprint reader.

    What should I do ? Any help is appreciated...
     
    cdahmedeh, Jul 18, 2008
    #1
  2. 7oby

    7oby Notebook Evangelist

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    7oby, Jul 18, 2008
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  3. Lucanesti

    Lucanesti Notebook Deity

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    Udi is a user who compiled a All-In-One pack of drivers for the M1530 and Windows XP.
     
    Lucanesti, Jul 18, 2008
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  4. cdahmedeh

    cdahmedeh Notebook Consultant

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    I installed the official ones with the setup and still no new devices in device manager. Even read the readme.. but no Biometrics section in Device Manager... Any help ?
     
    cdahmedeh, Jul 18, 2008
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  5. ArrayOfLilly

    ArrayOfLilly Newbie

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    Maybe the chipset driver first?
     
    ArrayOfLilly, Jul 20, 2008
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  6. Aditya

    Aditya Notebook Consultant

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    Try looking for updated drivers... or there might be a conflict. Seems to be the only problem.
     
    Aditya, Jul 20, 2008
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  7. cdahmedeh

    cdahmedeh Notebook Consultant

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    Tried even a computer format and reinstallation of proper drivers still nothing in device manager. Is there any way to check if the fingerprint reader is properly installed in the notebook ? Maybe the cable is disconnected or something ?
     
    cdahmedeh, Jul 22, 2008
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  8. cdahmedeh

    cdahmedeh Notebook Consultant

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    OK... Found the dissambly manual and discovered if you dissassembled the keyboard you can actually see the fingerprint reader cable... However, will this void my warranty ?
     
    cdahmedeh, Jul 22, 2008
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  9. Shel

    Shel Notebook Evangelist

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    I've read posts from other people, who say Dell has sent them a replacement keyboard for the buldging keyboard problem.

    If that's the case, I don't see how removing your keyboard would void your warranty, but you might call Dell first, just to be sure.

    I've found only about a 2 minute wait, when calling XPS tech support, so for two minutes of your time, I'd check it out with Dell first.

    Good luck!
     
    Shel, Jul 22, 2008
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  10. basskiddanny

    basskiddanny Notebook Evangelist

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    Get Dell to send out a Tech to look at it. You get premium support due to buying an XPS so make good use of it!
     
    basskiddanny, Jul 22, 2008
    #10