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    Fingerprint only works after restart?

    Discussion in 'Dell XPS and Studio XPS' started by akwit, May 4, 2021.

  1. akwit

    akwit Notebook Deity

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    Thanks for reading:

    When using my machine during the day, I "lose" my ability to use the fingerprint user to log back into my machine (Dell xps 9300)

    It will only work (one time) after a restart.

    Ive updated the driver but no fix.

    Any ideas?
     
  2. maffle

    maffle Notebook Evangelist

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    I have the same problem since months on my 9570, not sure if it's a bug in Windows 10 since an update or 20h2.
     
    Last edited: May 7, 2021
  3. pressing

    pressing Notebook Deity

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    If you have a wonky fingerprint reader, does that risk locking you out of the laptop permanently?
     
  4. maffle

    maffle Notebook Evangelist

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    No Windows 10 will let you use the PIN or user password you set up after a few not successful fingerprint logins.
     
    Papusan and pressing like this.
  5. maffle

    maffle Notebook Evangelist

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    King_Khan likes this.
  6. King_Khan

    King_Khan Notebook Consultant

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    Thanks for the link. I've been having this issue for quite some time now. Let's see if the update fixes the issue.
     
  7. King_Khan

    King_Khan Notebook Consultant

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    I just wanted to confirm that the update has resolved my fingerprint login issues. So far I've been able to login using my fingerprint 100% of the time. Before the update I had a 20-30% success rate after sleep.
     
    maffle likes this.