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    Fixing a key...

    Discussion in 'Dell XPS and Studio XPS' started by sacredevil, Sep 12, 2009.

  1. sacredevil

    sacredevil Notebook Consultant

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    is this covered under warranty? accidently one of the Keys detached and I can't seem to put it back lol.. anyone help me out here? there is a plastic piece which came off as well and a rubber thing which i believe was glued n came off? not sure about that..
     
    sacredevil, Sep 12, 2009
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  2. Cin'

    Cin' Anathema

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    Yes, it is covered under warranty. Contact Dell and tell them one of your keys became detached and you need a *replacement* keyboard...And, they will send you a new one! :)

    I had one of my Keys *pop* off on my 1530, awhile ago, and I was able to pop it back in to place by *pressing firmly* onto it. I got lucky....Later on down the road, I ended up needing a replacement keyboard though!


    Cin...
     
    Cin', Sep 12, 2009
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  3. chrusti

    chrusti Notebook Evangelist

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    Had the same issue with my old vostro 1500.
    Call dell, its a common issue. They will send you a replacement or let a tech do it.

    *edit*

    Wow Cin' beat my by a few seconds :D
     
    chrusti, Sep 12, 2009
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  4. sacredevil

    sacredevil Notebook Consultant

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    Wow, pretty cool. They send a whole new keyboard?
     
    sacredevil, Sep 12, 2009
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  5. chrusti

    chrusti Notebook Evangelist

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    Of course, it would be much to expensive to produce a keyboard that lets you exchange each letter.
     
    chrusti, Sep 12, 2009
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  6. sacredevil

    sacredevil Notebook Consultant

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    hmm thanks guys!

    I just checked dell.ca and I see NO WARRANTY under my account! I had purchased an extended warranty for 1 year and I know it was expiring in 2010! Can their systems be at fault!!? I don't know where to look for the proof of purchase, searched for "warranty" in my email box and nothing... :( where else can I look?
     
    sacredevil, Sep 12, 2009
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  7. chrusti

    chrusti Notebook Evangelist

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    Shouldnt it tell you the warranty in the Spec list of the email you got from them when you bought the notebook?
     
    chrusti, Sep 12, 2009
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  8. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    there should be a service tag under the laptop... use it to lookup warranty
     
    paper_wastage, Sep 12, 2009
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  9. sacredevil

    sacredevil Notebook Consultant

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    Yes I used the service tag. Since my initial warranty was expiring (bought laptop in 2/2008 so expired in 2/2009) I bought warranty for 1 year (so expires 2/2010)... is there a way to look at the history of warranties? I guess I have to call Dell and find out?
     
    sacredevil, Sep 12, 2009
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  10. Koer

    Koer Notebook Deity

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    call dell, but don't ask about the warranty, just tell them you have the problem with your keyboard. Im sure the warranty date is just a mistake, they should agree to send it under warranty without a problem. BUT, if they tell you your warranty expired, then you should mention that you bought 1 extra year, blah blah blah...

    if they get too pushy, hang up and try again. Thats how it works with Dell :D
     
    Koer, Sep 13, 2009
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