Free Xps 15 Replacement?????

Has anyone gotten a free replacement for a bad xps 14 or 15? I had a 14x1 for 2 months after wasting over 3 weeks of hours of useless tech support and 3 tech home repairs and still no good.Dell finaly ordered me a 15x2 since the 14 is discontinued,again not my fault.How do I get an equal or better 14 inch replacement I feel thats the least they should do.....I see someone on here who was offererd a choice of xps 15r2 or alienware m14x and his pc was 3 years old!?!?Im tired of wasting hours on the phone,Ive played by dells rules,now I need any suggestions PLEASE! Thanks in advance.....Happy Easter!

 

well the 14x seems to be the only viable replacement!
ask dell for m14x!

 

I think you're right and someone on here asked for an Alienware M14x instead.

Some people seem to have been e-mailing [email protected] with their complaints and demanding a replacement. Explain that you've had a replacement and still had to spend all this time with tech support, numerous call-outs and that you are simply not happy with the products you are being supplied.

Hopefully you'll get a reply from them, and hopefully they'll offer you an M14x

 

I just spent 2 hours on the phone again with tech support 5 ppl later I got a supervisor Rajeev,he actualy started acting tough I went Bat s$$t on him he said he doesnt care what anyone else got the equal to my xps 14 is a xps 15 I explained in detail how stupid that statement was i told him my bag wont fit the new machine its heavier etc..They are clueless! I'm going to get the 15 then cancel ive been without my pc for longer than i used it!The specs are 2720 i7| 4 gb ram |500 gb hdd|2630 wifi card|backlit keyboard|But the lower res screen,thats less than my 14!Thanks for the info simpson I really appreciate you taking the time to hit me with that link!

 

My xps 15 had problems since the beginning. Dell offered me a replacement. I got a refund instead. Please more this was within the first three weeks.

 

Danny,I feel ya man.Ive literaly been jerked around from the first call.I gave this to my son thats why I just had problems he just stated using it and WHAM! Nothing but problems I dont think I booted the pc 3 times then they jerked me around for a month This call today seeled the deal for me Im refusing another I want a refund also,I have alienwares they lost a good customer and they seem like they dont care.Thats why they were rated dead last in pc world study on customer service now acer just passed them as the 3rd largest pc co.

 

Danny just curious was yours the new sandy bridge and what problems did you have,I mean besides the worst service in the world!

 

They said they dont give alienwares to dell customers,I told them to look on this thread for the ppl that got them as replacements,theyre absolutely clueless!!!!!

 

i had a XPS L501X that was replaced with the upgraded L502X

 

You should demand a refund as the XPS 15 they are offering you costs less than you paid for the XPS 14. As you said, you paid a premium for the portability of the 14.

I have also had a good response from emailing [email protected], so you should definately send an email detailing every issue you have had.

Good luck!

 

huh? the L501X was a 15" just like the L502X. i got a great deal b/c i only had a 1st gen i5 in the L501X and i got upgraded to a 2nd gen i7

 

I had issues with my L501x in that it was overheating and stated it was randomly shutting down. Eventually they replaced it with near similar spec, I purchased through a 3rd party and told Dell that the 3rd party had installed upgrades so I did well there.
They replaced the laptop with the upgrades the "3rd party" installed.
After still being unhappy with the high temperatures in my replacement I complained further stating that it was unacceptable for a laptop to be running at such high temperatures, and it was effectively faulty and I had issues with the engineer not showing involving me taking several days off work. I asked for a L502x however they declined, they agreed to a full refund after me having the laptop for around 3 months.I purchased a higher spec L502x than I would have been able to previously assuming the refund. They then proceeded to send the refund to the 3rd party. This is still a dispute and issue which Dell have cleaned their hands of
With my refund I purchased a L502x, again I had issues. They agreed to a refund on the proviso that an engineer come out first and (I got this in writing) that if I was still unsatisfied with the machine I could receive a full refund. During the period in between this agreement and the engineer visit the motherboard died which he replaced.
Replacements can be done, if you are based in the UK you can mention the Sales Of Goods Act whereby a faulty product is eligible for a full refund or replacement at the owners discretion. I can give you more advice if you are UK based otherwise I'm not help in that department.

 

Thanks again,I am just so frustrated with dell after this nightmare,everyone I speak to tells me a completely different story If they gave me a true equal replacement Id accept but they act like theyre doing me a huge favor!!!I paid more than they are now and its under warranty what is such a problem?Plus my account shows 7200.00 spent in 16 months.They lost a good customer.In this economy even 1 is too many.

 

wow stone your as unlucky as me here,Im in New York but I really appreciate you sharing your Dell nightmare I own alienwares 3 actualy and all are perfect I only got the xps cuz it was good specs and alienware didnt make a 14,never again and dell treats us like crap we work hard and should be treated with respect I cant believe how they get away with doing biz like this.Thanks again cheers.

 

How Is everything working for you now?I spent the last 3 weeks literaly wasting time losing work,3 techs came out and countless hours on tech support now I dont feel a 15xps is even close to a 14xps I could have gotten the 15 originaly but I wanted a more portable pc I spent good money they should have atleast gave me an option they just ordered a 15 without consulting me now they keep me on hold for hours and act like they gave me gold.Its rediculous.

 

Thats what I keep telling dell I swear I think they annoy us on purpose Im so frustrated im going to get the replacement then call and demand a refund as I specd out a better machine for less now than when i paid top dollar for an xps 14 THANKS FOR YOUR REPLY.

 

@OP, you can always go the Unresolved Issues route, go w/Dell Twitters links also for resolve. I would do them all, not waiting on one to reply first.

Twitter Links:
LionelatDell
Dellcares

 

Thanks I think ill try the link they gave me in previous post but ill try that also athanks again.

 

UPDATE, I spent an hour and a half on dell tech support they are (as per supervisor) going to put in a request upgrade But my replacement is already in production so they may have to do it after I get the one I didnt want.I can already guess whats going to happen,Im going to waste another couple weeks on the phone waiting for call outs and replacements etc.Here I go again.LOL I have to laugh or i will go crazy............CRAZY!!!!

 

While the laptop worked, it really worked. Screen looked great and blu-ray movies played really great on screen and through HDMI. It played games well also. When the issue finally resolves, I hope you don't have the same problems that I experienced (I am sure it was a rare case, but oh well).

 

I hope not,but I cant even get the same answer when I call support so I have no faith in dell,Ive emailed every option including conflict resolution, michael@dell,another corporate email for ongoing issues,and I spent 2 hours on the phone again tonight the manager nathan,and supervisor rajeev kumar, who told me they personaly noted my solution and Ill get everything tsken care of so I said email me that I want it in writing that you a manager will personaly take care of my order right now.Well 3 hours later no email and still showing wrong order,I called and guess what?? The tech said he has no notes on any order change request!!!! So lie # 50! I am getting my money back and getting something with american tech.Maybe no one is perfect but cmon this is just unacceptable.

 

They really have reached rock bottom. My first faulty L501x was replaced, during the period it worked I upgraded the LCD and bought the extended 4year warranty on the engineers recommendation when my USB 3.0 controller needed replacing. (I upgraded the LCD myself =) ) Paraphrasing he said that you know what you're doing with laptops, wait untill towards the end of the warranty. Towards the end create a fault or say its overheating and randomly switching off or some such, get a replacement under this warranty which in 3.5 years time would be something out of this world in comparison to today's stuff.
Anyway most of this refers to my previous post but when they gave me the refund they refunded all 3 separate purchases individually. Fair enough.
I got the LCD refund and the got to keep the old LCD, got the money from the warranty and the refund for the machine itself went to 3rd party I bought the machine from!
Dispite a huge amount of back and forth it apparently is MY respnsibility to ensure I can get my refund from a 3rd party eBay seller. Yes they are very reputable but the original machine was transferred into my name and this is a refund for a replacement that never went near the 3rd party.
I'm thinking there has to be a way to make a formal complaint about this customer service to an independent group/ombudsman or something.
They sent the refund to the 3rd party at the start of April, and neither party notified me of this.
Collectively I think it is time to start some sort of action against this type of abuse.
I just don't what can actually be done about it and that's half the problem. The other half is I'm STILL out of pocket £800 because they sent my money to someone else!

 

Stone/ Nathan the so called service manager assured me of a new xps 15xl502 with same specs as 14 except 8 gb ram and the rgb lcd I didnt have that on my 14 because there wasnt an upgrade,I maxed out every option on my 14 now its discontinued and theyre treating me like Its my fault!I asked for an email confirmation since nathan said,and I quote (I will personaly put in order request right now for the ram and rgb lcd) now 4 hours later NOTHING!!!!!No email no call back I swear after 10 times I should expect the worst then double that!I swear bro If they were in person I would whip some !Ive had it theres already hunreds of lawsuits- websites etc I even wrote to dell on twitter which I have no clue about We really should get something going stone,this treatment of customers is rediculous,IM shot!

 

They way they treat people is terrible.
I had an issue with my USB 3 controller and next day warranty. I was told 4 separate dates I would have an engineer visit. The first was 2 weeks after they agreed to send an engineer out. This continued over the course of 1 1/2 months. I was given dates, had to take the day off work and then no phone call from Dell or the engineer and no one showed up.
I phoned them the day after and was told they didn't have the part available. 2 days before I was told they did. He guaranteed me there would be no problem. The date came, no arrived. The guy basically admitted that they had sold the part to build a new machine.
I lost over £600 because I sat at home for 4 days waiting for an engineer to show up who never did.
Last time I tried asking for something in writing they made a typo on my email address and then tried to blame it on me. They had been contacting me on that email address for over 2 years.
To add insult to injury you have to pay there premium rate phone lines to complain, then pass you around to department to department and no one seems to have any authority.
The machines are good when they were but as far as custom service goes I'd rather be "serviced" by a 87year widow. A VERY lonely widow.At least then some satisfaction would come from her

Anyway I'm ranting.
I take it you're in the US Joe? I don't know anything about sales law there but I know in the UK you are at least protected by the Sales of Good Act whereby if a good is faulty it can be returned within an appropriate time. That was how I got my refund in the end. Essentially threatening legal action.
There may be an equivalent type affair in the US?
Otherwise seek a full refund and take your money elsewhere, reiterate that you have been lied to, you are dissatisfied with the machine and it is not fit for the purpose it was sold to you as. If a product is not fit for purpose you should be entitled to a refund.

 

Im in NEW YORK,they are the worst in pc world magazine last month they rated dell dead last and apple and asus #1 But all that aside Ive wasted over 1000.00 us lost wages for techs same as you,They could care less when I tell them the money I lost in wasted time alone is more than the stupid laptop itself they just give me a fake appology promise to take care of it and same crap every damn time!This time which is the 25th person I spoke to atleast he said Im Nathan the manager and Ill personaly do the change now and email you right now,That was 5 hours ago,Nothing!

 

If they send me the config they have in my order page Im calling BBB and fighting for full refund,Im done I refuse to be treated like an idiot and be lied to and Ive lived to long already in DELL HELL!!!!

 

Good for you dude, you gotta do it.

I'm gunna miss having a laptop but for the same money I'm having a watercooled 5ghz i7 with a 570GFX with real 1.25GB GDDR5 10x BD-Burner, 24" LED HDMI Monitor, Vertex 2E SSD, 8GB High Soeed RAm (haven't worked out how far I can O.C that yet and a total of 6TB of storage (some of which I already owned) with a proper gaming mouse, a total of 7 USB 3.0 ports (3 internal - 4 in powered HUB). Fan controllers ....
I Could go on but damn am I going to miss the portability.

 

That sounds awesome I love the way you set up the system the ssd you chose I have it,it ROCKS!I am just pissed at dell not the unit but the way they treat everyone....I guess we'll both say screw you dell enough BS already.Anyway thanks for the help and info your a good dude,I wish you good luck Your system sounds awesome,cheers!