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    Got banned form Dell

    Discussion in 'Dell XPS and Studio XPS' started by JohnnyFJohnsson, Nov 9, 2010.

  1. JohnnyFJohnsson

    JohnnyFJohnsson Notebook Consultant

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    Hi,

    today i got banned by Dell as a customer because of a cancellation.
    What can I do now? Is there a way to resign to Dell? Can anyone please help me? :confused:
     
    JohnnyFJohnsson, Nov 9, 2010
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  2. 905er

    905er Notebook Consultant

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    Huh? What do you mean you got banned?
     
    905er, Nov 9, 2010
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  3. JohnnyFJohnsson

    JohnnyFJohnsson Notebook Consultant

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    I cancelled my order because I actually didn't wanted the 840qm. Instead just the 740qm. I called my sales rep and he said that he bans me baucause I've returned one laptop and now cancelled this one and they can't be sure that I' will not do the same thing with the next one.

    What can I do?
    I want my XPS :confused:
     
    JohnnyFJohnsson, Nov 9, 2010
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  4. 905er

    905er Notebook Consultant

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    Wow, that's bizzare. I really don't that think that if you place another order, that they would not take it. They are in business to sell laptops, after all.

    Talk to another sales rep or place an order online.
     
    905er, Nov 9, 2010
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  5. huntergreenall

    huntergreenall Notebook Guru

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    Bad times.
     
    huntergreenall, Nov 9, 2010
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  6. JohnnyFJohnsson

    JohnnyFJohnsson Notebook Consultant

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    That is what I want to do but the do have my money. And I can't efford paying them for the new laptop till I get my money back.
    But I think they'll notice me and cancell my order after I completed the order
     
    JohnnyFJohnsson, Nov 9, 2010
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  7. 905er

    905er Notebook Consultant

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    o i c, they haven't refunded your purchase yet?
     
    905er, Nov 9, 2010
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  8. JohnnyFJohnsson

    JohnnyFJohnsson Notebook Consultant

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    No not yet. I cancelled the order yesterday. But he didn't reply to my question when I will get my money back... so I'm a bit cautious.
     
    JohnnyFJohnsson, Nov 9, 2010
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  9. JohnnyFJohnsson

    JohnnyFJohnsson Notebook Consultant

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    I tried and placed a new order online and it semms to work. I got a confirmation mail with dell's bank data. Tomorrow I am going to receive my money back for my past order and than I can send them the money for the new order. Hopefully it all works.
    But than the EDD is propably around the 15th October
     
    JohnnyFJohnsson, Nov 9, 2010
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  10. machiz7888

    machiz7888 Notebook Consultant

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    november/december/ or just 2011? :p
     
    machiz7888, Nov 9, 2010
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  11. JohnnyFJohnsson

    JohnnyFJohnsson Notebook Consultant

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    oh I meant December of course ;)
     
    JohnnyFJohnsson, Nov 9, 2010
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  12. hello3

    hello3 Newbie

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    obviously because u are being annoying with all your cancellation and stuff. nobody wants to deal with that bs
     
    hello3, Nov 10, 2010
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  13. JohnnyFJohnsson

    JohnnyFJohnsson Notebook Consultant

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    I've heard from people wo have cancelled their order four times... I mean return one pc and cancell one order?! I don't think such a way to treat his customers is not justified.
    At least I think I can order through the Internet and don't have to talk to one of those reps again
     
    JohnnyFJohnsson, Nov 10, 2010
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  14. vovano

    vovano Notebook Geek

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    I think you've just hit a rep with some bad attitude who wanted to punish you in order to rectify his inferiority complexes :-D
     
    vovano, Nov 10, 2010
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  15. JohnnyFJohnsson

    JohnnyFJohnsson Notebook Consultant

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    yes :D
    i've placed another order and it seems it works! if it does I'll receive my order confirmation tomorrow...
     
    JohnnyFJohnsson, Nov 10, 2010
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  16. spawn782

    spawn782 Notebook Consultant

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    The rep was probably just bluffing..If you returned a faulty laptop, then I can't see why they would have a problem with it, especially if they sold you a piece of crap to being with.
     
    spawn782, Nov 10, 2010
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